John T. Email & Phone Number

Orlando, Florida, Us

Provide strategic leadership for global IT and engineering teamsImplement global 'follow the sun' service delivery model, enhancing operational efficiency and enabling 24/7 service availability across US and Indian teamsDrive ITSM process enhancements, achieving 20% improvement in SLA response times and 98% user satisfaction rate, directly contributing to business operational continuityAchieve 99.98% uptime for PlanSource's commercial software infrastructure, ensuring reliability and stability for mission-critical business applicationsLead cloud engineering teams (AWS), optimizing cloud infrastructure and reducing costs by 15% through effective cross-functional collaboration with other teams

Orlando, Florida, Us

Brentwood, Tennessee, Us

Directed the IT deployment for a national sales force, successfully launching within 45 days to support key revenue generation effortsLed the integration of corporate systems following multiple M&A activities, aligning IT strategy with business growth objectives and ensuring seamless operational continuityDesigned and implemented secure, scalable IT infrastructure, enhancing data delivery for critical financial and supply chain processesIntroduced cybersecurity initiatives that reduced user-initiated risks by 10%, strengthening the company's security postureEstablished IT governance frameworks, ensuring compliance with industry standards and regulatory requirements, while enhancing overall technology alignment with business goals

Collaborated with senior management and the executive team to establish IT governance frameworks, ensuring effective oversight and alignment of IT projects with business objectives.Provided strategic consulting to internal business units, delivering tailored IT solutions that optimized workflows and enhanced business processes, leading to measurable improvements in operational efficiency.Led and mentored geographically dispersed IT teams, fostering a culture of collaboration and professional growth while ensuring efficient project execution and team performance.Oversaw the end-to-end execution of key application and infrastructure projects, ensuring on-time delivery and alignment with organizational goals, while maintaining high-quality standards.Developed and implemented comprehensive IT Strategic Plans, aligning technology initiatives with business goals, improving system scalability, and driving technological advancements.Managed IT budget exceeding 1 million USD, optimizing resource allocation and achieving cost efficiencies through careful planning and monitoring.Implemented change management and SDLC frameworks, facilitating smooth transitions and improving system performance and user adoption across the organization.Launched a Business Intelligence program, delivering data-driven insights that empowered senior management to make informed, strategic decisions.Established a centralized data warehouse, consolidating multiple data sources into a single, accessible platform that improved data analysis and reporting capabilities.Enhanced enterprise communication by deploying collaboration tools (Lync, SharePoint, Yammer, video conferencing), significantly improving information exchange and cross-departmental collaboration. • Developed and maintained Business Continuity and Disaster Recovery (BC/DR) plans, ensuring operational resilience and readiness for potential disruptions.

Zug, Zg, Ch

Oversaw network infrastructure encompassing virtual (VMware) and physical Microsoft servers, ensuring seamless operations.Managed vendor relationships to streamline services and optimize technological solutions.Administered cloud-based services (such as RackSpace, Office365, and Webroot), ensuring efficient operations and security.Conceptualized and implemented IT solutions to enhance internal business unit communications and foster collaboration.Developed and supervised comprehensive IT backup strategies, utilizing both onsite and cloud-based applications. Significantly improved Recovery Point Objective (RPO) from over 24 hours to under 1 hour for key data systems.Provided expert support and administration for SharePoint 2013, ensuring its smooth operation within the organization.Supported, developed, and administered SalesForce CRM applications, providing crucial guidance and ensuring optimal system performance.Offered strategic guidance on business continuity solutions tailored to safeguard critical systems and ensure operational resilience.

North Charleston, South Carolina, Us

• Design Windows networks of various size and complexity (virtual and physical)• Manage various firewall/router devices (Cisco, WatchGuard, NetGear, Untangle)• Administration of VMware environment in a data center hosting enviroment• Provide administration of Windows 2003/2008 servers for clients located nationwide• Exchange 2010, 2007, and 2003 management• Administer VoIP systems (Cisco, ShoreTel, Fonality)• Manage datacenter backups with VEEAM, Backup Exec, System Recovery, and Intronis cloud backup• Monitor and troubleshoot client networks for performance issues • Provide email and SPAM management using various platforms• Perform security and regulatory audits (PCI and SOX)• Understand client business needs and workflows to allow their IT to enhance business functionality • Upgrade client network, systems, and applications• Research new products and services to contribute to client network stability/performance

Mount Pleasant, Sc, Us

-Maintain daily operations of a Microsoft 2003/2008 network consisting of over 30 physical and virtual servers. (HyperV)-Manage corporate SharePoint 2007 server.-Manage data backup services (Symantec Backup Exec 2010)-Manage company VoIP servers and services (ShoreTel)-Monitor network activity, troubleshoot problems (Watchguard firewall)-Manage GFI/Sunbelt VIPER Enterprise AntiVirus-Manage Websense internet filter-Manage company cloud based services (Microsoft Online Services)-Research new services/products that will enhance end user experience, and increase productivity-Provide Tier3 support for internal users when issues are not able to be resolved by help desk

Glen Allen, Va, Us

- Provide IT services to end clients (small and mid sized business)- Provide Disaster Recovery and Business Continuity consulting services to end clients (small and mid sized business)- Manage Windows 2003/08 Servers for various clients- Install and manage Sharepoint Services and MOSS 2007 for end clients- Manage backups (ARCserve, Backup Exec, iBackup)- Provide client's with strategic direction for IT needs- Manage daily operations of an IT Consulting company, including A/R, A/P, payroll, and human resources. - Develop corporate marketing strategies- Manage current clients, employees and vendor relations. - Maintain relationships with clients including state government agencies (Virginia and South Carolina), and private sector companies. - Establish new lines of business to continue the further growth of the company and revenue goals. - Work with current partners to build new business opportunities.- Establish a new market for TPMG, to expand company footprint from Virginia into South Carolina.- Research and respond to various Request for Proposals and Responses from both government and private sector- Responsible for the successful responses to the State of South Carolina's IT Staff Augmentation and Project Management Contracts- Develop internal and external communication platforms (using MOSS2007).- Perform recruiting and hiring functions for consultants and full time staff- Establish a successful sub-vendor network

• Manage Windows 2000/2003 based networks• Provide desktop support for XP and Windows 2000 systems • Develop and maintained vendor relationships.• Trained users in computer-system setup and operations.

Little Rock, Ar, Us

Basking Ridge, Nj, Us

Managed retail and B2B sales channels for MCI Direct in Richmond, VA market

Computer Networking

Business Management