• Performing functional, UI, smoke and regression testing on Mobile and Web platforms and devices• Identifying and reporting issues in Jira and monitoring defect status• Creating detailed test cases in TestRail and executing them according to business requirements and technical specifications• Performing browser compatibility testing based on Chrome, Safari, Firefox, Edge• Using Chrome DevTools to check network errors• Taking part in weekly Scrum meetings informing about the… Show more • Performing functional, UI, smoke and regression testing on Mobile and Web platforms and devices• Identifying and reporting issues in Jira and monitoring defect status• Creating detailed test cases in TestRail and executing them according to business requirements and technical specifications• Performing browser compatibility testing based on Chrome, Safari, Firefox, Edge• Using Chrome DevTools to check network errors• Taking part in weekly Scrum meetings informing about the findings, bug fixes Show less

• Implemented process improvement initiatives within Atlanta Public Schools to enhance service metrics and key performance indicators (KPIs), focusing on planning operations to increase productivity• Developed and sustained key metrics around operational efficiency and effectiveness within Atlanta Public Schools through effective planning and process implementation• Ensured data integrity and accuracy within Atlanta Public Schools by collaborating with stakeholders to define data… Show more • Implemented process improvement initiatives within Atlanta Public Schools to enhance service metrics and key performance indicators (KPIs), focusing on planning operations to increase productivity• Developed and sustained key metrics around operational efficiency and effectiveness within Atlanta Public Schools through effective planning and process implementation• Ensured data integrity and accuracy within Atlanta Public Schools by collaborating with stakeholders to define data requirements and maintain rigorous data collection processes• Utilized SQL within Atlanta Public Schools to extract, clean, and manipulate large datasets for analysis and reporting purposes, enabling informed decision-making• Generated regular reports and data visualizations within Atlanta Public Schools to communicate key findings and insights, facilitating organizational understanding and action• Recorded information, shortages, and discrepancies within Atlanta Public Schools to maintain current and accurate records, supporting operational efficiency• Assisted in the implementation of data governance policies and best practices within Atlanta Public Schools to ensure compliance and data security• Created production forecasts and plans within Atlanta Public Schools based on sales forecasts, historical usage, and trends, optimizing resource allocation and performance Show less

• Used nimbus and cisco finesse call tracking systems to log, track and manage Incidents and Service Requests• Managed over 10,000 Incidents/Requests per year, maintaining an overall resolution rate of 45-50%• Employed experience and training to troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as Dame ware and team viewer• Performed password administration and access support for Active Directory, MyPlcs, infinite campus and a… Show more • Used nimbus and cisco finesse call tracking systems to log, track and manage Incidents and Service Requests• Managed over 10,000 Incidents/Requests per year, maintaining an overall resolution rate of 45-50%• Employed experience and training to troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as Dame ware and team viewer• Performed password administration and access support for Active Directory, MyPlcs, infinite campus and a number of internal/proprietary systems and applications• Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily Show less