John Fashakin Email & Phone Number

• Performing functional, UI, smoke and regression testing on Mobile and Web platforms and devices
• Identifying and reporting issues in Jira and monitoring defect status
• Creating detailed test cases in TestRail and executing them according to business requirements and technical specifications
• Performing browser compatibility testing based on Chrome, Safari, Firefox, Edge
• Using Chrome DevTools to check network errors
• Taking part in weekly Scrum meetings informing about the… Show more

• Implemented process improvement initiatives within Atlanta Public Schools to enhance service metrics and key performance indicators (KPIs), focusing on planning operations to increase productivity
• Developed and sustained key metrics around operational efficiency and effectiveness within Atlanta Public Schools through effective planning and process implementation
• Ensured data integrity and accuracy within Atlanta Public Schools by collaborating with stakeholders to define data… Show more
• Ensured data integrity and accuracy within Atlanta Public Schools by collaborating with stakeholders to define data requirements and maintain rigorous data collection processes
• Utilized SQL within Atlanta Public Schools to extract, clean, and manipulate large datasets for analysis and reporting purposes, enabling informed decision-making
• Generated regular reports and data visualizations within Atlanta Public Schools to communicate key findings and insights, facilitating organizational understanding and action

Greater Atlanta Area

• Used nimbus and cisco finesse call tracking systems to log, track and manage Incidents and Service Requests
• Managed over 10,000 Incidents/Requests per year, maintaining an overall resolution rate of 45-50%
• Employed experience and training to troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as Dame ware and team viewer
• Performed password administration and access support for Active Directory, MyPlcs, infinite campus and a… Show more
• Performed password administration and access support for Active Directory, MyPlcs, infinite campus and a number of internal/proprietary systems and applications
• Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily Show less

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: swimming, african voice group , black student association

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General, Senior

Activities and Societies: vice- president of African student association 2011- 2015 currently on the presidents list