-Serve as a liaison between customers and the Haiku Learning team to actively solicit feedback and ensure that Customer specific needs and priorities are cared for by the support team.-Proactively communicate with customers about overages as flagged by the Billing department.-Respond to billing and contract questions/issues from customers.-Champion customer needs/request for updates to the internal team as appropriate (e.g. retreats and planning meetings)- Help prospects to experience Haiku Learning products/services using demo and pilot to leadthem to joining Haiku. Structure contacts and interactions to meet and exceed team revenue targets.-Follow-up with leads assigned by Sales Dispatch, or build on relationships established at trade shows and conferences. Lead prospects through general inquiry phase, to pilot phase, to technical inquiry phase, to closing.-Establish at least three points of contact for every prospect, spaced to maximize effectiveness-Develop a deep understanding of customer goals and direction to align their needs with Haiku Learning services through personalized and caring interaction.-Champion new/updated Haiku Learning products/services and identify and target specific customers who will be well served by these improvements.-Monitor K12 and technology trends and identify competition and risks to the business, communicating discoveries to the sales team to respond to opportunities and challenges.-Conduct weekly webinars coordinated by the Marketing Director.

Responsible for leading the instructional design processes and administering the supervisory-wide Learning Management System (LMS) with a focus on creating individualized learning for every student and educator. Further responsible for enabling the LMS to serve as the infrastructure that delivers and manages instructional content, identifies and assesses individual and organizational learning and training goals, tracks the progress towards meeting those goals, and collects and presents data for the learning process of the Supervisory Union as a whole. I provide leadership in the development of strategic approaches for the integration of technology into all educational environments of the Supervisory Union, with a focus on individualized learning and personalized content that enables knowledge reuse. Additional responsibilities: - Enhance teaching and learning through the identification, evaluation, adoption, and integration of effective educational innovations into the curriculum. - Work collaboratively and effectively with faculty throughout the Supervisory Union to provide technical consulting to design, develop, and implement instructional content, courses and projects that enrich teaching and learning through the use of technology in online, hybrid and traditional courses, including the integration of student learning outcomes. - Collaborate with Teachers, Administrators, Information Services, and others within the SU to infuse technology to improve learning outcomes, facilitate technology-rich teaching, and advance curricular innovation - Develop and maintain an online repository of resources to provide information on current best practices, innovations, and emerging trends for faculty and students (e.g. tutorials, interactive programs, websites) to promote sharing of resources.

Designed, built and implemented an entirely web-based delivery model for sharing, collecting and evaluating information between students, teachers and parents. Responsible for the administration and maintenance of all course selection and grade reporting database functions for the school and larger supervisory district, as well as the education and training for all aspects of database roll-out. Position includes the planning, organization, and management of the school's information technology program; coordinating the selection and utilization of computer hardware and software, and related technology for the school's instructional and administrative needs; assuring successful computing/networking communications among and between the various instructional units, school sites and the District Office. I provide leadership in the development of information management systems and educational technology applications and respond to requests for technological assistance from staff, students and the District; supervise and evaluate the performance of assigned personnel, review requests for services; resolve problems or determine appropriateness of new applications for automation, assign work; and determine priorities for work to be completed. Key to the success of my role has been the ability to communicate with other administrators, personnel and outside organizations to coordinate activities and programs, resolve issues and conflicts and exchange information.

Responsibilities included all non-insurance functions of the company, selection and maintenance of computer hardware and software, all computer network functions and supervision of the physical plant, all financial information and reporting, human resource management and office management. Further responsible for oversight of all financial management activities for one parent and four child companies. This included accounts receivable, accounts payable, commission distribution, financial reporting, investment decisions and vendor sourcing. Responsible for oversight of all Human Resource functions including the hiring and firing process, training of new personnel, benefits, and coordination of outsourced payroll functions. Other duties include management of the Novell based local area network, database design and management and web design and management.

Responsibilities included financial and investment planning, account collections record keeping and budget management of a total of eleven fraternal organizations. Successfully implemented streamlined accounting and money management software with internet access for all members of the association. Duties also included forecasting, budgeting and managing group investments an cooperative purchasing.

Responsibilities included overseeing product line and individual products from conception to delivery, oversight of all record keeping, developing and maintaining price lists, supervising and managing all production staff, supervising all inventory control and quality control standards, executing all vendor sourcing and job contracting and coordinating all trade show appearances and presentations. Successfully designed new database system to handle a company-wide coordination of departments; designed complete purchasing system and created a comprehensive operations manual.

Served as statewide representative and trainer for nationwide pilot software program. Responsible for all aspects of prospecting, selling and maintaining a client base in excess of 6,000 members and provided customers with quality financial planning services.