* Proficient in managing & leading teams for running successful process operations.* Possess excellent interpersonal, communication & organisational skills.* Experience in Quality, training & development, relationship management and planning.Proficiency Overview:Leading, training and monitoring performance of the team members for maintaining excellence in the service operations.Determining training needs of Executives and conducting need based training programs to enhance their operational efficiency leading to increased productivity.Creating a healthy environment which facilitates high performance of team members and accomplishments of organisational goals.Achievements:* Awarded as the Best Performer at SERCO PULSE AWARD.* Awarded Best Project ( Project Name - Query Tracker)*Awarded as the Best Performer at FIS Yearly awards.