John Ferree Email & Phone Number

Greater Denver Area

Developed team strategy and execution for assessments, leadership development, employee engagement, succession planning Helped drive innovative strategies to build best-in-class talent to support short and long-term business transformation effortsKey contributor to the Corporate Recruiting, University Relations and Learning & Organizational Development.

Greater Denver Area

Developed and supported DISH Cares nationwide corporate citizenship program focused on community-based outreach, philanthropic initiatives and environmental mindfulness support encompassing over 1,000 employee volunteer participantsFounding member of DISH Women’s Network with the goal of providing employees at DISH an environment to foster relationships.

Greater Denver Area

Reporting to the VP Operations, leading global contact center operations for all business lines encompassing 9 owned and operated and 14 outsourced locations, and 8,000 customer service representativesOptimize the customer experience by using voice-of-customer data and analysis to identify and prioritize opportunities for high-impact fixes across the.

Cleveland/Akron, Ohio Area

Ground floor team member of the largest lottery transition in US historyAssisted in formulating strategic plans to improve operational efficiency and decrease costs by 24% within the Intralot Ohio Technical Call Center and Field Service Department since 2010Conducted training events for Intralot and the Ohio Lottery employees to improve customer retention.