John Ferree Email & Phone Number

Greater Denver Area

Developed team strategy and execution for assessments, leadership development, employee engagement, succession planning Helped drive innovative strategies to build best-in-class talent to support short and long-term business transformation effortsKey contributor to the Corporate Recruiting, University Relations and Learning & Organizational Development teams, responsible for strategy development, implementation and ongoing support for headquarters and field locations Oversaw the recruitment, training and ongoing support of over 200+ employees during tenureRecipient of DISH Chairman’s Award for work in company-wide leadership program delivered to 2,500 managers Introduced over 400 new hires to corporate onboarding package, compensation, benefits and development programs

Greater Denver Area

Developed and supported DISH Cares nationwide corporate citizenship program focused on community-based outreach, philanthropic initiatives and environmental mindfulness support encompassing over 1,000 employee volunteer participantsFounding member of DISH Women’s Network with the goal of providing employees at DISH an environment to foster relationships and professional growth through networking, education and career-developmentDirected the company’s product marketing and communication initiatives highlighting DISH’s industry-leading technologies across its websites, emails, sales guides, advertisements, awards, social media, press releases, executive keynotes, and media briefingsLed the creative, content creation, distribution, and informational sales sessions related to premium content partners including, HBO, Showtime, Starz, Epix, ESPN, etc.

Greater Denver Area

Reporting to the VP Operations, leading global contact center operations for all business lines encompassing 9 owned and operated and 14 outsourced locations, and 8,000 customer service representativesOptimize the customer experience by using voice-of-customer data and analysis to identify and prioritize opportunities for high-impact fixes across the businessDrive employee engagement through improved work environment, training, tools, and agent developmentWon J.D. Power and ACSI customer satisfaction awards and placed first in Forrester Research customer experience rankings for the pay television category.

Cleveland/Akron, Ohio Area

Ground floor team member of the largest lottery transition in US historyAssisted in formulating strategic plans to improve operational efficiency and decrease costs by 24% within the Intralot Ohio Technical Call Center and Field Service Department since 2010Conducted training events for Intralot and the Ohio Lottery employees to improve customer retention levelsDirected outbound call campaign to over 3,000 current and prospective lottery agents in Washington D.C., Vermont and Arkansas