John Guillory Email & Phone Number

United States

United States

United States

Atlanta, Georgia

Deploy Customer-Driven Quality system for the CS department.Reviewing our interactions to establish best-in-class quality in calls, chats, and emails to ensure we are providing the highest level of customer service.Manage the Company's Brand on Social Media to ensure customers are getting the same excellent experience as if they contacted us through our.

Atlanta, Georgia

Creating a positive customer journey on Verizon’s social channels by providing excellent care, account service, and technical support. Providing customers with Verizon FiOS service support for activation and/or troubleshooting for their voice, data, and video services.Being front-line chat support advocates to provide solutions to customers during.

Alpharetta, Georgia

Receive an overflow of escalated calls to further assist a customer with the resolution Support through chat for internal customers(reps.) to resolve escalated issuesA subject matter expert in de-escalating calls Make decisions on equipment orders and credits for front-line employeesProvide floor support in absence of higher management Assist with tool.

Alpharetta, Georgia

Efficiently receive, evaluate, process, and appropriately document escalated customer’s cases using a CRM system. Use different tools to analyze and assist in customer issues such as a Remote access tool to assist the customer with service and application issues Acquire and maintain current knowledge of relevant product and support policies to.

Alpharetta, Georgia

Position win-win-win solution for customers in escalated situations Assist with escalation on live calls and provide call center on the floor coverage Provide direct support and guidance to call center reps Provide feedback and detail reporting onEscalation trends to Management Drive revenue with our employees and support the employee with assisting with.

Alpharetta, GA

Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to setup/configure data and voice products. Verify provisioning and diagnose device or Network issues.Performed.

3 Verizon Place, Alpharetta, GA

• Execute the company credo in every way by Integrity with my sales and duties relate to increasing the company success and growth
• Ensure that utilize tools and become an expert with them to ensure the customer has a wonderful experience and keep as long-term customers

Alpharetta, Georgia

Received and managed 40 phone calls per day to answer client's questions, solve problems, inform customers on product launches, and direct calls to appropriate departments.Researched and corrected issues with accounting(billing) and services responsesUpsold Verizon's products and services to increase revenue Demonstrated dedication to continuously.

Fort Gillem, GA

Provide assistance to help customers with their needs in finding various products and providing them the best solutions for their home, garden or electronicsStock merchandise and built various setups and displaysOrganized merchandise in the warehouse and inventory bookkeepingProvided assistance in home delivery for appliances