As a member of the Senior Leadership Team, and reporting directly to Executive Leadership, I oversee operations across our Inpatient treatment network

Member of the leadership team, overseeing 4 FT and 1 PT colleagues who are experts in the fields of Client Relations, Account Management, Event Planning, Communications, Client Retention, Customer Service, Client Incentives & Referrals, Data Analysis, KIPU EMR, Salesforce, and Outbound Call/Text/Email Campaigns. Oversight and responsibility for Thrive Alumni Program and all non-clinical post-treatment interaction with graduated clients and families within an annual marketing budget. Delivering… Show more Member of the leadership team, overseeing 4 FT and 1 PT colleagues who are experts in the fields of Client Relations, Account Management, Event Planning, Communications, Client Retention, Customer Service, Client Incentives & Referrals, Data Analysis, KIPU EMR, Salesforce, and Outbound Call/Text/Email Campaigns. Oversight and responsibility for Thrive Alumni Program and all non-clinical post-treatment interaction with graduated clients and families within an annual marketing budget. Delivering strategy, annual planning & alignment, calendarization, execution, team organization & development, data analysis, sales, and admissions targets – all in support of our company purpose to ensure every Canadian has the right to mental health & addiction treatment that is accessible, affordable and best-in-class. Show less

The Patient and Family Advisory Council brings together employees, alumni, and family of alumni to review EHN policies that directly impact clients. I developed the TOR and recruited the inaugural council members for rollout in 2023.

Member of the leadership team, overseeing 24 FT colleagues who were experts in the fields of sales, customer service, call center management, case management, Salesforce, outbound campaigns, negotiation, product knowledge, communications, and data management. Oversight and responsibility for Admissions Teams nationally, delivering increased admissions across a network that grew bed count by 25%. Helping people find recovery in our various programs nationwide.

Elavon is a leading global payments provider and wholly-owned subsidiary of U.S. Bancorp (NYSE: USB). I managed the Canadian Telesales Team, dedicated to onboarding new customers by leveraging Elavon's superior value and providing leading-edge technology in the payments space, including SaaS platforms and Mobile Payment solutions. Developing winning strategies, motivating sales executives to overperform, hiring and training, and refining sales processes were core responsibilities of this role.

Elavon is a leading global payments provider and wholly-owned subsidiary of U.S. Bancorp (NYSE: USB) and acquired Collective Point of Sale Solutions Ltd.I managed one of the Canadian inside sales teams.