John Fifer Email & Phone Number

Santa Clara, California, United States

Fremont

At ReefID it is our goal to educate and inspire new and existing ocean advocates by creating easy to use marine life identification resources. Here I am responsible for all design and development processes as well as business formation and marketing including social media programs, corporate website, legal documentation and partner programs.

Tracy, California, United States

At GoodLand I am currently responsible for implementing organizational structure, providing leadership, inspiration, communication, and control to meet the established goals of the owners including:• Setting and achieving company goals and objectives• Assisting in the development and implementation of marketing, estimating and sales strategies • Ensuring all employees meet or exceed established guidelines for standard job performance• Establishing an effective recruiting program for field operations, estimating and administration.• Providing consistent support and expertise for Estimating, Field Operations and Administration • Managing state and local compliance guidelines • Building and maintaining subcontractor and vendor relations

San Ramon, California

At Jensen, it is my responsibility to lead sales and customer service representatives in the commercial landscape maintenance field. Here I have successfully created processes and procedures, standardized file structures and fine tuned CRM systems to maximize customer satisfaction and efficiency. My current responsibilities include:• Managing specialized landscape and irrigation sales and customer service teams • Setting and tracking sales and customer service goals • Collecting and reporting meter data for water management and LEED submittals• Participation as a water management consultant for the BOMA Environment Committee• Designing and implementing all aspects of Salesforce • Creation, management and distribution of annual operating budgets • Reviewing and negotiating contracts for commercial, private and public works projects• Developing reports for billing, forecasting, accountability and customer service

In this position, my main duty was to develop relationships with property managers, builders, architects and suppliers in order to estimate and secure large commercial landscape and irrigation projects. My responsibilities included:• Managing costs for public and private landscape and irrigation projects• Researching and developing software driven take off and estimating programs• Interpreting plans and specifications for public and private landscape and irrigation projects• Calculating labor, application rates and costs for landscape irrigation and maintenance projects• Recommending valued engineering for landscape and irrigation projects• Creating and maintaining supplier networks for plants, irrigation supplies and specialty items• Creating and managing landscape and irrigation subcontractor contracts

In this position I created, staffed and managed the sales and customer service departments in addition to handling operations. My responsibilities included:• Hiring and managing operations, sales and customer service staff• Creating and managing annual budgets and goals for landscape operations• Researching and launching new software programs for CRM and business management• Managing landscape resource and project schedules• Building, publishing and training staff on standard processes and procedures• Inspecting and performing quality control actions for all phases of landscape• Performing post project client walkthroughs• Providing training for landscape and irrigation installation, safety and industry advances• Creating and maintaining electronic newsletters and customer outreach programs

As employee number 1 at this organization, it was my job to verify and establish the business model developed by the founders. My responsibilities included:• Providing budget driven landscape needs analysis, evaluations and recommendations • Performing landscape site evaluations including project feasibility and measurements• Creating and presenting scaled conceptual designs based on client needs and budget• Maintaining landscape contractor network for general and specialty work• Presenting plans, details and costs for landscape and irrigation projects• Managing customer satisfaction and contractor quality for landscape installations• Creating landscape specifications and materials resource libraries

At TCT I managed and directed all aspects of customer service in addition to technical support and product development teams. Here I designed and launched custom CRM applications, collateral programs, permission email marketing systems and customer support programs along with developing training for each. My responsibilities included:• Managing call center sales and support teams• Developing goals and objectives for sales and customer service• Designing corporate CRM systems, communications protocols and business management tools• Creating and maintaining department operations budgets for travel, materials and expenses• Standardizing processes and procedures• Developing customer solutions for specialty needs using web based technology• Researching and reporting industry trends • Monitoring and assuring client satisfaction • Mitigating and resolving internal and external conflict