John Mcvay Email & Phone Number

I create experiences that provide business value with purpose. I lead, partner with, and support diverse teams who have the flexibility to innovate and the structure to build commercially viable products. I lean more toward insight, strategy, and design, and I understand that the foundation of any experience requires an ecosystem of platforms, engineering, and data. I am a trusted advisor to CMOs, Chief Customer Officers, and progressive CIOs in how to structure and navigate experience transformation.In my 20+ year professional career, I have typically played the role of strategist and consultant. My responsibilities have steadily grown to include leading global, multi-disciplinary teams and working directly with economic buyers of our services. I have worked across many industries, including telecommunications, travel, financial services, life sciences, retail, manufacturing, and energy. I am most passionate about airlines and insurance.Prior to the start of my professional career, I served for 10 years as an aviator and officer in the US Navy, flying combat missions over Bosnia and Iraq and leading teams of sailors in maintaining our airplanes.I've had the opportunity to be in the driver's seat of the digital revolution as it has unfolded. I started and grew the Atlanta office of razorfish into a $40M, 130 person team, including the introduction of Emerging Experiences as an innovation engine. As the CMO at Client Command, I led an automotive marketing company away from mailbox stuffing to targeted, performance-based digital media. I was recruited by Cognizant to elevate "digital" as a strategic component of the business mix, and it now accounts for more than 50% of revenue.I currently lead Digital Experience for the Americas. In 2021, DX generated ~$1B globally in strategy, design, and engineering revenue across 3 broad offerings including Customer/Employee Experience, Content and Marketing Services, and Omnichannel Commerce. From time to time, I've codified some of these insights into Points of View on omnichannel commerce, leadership, and employee experience that can be found in Forbes and CIO Magazine.If I were to summarize what I am passionate about in both my professional career and in life with a simple sentence, it would read:I am inherently curious to understand how things work by taking them apart, and I strive to put them back together better than I found them.

Listed skills include Strategy, E Commerce, Digital Marketing, Analytics, and 26 others.