John Fitzgerald Email & Phone Number

Rockville, Qld, Au

Toowoomba, Queensland, Australia

Toowoomba, Queensland, Australia

• Launched start-up company to design a patented technological device for the sport of cricket. Steered business development and financial recordkeeping, and operational procedures. • Overseeing development and engineering works of the cricket counter.

Cambooya, Queensland, Australia

Performing onboarding for all new staff including arranging medicals and drug and alcohol screening. Preparing work agreements for all staff whether new or renewing. Greet guests and staff at reception.

Toowoomba, Queensland, Australia

Administer contracts, quotes and ongoing jobs. Project manage new works.

Toowoomba, Queensland, Australia

• Performing general administrative duties including: handling telephone, front counter and email enquiries; data entry and file/record management; operational procedures development; inventory and freight management, and invoicing.• Providing a high level of tact, diplomacy and confidentiality in handling customer enquiries, responding in a timely and professional manner to all enquiries, and meeting customers’ needs and expectations.• Assisting customers with packaging, and freight and parcels delivery services across Australia and overseas; preparing invoices and freight forwarding documentation, and processing payments.• Picking orders, maintaining inventory stock levels on behalf of clients and conducting stocktakes.• Constantly reviewing and revising work practices to ensure optimum results and achievement of client outcomes.• Interpretation and compliance with organisational guidelines, freight forwarding regulations and governing legislation.ACHIEVEMENTS:• Developed and implemented an inventory record system using MS Excel to maintain accurate records of client’s stock levels, who use the business as a storage and distribution facility.

Mount Isa, Queensland, Australia

• Prepared worksites, and dismantled and set up signage; and controlled and directed traffic at various road work projects and closures ranging from minor to major road projects (including Loganholme Motorway Reconstruction, Gold Coast Light Rail and Bundall Road Widening Project).• Extensively liaised and consulted with key stakeholders including: staff at all levels, local councils and project contractors – for project integration and achievement of set timeframes.• Adhered to strict timeframes, health and safety practices; and maintained worksites and equipment to a high and safe standard.ACHIEVEMENTS:• Recipient of CPB Contractors’ 2016 Safety Health and Environment Award; and nominated for the WorkSafe Queensland’s 2017 Work Safe and Return to Work Awards – for best individual contribution to work health and safety.

Mount Isa, Queensland, Australia

• Performed general administrative and receptionist duties including: handled telephone, front counter and email enquiries; diary/ calendar management, data entry and file/record management, fleet management, weekly management reporting, operational procedures development and banking.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries, responded in a timely and professional manner to all enquiries, and met customers’ needs and expectations.• Scanned incoming goods and outgoing freight from the depot; and trained staff in the new scanning procedure.• Coordinated and monitored a fleet of 12 vehicles’ daily movements, and scheduled maintenance programs - to maintain effective use and optimum returns.• Prepared and processed proof of delivery forms and driver manifests in readiness for delivery.• Fostered positive relationships and worked collaboratively with key stakeholders including: staff at all levels, customers and courier companies.ACHIEVEMENTS:• Constantly reviewed and revised work practices and procedures (SOP’s) to improve order delivery systems – resulted in streamlining procedures and improving efficiencies.

Tanah Merah, Queensland, Australia

• Set up lane and road closures as per authorised TGS• Control flow of traffic and pedestrians around and through roadworks• Monitor heavy traffic in and out of work site gates, ensuring vehicles are safe to re-enter public traffic flow• Maintain paperwork for job tasks and supply copies to appropriate authorities• Perform stop/slow duty safely to allow construction work to be undertaken

Molendinar, Queensland, Australia

• Managed the day to day office, administrative and fleet operations of the business including: supervised and coordinated activities for 4 Administration Officers, and coordinated logistics of a fleet of 10 vehicles across 4 states to transport and load shipping containers onto rail transportation.• Provided a high level of tact, diplomacy and confidentiality in handling customer enquiries and/or complaints, responded in a timely and professional manner to all telephone enquiries, and met customers’ needs and expectations.• Coordinated and monitored a fleet of 10 vehicles’ daily movements across 4 states, and scheduled maintenance programs; and maintained effective use of trucks for optimum returns in compliance with regulations and industry/safety standards.• Accurately entered and maintained customer database; and processed weekly timesheets in readiness for payroll.

Bachelor Of Arts - Ba, Office Management

Certificate Ii In Sports & Recreation Administration

Certificate Iv In Workplace Health & Safety

High School/Secondary Diplomas And Certificates, Year 12

Peer Support leader