John G. Email & Phone Number

Austin, Texas, United States

Sub-contractor for U.S. Department of Veterans Affairs: National Data Center Operations and Logistics, Infrastructure Operations. Program/Project Manager/Release Manager for data migrations and special projects using both Agile and Waterfall methodologies.Data Center MigrationsAWSRelease ManagerRisk ManagementSDLC

Austin, Texas Metropolitan Area

Division 3 Executive Board Member for Austin Football Officials Association. TASO works closely with The University Interscholastic League (UIL), the Texas Association of Private and Parochial Schools (TAPPS), the Texas High School Coaches Association, other Coaches Associations, The Texas High School Athletic Directors Association and many other.

Austin, Texas Area

• Managed portfolio of national cross-functional programs valued at $3.7M and assigned personnel and resources. Drove process flow analysis and process redesign to maintain and grow the business relationship. Managed.
• Led company through 2 pilot programs; resulted in winning regional account valued at $1.1M; expanded to entire east coast with over 1,200 assets at 150 locations; resulted in $2.3M in additional annual revenue
• Identified series of poor performing programs; took lead to negotiate new pricing for Master Services Agreement for 2 strategic accounts; programs increased gross margins by 20% and exceeding company goal by 5%
• Capitalized on company merger by consolidating materials, supply chain, equipment and logistics functions into single department utilizing SAP CRM; eliminated need for weekend overtime; reduced dept shipping costs by 75%
• Saved $1M program during transition from new sales team to operations; translated service level agreements into action items for administration, field service and IT teams; successfully led kickoff and exceeded.

Austin, Texas Area

• Served as the main driver to develop and deepen the client relationship to foster growth and multi-channel customer service and support. Managed the budget, timelines, resources, scope, change requests, and status.
• Managed projects valued at $1.2M; resolved 3 major escalations and maintained excellent client relationship
• Engaged enterprise clients for strategic consulting engagements to create detailed work plans; built and executed 80+ projects while maintaining exceptional customer service; 98% on time rate, 99% satisfaction rating
• Worked with external client partner to increase coverage area; account increased revenue by 50% in 3 quarters
• Oversaw team of 20 field engineers, operations, administrators, logistics, supply chain and support personnel to perform equipment validation in accordance with strenuous FDA regulations

Austin, Texas Area

• Led and managed 10 direct reports overseeing 175 personnel, $900 thousand budget and 31 facilities. Managed daily execution, cost, schedule, resource, and budgets in multiple concurrent projects across a broad spectrum.
• Organized over 90 facilities refurbishment projects in 2 years from inception through implementation and saved over $40 thousand in supplies and utilities based upon similar projects in previous years
• Used previous savings and reallocated funds to conduct procurement projects for new supply and advanced equipment technology which increased employee productivity and also increased customer satisfaction
• Directed recruiting and onboarding and implemented new employee engagement programs resulting in 25% growth in staffing and maintained staffing levels at or above 90% in an industry known for a volatile workforce
• First line employee relations manager. Set and enforced policies regarding Equal Employment Opportunity, Title VII and Title IX.
• Owned customer satisfaction reviews and corrective actions for 29 accounts and maintained excellent customer relations

Austin, Texas Area

USAF RetiredRelocated from California to Texas.Volunteered full time as Court Appointed Special Advocate.Volunteered for local church as an audio engineer (A1) on the Digico SD7 for a live band. Worked with major headliners for setting up and tearing down stage and sound equipment for concerts.

Vandenberg AFB, CA

• Program Manager and subject matter expert for software development and delivery serving a $4 billion global space operations center.
• Catered support to cross functional teams and stakeholders comprised of developers, engineers, designers and researchers.
• Skillfully removed roadblocks hindering progress by coordinating and conducting meetings involving stakeholders and cross functional teams in six divisions.
• Provided user operational requirements; streamlined change management; increased capabilities in future deliveries
• Developed user simulation scenarios to fully test software capabilities that identified system/user interaction anomalies; accepted 4 deliveries on schedule
• Identified facility resiliency problems and chaired cross functional team meetings to coordinate power and HVAC maintenance that eliminated unscheduled facility outages by 75% in 3 months.

Vandenberg Air Force Base, CA

• Program Manager for mission standardization and evaluation guidance for 350+ people in 26 unique highly technical certified crew positions. Led user acceptance testing of the largest space control system software.
• Analyzed certification, training and performance metrics and advised CEO on a monthly basis. The results were incorporated into recruitment and training programs to sustain workforce
• Overhauled corporate evaluation program. Rewrote department policies and ensured 30 SMEs received mandatory instructor and evaluator certifications. My program rating went from “Unsatisfactory” to “Excellent” within 9.
• Led 48+ in the administration and audit of 24 major corporate subprograms for compliance. My team cleared 3 critical and 70 minor deviations resulting in “Excellent” rating for company
• Provided diplomatic problem solving solutions during high level policy development meetings. Drafted and obtained approval for Air Force level policy for global command and control center.
• Merged 6 division policies into single industry policy for global command and control center to bring department cohesiveness and increase efficiency

Patrick Space Force Base, FL

• Hand-picked as the director’s focal point for corporate administration, staff interaction, project monitoring and correspondence for space launch program with assets of $20 billion. Executed policies for the director.
• Manager of PMO for space launch operations over 30 PMs; achieved an industry record 5 rocket launches in only 20 days
• Managed 40% of corporate administrative and project assignments with a 92% on time rating during busiest operations tempo in 10 years and exceeded productivity of peers by 3 X
• Rated top 3% of 65 Air Force Officers within peer group. Won Company Grade Officer of the Year Award and earned promotion
• Monitored and tracked project and program deliverables for reporting results to 4 star generals

Cape Canaveral Space Force Station, FL

• Leader of the most diverse section in the company committed to training and process improvement for high value projects. Defined, developed and drove operational process improvements for launch and integration of space.
• Project Manager for $750M GPS satellite launch and led over 50 engineers and contractors through integration and launch. Led launch countdown and worked through numerous anomalies to ensure a safe, reliable, on time.
• Provided monthly training to 90 highly technical Air Force officers in countdown operations and launch vehicle integration. Developed training materials in accordance with technical manuals and best practices
• Delivered process improvement project to simplify launch window calculations that increased efficiency on day of launch. Enabled countdown officer to calculate launch windows within seconds instead of minutes
• Responsible for tracking relevant metrics and drive action items based on results.
• Established study methods and techniques and developed recommendations for changes to senior leaders.

Malmstrom AFB, MT

Various Locations

Master Of Science - Ms, Aerospace, Aeronautical And Astronautical/Space Engineering

Bachelor Of Science - Bs, Aeronautics/Aviation/Aerospace Science And Technology, General

Program Management Certificate, Program Management

Project management certification utilizing best practices from the Project Manager's Book of Knowledge (PMBOK).

Space 200, Space Application

Space 200 is the NSSI’s mid-career course for space professional education. It develops space professionals who think critically about the.

Fundamentals Of Systems Acquisition Management

Major topics covered in this course are the Defense Acquisition Workforce Improvement act, system acquisition management, earned-value.

Spacelift Fundamentals

Covers past, present and future spacelift operations, including range control and safety, flight control, and launch processing activities.

Organizational Leadership

The Squadron Officer School (SOS) in-residence program is a 6.5 week educational experience for USAF captains. The purpose of the program.