Engaged in Java + SQL based website feature development, bug fixing and real time problem diagnosis in live code base and/or database servers, in addition to supporting non-technical staff. Started in a comparatively small and piecemeal Web Department with a relatively high developer turnover rate. Department eventually grew to three times its original size, with revenue growth of over 50 percent.• Conducted training and managed operations of new B2B web development team during the two month transition period and remained the new team leader's backup during absences• Took the reins of a Perl + MySQL based seasonal website after a 4-hour knowledge transfer session with a departing developer; maintained seamless operation though peak season (providing 1/3rd of web based revenue) while developing documentation, improving processes and resolving long-standing issues • Standardized a poorly documented and occasionally flawed code merge and release process into a detailed, robust, publicly available and non IDE / Source Control dependent document• Saved 3 person-weeks per year by developing an automated program in C# to periodically navigate a complex website, acquire a large data file, and compare it against the previous one to highlight sales leads, while delivering the final result in a more useful format

Tasked with immediately taking over daily operations of various .NET + SQL systems that handled time sensitive financial transaction processing. Technical staff were in the midst of departing without knowledge transfer, while leaving source code in production differing from all versions in the repository. • Forged chaos into order, taking ownership of daily operations and carrying on processing, facing tight deadlines with little to no effective delays while simultaneously helping overcome database limitations that were preventing volume growth• Supervised and managed training of additional staff for daily operations while also creating key user manuals and technical specifications for the proprietary financial transaction system, allowing it to be leased to other processors• Developed company-wide standard for documenting patch notes of the various in-house web applications upon release of new versions • Served as an unerring 'translator' between business and technical staff to help develop reports; interfaced routinely with clients to track down and resolve issues

Contracted to rewrite product build system for SVG rendering product used to mimic MS Office documents and functionality (Power Point animation, Word images, Excel charts, etc).• Reverse engineered legacy build system prone to failure and inefficient processes while designing, documenting and implementing new modular Batch File based system to build product across half a dozen environments

Supported testing SVG rendering product mentioned above in the 2006 co-op work placement.• Developed automated testing application in C while creating and executing manual test cases

Networking Assistant - Transport Canada, Ottawa, ON 2005 (4 month co-op)Helped maintain network and telecommunications in the Transport Canada building as part of the IT Systems Group.• Activated and maintained network jacks and PSU units while promptly tending to Help Desk requests throughout the 30+ story Transport Canada building

Assisted with an externally developed ASP web system and provided technical consultation on various existing and partially developed projects.• Took ownership of existing ASP + Access e-learning tool and brought it into compliance with government regulations; developed new module to expand its functionality• Studied technologies and prototyped an interactive user guide using Flash and ActionScript