John Harris Email & Phone Number

Project ManagementPart of two-man product team for start-up company using Agile development and SCRUM.Use of JIRA to track project progressUse of Visio to document workflowsDatabase FunctionsCapable of generating ad-hoc queries for the use of :AnalyticsTroubleshooting the applicationCreated views for redundant queries to generate analytics for business intelligenceWrote scripts to upload local files into application seamlessly.Created local database for asset managementLinked Excel to MySQL database to provide information to top-level for strategic, tactical, and operation use.Use of transactions when updating, creating, replacing, or deleting to ensure the expected results occurred.Working with test and production environmentsUse of Visio to create relational database schemesHelp DeskManage tech support requests for the company as well as helping to resolve tech issues with customersConfigure, distribute, track, and maintain company PCsManage service requests using JIRA ticket trackingProduct BuildingGather requirements for new iterations of software from colleagues in the fieldRefine requirements into usable requirements for the use of developers in the form of:Use casesUser storiesQuality AssuranceMain tester for Release CandidatesReport defects through JIRAUtilize Selenium for automated testingRegressive testing for uncommon bugs in the current releaseUser Acceptance testing to make sure application has followed the requirements and use casesUse of screenshots, screencasts, and steps to reproduce to report bugs SecurityEstablished password requirements for usersEstablished secure email requirements to comply with HIPAAUtilizes SSH and VPN to access interface serversCreated scrambled, usable data for sales for demo purposed, while still complying with HIPAAMiscellaneousBeginner Ruby on Rails programmerUse of Windows and Linux on a daily basis

 Installed cabinets which provided DSL, cable, and telephone service  Managed warehouse in Lithia Springs, GA Responsible for shipping, inventorying, and delivering materials as well as assisting in installations.

Managed inventory on daily basis Began entry-level and progressed to unsupervised management and performance of day-to-day operations within two yearsDaily face-to-face interaction with customers

Bachelor Of Science, Information Systems, Information Security; Information Technology Professional

Activities and Societies: AITP MemberGraduated Cum Laude, Recipient of Academic Achievement Award

Education record