Hendrix Bulfa Email & Phone Number

Taguig, Ncr, Ph

Taguig, National Capital Region, Philippines

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.Providing high-quality administrative, process management and reporting support to the Leaders and team in order to assist the execution of talent acquisition engagements.Responsibilities:• Candidate Communication: Maintaining regular communication with candidates throughout the recruitment process, providing updates and answering any queries.• Administrative Support: Performing various administrative tasks such as managing calendars, preparing documents, and maintaining records in the applicant tracking system.• Customer Service: Providing responsive and proactive customer service to both internal and external stakeholders via telephone, email, and other communication channels.• Documentation and Reporting: Documenting, tracking, and maintaining records of engagements and requisitions, and preparing reports as needed.• Collaboration: Working closely with the recruiting team to ensure project metrics are achieved and interview feedback is received.

Makati, National Capital Region, Philippines

Global Payments Inc. is an American multinational financial technology company that provides payment technology and services to merchants, issuers and consumers. In June 2021, the company was named to the Fortune 500.Responsibilities:• Expert Consultation: Providing expert advice and insights on specific areas such as payment processing, compliance, risk management, and fraud prevention.• Project Support: Assisting project managers by sharing detailed knowledge to ensure projects are aligned with technical requirements and best practices.• Training and Development: Developing and delivering training programs to educate employees and clients on new products, processes, and regulatory changes.• Quality Assurance: Ensuring that deliverables meet technical standards and comply with company policies and current laws.• Stakeholder Collaboration: Working closely with internal and external stakeholders, including application Scrum teams, to define requirements, conduct impact analysis, and validate deliverables.• Data Analysis: Utilizing analytics and data to support strategic initiatives and decision-making processes.

Responsibilities:• Training Development: Creating and updating training materials, including manuals, presentations, and online resources, to ensure they are current and effective.• Conducting Training Sessions: Leading training sessions for new hires, existing employees, and clients, both in-person and virtually.• Product Knowledge: Ensuring that trainees have a thorough understanding of the company’s products, including features, benefits, and usage.• Assessing Training Needs: Identifying training needs through surveys, feedback, and performance data to tailor training programs accordingly.• Evaluating Effectiveness: Assessing the effectiveness of training programs through tests, feedback, and performance metrics, and making necessary adjustments.• Collaboration: Working closely with product managers, sales teams, and other departments to ensure training materials are aligned with company goals and product updates.• Technical Support: Providing ongoing support and resources to trainees to help them apply their knowledge effectively.

Makati, National Capital Region, Philippines

Responsibilities:• Customer Inquiries: Responding to customer inquiries via phone, email, or chat, providing accurate and timely information about products and services.• Issue Resolution: Addressing and resolving customer complaints and issues efficiently, ensuring a positive customer experience.• Account Management: Assisting customers with account-related queries, including billing, transactions, and account updates. (E.g. Bank account, IRS issues, Corporate name change, etc.)• Stakeholder Collaboration: Working closely with internal and external stakeholders, including application Scrum teams, to define requirements, conduct impact analysis, and validate deliverables.• Documentation: Keeping detailed records of customer interactions, transactions, and feedback for future reference.• Feedback Collection: Gathering customer feedback to help improve TSYS services and reporting common issues to management.• Collaboration: Working closely with other departments to ensure customer issues are resolved promptly and effectively.

Makati, National Capital Region, Philippines

Total System Services, Inc., is an American financial technology company headquartered in Columbus, Georgia. In 2019, TSYS was merged into Global Payments Inc. TSYS is the largest third-party payment processor for issuing banks in North America, with a 40% market share, and one of the largest in Europe.Responsibilities:• Customer Inquiries: Responding to customer inquiries via phone, email, or chat, providing accurate and timely information about products and services.• Issue Resolution: Addressing and resolving customer complaints and issues efficiently, ensuring a positive customer experience.• Account Management: Assisting customers with account-related queries, including billing, transactions, and account updates.• Documentation: Keeping detailed records of customer interactions, transactions, and feedback for future reference.• Feedback Collection: Gathering customer feedback to help improve TSYS services and reporting common issues to management.• Collaboration: Working closely with other departments to ensure customer issues are resolved promptly and effectively.

Pasay, National Capital Region, Philippines

DoorDash, Inc. is a San Francisco based company that operates an online food ordering and food delivery platform. It trades under the symbol DASH.DoorDash, Inc. is a San Francisco based company that operates an online food ordering and food delivery platform. It trades under the symbol DASH.Responsibilities:• Handling Inquiries: Responding to customer inquiries via phone, email, or chat, providing information about orders, deliveries, and services.• Resolving Issues: Addressing and resolving customer complaints and issues promptly and effectively, ensuring customer satisfaction.• Order Management: Assisting with order placements, modifications, and cancellations, ensuring accuracy and efficiency.• Technical Support: Providing technical support for the DoorDash app, helping users navigate and troubleshoot any issues.• Coordinating with Drivers: Communicating with delivery drivers to ensure timely and accurate deliveries.• Feedback Collection: Gathering feedback from customers to help improve DoorDash services and reporting common issues to management.• Documentation: Maintaining detailed records of customer interactions, transactions, and feedback for future reference

Tagaytay, Calabarzon, Philippines

Days Inn is a hotel chain headquartered in the United States. It was founded in 1970 by Cecil B. Day, who opened the first location in Tybee Island, Georgia. The brand is now a part of the Wyndham Hotels and Resorts, headquartered in Parsippany, New Jersey, which used to be a part of Cendant.Responsibilities:• Cleaning and Organizing Rooms: Ensuring guest rooms are clean, tidy, and inviting by vacuuming, dusting, and sanitizing surfaces.• Changing Linens and Towels: Replacing soiled bed linens and towels with fresh ones to maintain a high level of guest satisfaction.• Restocking Amenities: Keeping rooms stocked with necessary amenities such as soap, shampoo, coffee, and tea supplies.• Reporting Maintenance Issues: Noticing and reporting any maintenance issues like broken fixtures or malfunctioning equipment to the housekeeping supervisor.• Assisting Guests: Responding to guest requests promptly and courteously, providing extra amenities or information about hotel facilities.• Maintaining Cleanliness: Cleaning bathrooms, including washing bathtubs, scrubbing toilets, and cleaning sinks and counters.• Final Checks: Conducting final checks to ensure rooms are ready for occupancy.

Kawit, Calabarzon, Philippines

Island Cove has been known to be the pioneer in the tourism industry with respect to the introduction of a multitude of attractions that lure both local and foreign visitors.Responsibilities:• Scheduling and Assigning Tasks: helped the Housekeeping Coordinator schedule and assign daily workloads to housekeeping staff, ensuring an equitable distribution of tasks and optimal use of resources.• Inspection and Quality Control: Inspect guest rooms, public areas, and back-of-house areas for cleanliness and adherence to the hotel’s standards.• Inventory Management: Maintain inventory of cleaning supplies and linens, placing orders as necessary to ensure availability and cost efficiency.• Guest Relations: Handle guest complaints related to housekeeping services, providing immediate solutions to ensure guest satisfaction.• Reporting: Prepare and submit reports on housekeeping activities, including room status, maintenance issues, and staff performance, to management.• Coordination with Front Desk: Coordinate with the front desk to manage room statuses, ensuring timely turnovers for incoming guests.