John Heron Email & Phone Number

Chelmsford, Ma

Engineering Excellence Group (2 years)Developed a quality improvement plan for performance engineering and security to support RSA’s extensive product portfolio to meet corporate quality initiatives. Provided subject matter expertise in performance and reliability engineering and security.• Collaborated with product teams on guidelines and best practices in performance engineering resulting in process and quality improvements and reducing testing time by 25%.• Developed PDL that maps to the SDLC framework reducing risks and development time by 30%.• Engaged with product teams to resolve customers’ performance issues, reducing customer call volume by 25% over 6 months.Continuing Engineering Group (10 years)Managed a staff of 16 software engineers and 2 engineering managers in developing and sustaining engineering efforts of Authentication Manager (SecurID) Products.• Provided solutions and product features for customer escalated cases, RFEs, and product releases resulting in increased revenue. Received Performance Bonus and Stock Grant Awards for exceeding business objectives.• Delivered hot fixes, patches, and service packs on schedule reducing customer call volume by 35% per year.• Collaborated with senior managers across organizational groups in Customer Support, Product Management, Account Teams, and Professional Services, increasing sales and efficiency and reducing risks.• Improved productivity 40% by implementing Scrum Agile Framework in CE.• Managed $3.2M budget, initiated building off-shore CE Team, identified functional and technical requirements, developed engineering schedules and project plans, and planned process improvement which resulted in quality products and solutions, and meeting quarterly business objectives.• Delivered quality solutions and patches ahead of plan, resulting in closing sales deals deals of $4.0M, $1.2M, $.8M, and $.5M in revenue. Received ACT NOW and Team awards for increasing revenue.

Managed a staff of 15 software engineers in developing and sustaining engineering efforts of networking software products. • Outsourced and transitioned products from Compaq to EDS-Scicon resulting in a cost savings of $2.5M. • Collaborated with Compaq’s business manager, delivering custom quotes and statement of work for product enhancements and providing the outsourcing of products and services, resulting in additional revenue of $2.8M for EDS-Scicon. Received Performance Bonus Award for increasing revenue.• Managed $2.3M budget, identified functional and technical requirements, developed engineering schedules and project plans which resulted in exceeding quarterly contract deliverables.

B.S., Management/Computer Science

Credits Toward Degree In, Computer Science