J Higginbotham Email & Phone Number

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Field Service Technician

Burlington, Nc

Enterprise level IT Support for Fortune 500 medical testing company.Responsible for receiving, documenting, and resolving software, hardware, and network issues reported by customers and field management.Provide Tier 1 technical support for multiple systems, applications including some custom applications, wireless/VPN and hardware for the enterprise to both internal and external customers.Act as Duty Agent Liaison between Incident Managers and Support Teams during localized and global Severity Issues.

Morrisville, Nc

North Charleston, Sc

System Support TechnicianResponsible for the maintenance, imaging, troubleshooting, upgrading, and updating of 177 workstations and laptops in an Academic Nursing environment, covering two campuses ad 34 separate labsWorking with Deep Freeze and Ghost server consoles to image computers, setup of new PCs and relocation of existing PCs when needed. Migration of existing Windows XP installs to Windows 7. Inventory tracking of equipment Prepping old equipment for end of lifeUpdating of lab loads between semestersComplete documentation of each lab assigned

Moncks Corner, Sc

Hardware and application support of Dell workstation and laptop environment, installations, repairs, troubleshootingTermination of data and voice connections, wire runs, installation of Telco equipment, and Mitel PBX programmingOn site troubleshooting and repair of critical systems at remote generating stations and substations.Deployment of new workstations, migration of end users to new systemsDocumentation of key systems and proceduresResponsible for workstation imaging standards through Altiris

Hanahan, Sc

Installation of CATV services including digital, high speed Internet, and digital voiceAerial and underground cable drops, signal loss troubleshooting, toning out wire runs, Software installation, PC network troubleshooting

Greer, Sc

Installation of Xpient Drivetime systems (drive-thru timer) in Zaxby’s restaurantsSetup of Linux and Windows based POS workstationsInvolved extensive travel throughout the southeast regionMounting equipment, running cable, setting up software, configuration, verification of installs, troubleshooting, concrete cutting, underground wiring, magnetic induction loops, cat5/video/electrical wire runs

Elon, Nc

Administration of online catalog and development of web sites for sister companies in the organization.Installation of wireless telephony system, wiring of site for Ethernet, general help desk duties, troubleshooting hardware and softwareDigital photography of location’s inventory of 3000+ items and upkeep of the online catalog

Raleigh, Nc

Maintenance and operation of NUR Fresco & Blueboard, Scitex Idanit grand format printers, Forrstrom RF welder, Orca laminator and their related computer systemsNetwork, telephony, electrical wiring, pneumatics, general building and equipment maintenancePreparation of new building facilities and relocation of equipmentGeneral facilities maintenanceShipping and receiving

Graham, Nc

Initial setup of office LAN, office phone system, administration of NT network, Solaris web/mail servers, Linux development servers, help desk, hardware/software upgrades, hardware/software evaluationsWorked closely with international hosting providers to re-locate the operations to Europe

Burlington, Nc

Roll out of new hardware installations and software updatesOn call for troubleshooting and repairing workstations in a deadline critical production environmentAdministration of 100+ workstation network, NetWare 3.11, Executone phone system, Associated Press satellite feeds, Advanced Publishing Technologies editorial, classified, and accounts receivable systems. Help desk, hardware/software support, internet connectivity, VPN connection to the home office via fractional T1 line, Panther Image setters, Citrix Metaframe support, Linux e-mail and firewall implementations, Illustrator, Photoshop, Quark experience, Prepress work flow troubleshootingUser training, authored Standard Operating Procedures manuals for all IT systems, admin and user levelOn site beta testing of Advanced Publishing Technologies classified and editorial systems; worked closely with vendor's programming team during the transition from the older systems

Burlington, Nc

Design of web pages for customersConversion of print products to webIntegration of streaming audio and video onto the WebEarly Flash development

System, Networking, And Lan/Wan Management/Manager

Network Management