John Hill Email & Phone Number

Lowell, Ma, Us

Lowell, Massachusetts, United States

Member of Global Support Team providing IT Solutions for Engineering, Quality Assurance and Production Teams in a fast moving Research and Development Environment• Jira Cloud implementation and support• Responsible for Engineering Software Licensing and Renewal• Deliver training classes for 300+ employees on using Microsoft Teams and Microsoft Surface Hub• Implementation and support for EMC Isilon data storage solution• Run IT Project meetings and gain buy in from Engineering teams to move to completion• Provide training and mentor new team members ensuring they provide a high level of customer service

Manchester Nh

Member of Enterprise Priority Support Team providing expertise and e-support for Autodesk Cloud as well as PDM Solutions.• Assigned to Enterprise Accounts to be point of contact for support issues and implementation expertise• Ran Quarterly Meetings focusing on current issues, proactive activities and product features most important to our EP Customers• Analysis of customer hardware and software environments and advise on best practice for their Vault PDM implementation• Customer Advocate with Product Management and Development Teams• Provide training and mentor new team members, ensuring a high level of product understanding

Manchester Nh

Reporting to senior manager for global team, working on project driven IT solutions for Autodesk locations globally and delivering corporate desktop backup solution to all corporate locations worldwide.• Autodesk Mozy (EMC) Desktop Backup Solution Administrator• Schedule and deliver Mozy Backup solution software upgrades to desktops globally• Troubleshoot Mozy Backup client issues and interface with Mozy corporate support to find solutions, deploy fixes and report defects• Create SCCM software driver packages for corporate desktop deployments• Primary member of Autodesk University desktop IT Team

Manchester Nh

Performed break/fix and various technical tasks dispatched from centralized helpdesk and infrastructure teams for the Manchester, NH site and remote locations. Responsible for monitoring delivery of IT service levels and service availability.• Organized IT Support for offsite sales conference, provided support for 2000 employees• Participated in merger and acquisition activities, provided hands on workstation migration duties• Provided on site support for various infrastructure teams, hardware and software upgrades, network cutovers• Partnered with key business units to increase employee productivity and decrease computer down time