John Hodge Email & Phone Number

Charlotte, North Carolina, United States

Responsible for the development and implementation of Public Cloud Strategies. Co-Led the Cloud Metric program and managed Cloud Governance, Risk, and Compliance. Created and maintained cross-functional relationships with multiple technology leaders and teams to enable the progress of Business Strategies.• Led technology budget review. Eliminated $14MM in old costs. Provided funds for new cloud initiatives.• Corrected budget reporting errors and cost center splits. Improved budget clarification and projection.• Developed 2024 Cloud Roadmap. Coordinated cross-functionally to create and present strategy to the CTO.• Managed CIO level Cloud KPI and KRI metric reporting. Facilitated working group to update and add metrics.• Published Cloud Design Authority Job Aid. Clarified Cloud Architecture implementation process.• Assisted senior leadership in developing a Talent Strategy; enabled multiyear technology project.• Created Jira Dashboard to consolidate, analyze, and track the progress of 22 separate Cloud Projects/Boards.• Added and defined Cloud Meta and Sub-Services to streamline IAM processes.• Managed Cloud Governance, Risk, and Compliance. Reviewed and updated Policies, Standards, and Procedures.• Reviewed enterprise level Cloud Architecture. Ensured reliable, efficient, and secure cloud design integrations.

Charlotte, North Carolina, United States

Led a team of 8 Customer Service Managers and ~200 Customer Service Representatives for the Sam’s Club Portfolio. Responsible for maintaining Service Level Agreements and providing a fast, reliable, and exceptional customer experience. Drove customer service performance, business goals, and new initiatives.• Improved Customer Care Time by 11.3 sec in 4 months saving the cost of ~18 FTEs, $270K, and $801K annually.• Coordinated round table discussions for 45 agents. Enabled candid leadership feedback, and improvements.• Assisted L3 process change. Rewrote Sam’s Club customer service script to accurately reflect reward updates.• Co-led Veterans Network Memorial Day project. Gained 10x improvement from previous year (600+ signups).• Co-led the interviewing and hiring of six veterans for the second class of the Veterans Leadership Program.

Charlotte, North Carolina, United States

Premier talent and staffing solutions for careers in Healthcare, Finance, IT, and Government• Performed daily LinkedIn Recruiter queries. Identified and contacted top talent across the East Coast Region.• Sourced, prescreened, and interviewed candidates for recruiter and account manager open internal positions.• Aligned business strategy and goals with department Lead Managers. Reduced Charlotte office staffing deficit.

Andrews Afb, Maryland, United States

Directly served the President of the United States as an Aircraft Maintenance Expert for Air Force One• Promoted and selected above peers to create and fill first-ever position as the Air Force One Hiring Manager. • Led all staffing operations for the Air Force One organization spanning 428 personnel and nine departments.• Sourced, recruited, and hired 285 aircraft maintenance professionals to support $1.3B in Presidential Aircraft. • Developed staffing analysis reports and briefed the Director on current/projected staffing, gains, and losses.

Andrews Afb, Maryland, United States

Directly served the President of the United States as an Aircraft Maintenance Expert for Air Force One• Promoted and selected to join the Presidential Aircrew to travel on board Air Force One as the Aircraft SME.• Flew over 30 missions worldwide and provided safe and reliable travel for the President of the United States.• Responded to aircraft emergency. Discovered overheating motor; disabled electronics preventing $1.3B loss.• Led Governance, Risk, and Compliance through Air Force Instruction, and FAA mandated Technical Data.• Deployed 14-days as the Maintenance SME. Partnered with Boeing engineers to add $14MM in modifications.• Front line leader. Supervised, trained, mentored, and led 40 employees across two teams and three shifts.

Andrews Afb, Maryland, United States

Directly served the President of the United States as an Aircraft Maintenance Expert for Air Force One• Led 5-member team and managed the 4K square foot interior of Air Force One to a “white glove” standard.• Coordinated $2MM communications modification project with Boeing, Government, and DoD contractors.

Whiteman Afb, Missouri, United States

Lead Aircraft Maintenance Expert on the B-2 Spirit – A $2.2B Stealth Aircraft with Nuclear weapon capability• Lead Aircraft Maintenance Expert for three Stealth Bombers and maintenance crews to include 15 employees. • Responsible for the reporting and compliance of ongoing maintenance activities across entire 20 aircraft fleet.