John Hrindo Email & Phone Number

United States

Own post-sales relationships with a customer-centric approach for 35 strategic accounts advocating for their success and needs internally while driving expansion revenue.Establish strong relationships with customer executives and key stakeholders to serve as strategic partner, understanding challenges and advising on best practices.Influence expansion opportunities across multiple accounts generating more than $2MM Annual Recurring Revenue within my first six months.Work collaboratively with internal services teams and customers to establish critical goals, develop success plans and define success criteria.Manage executive level escalations with at-risk customers, identifying and documenting issues, implementing get well plans to protect renewal revenue and improve customer sentiment.Identify and promote product adoption to influence perceived value of customer’s investment. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of products and services.Ongoing tailored customer engagements with executive stakeholders including but not limited to weekly meetings, health checks, executive business reviews, QBRs and roadmap reviews. Proactively engage with customers using our customer success platform and health indicators to identify and remove blockers to success and retention.

Tacoma, Washington, United States

Serves as the post-sales primary point of contact for thirty five enterprise and major accounts across two geographies, including Fortune 10 organizations in Energy, Software, Aerospace, Education, and Transportation industries.Leads effort to operationalize Value Realization methodology for Customer Success team.Collaborates with senior leadership on enablement and planning to ensure field readiness and strategy compliance.Works cross-functionally with Product Security, Professional Services, and Technical Subject Matter Experts to develop Value Playbooks and Value Engagement presentations.Improves adoption levels of SaaS solutions by relating product outcomes to larger business initiatives and goals.Creates actionable strategic plans relating adoption of SaaS solutions to successful outcomes of business initiatives.Collaborates cross-functionally and influences key stakeholders on planning initiatives for customers.Leverages working knowledge of DNS, DHCP, and IPAM network and cybersecurity solutions.Onboards customers to new SaaS solutions ensuring product activation and adoption.Delivers value and drives customer satisfaction, improving adoption and renewal of purchased SaaS solutions.Conducts Business Reviews to provide measurable areas of improvement and best practices to achieve successful outcomes of business initiatives throughout the customer lifecycle.Drives innovation by facilitating product feedback and advocating for customers with Product Management.Identifies and executes on expansion opportunities within existing customer base.

Tacoma, Washington, United States

Provide a fun, safe, and inclusive atmosphere for all athletes pursuing self-improvement.Maintain relationships with members through goal setting sessions to best serve their needs.Collaborate with athletes on goal setting and creating individualized lifestyle plans.Encourage athletes to set goals and lead a purpose driven lifestyle in and out of class.

Burlington, Vermont Area

Gather input from clients to coordinate and deliver custom advertising campaigns for use on multiple platforms including video, social, and website advertising.Utilize CRM to assign and manage tasks across multiple teams and stakeholders to develop and execute campaigns for clients on tight deadlines.Collaborate with sales team members to successfully launch multiple services.Interpret data from multiple platforms to analyze performance and drive strategy adjustments.Manage and maintain working relationships with assigned client portfolio from small independent franchises to large enterprise groups.Coordinate and facilitate monthly meetings with clients and internal team members to provide strategic advice and assist clients on achieving their goals.Work with senior leadership team to identify process inefficiencies and opportunities for service improvement.Work across multiple teams to create internal & external documentation for onboarding and best practices for multiple services offered by managed services department.

Burlington, Vermont Area

Burlington, Vermont Area

Providing excellent service by managing time effectively while interacting with guests. Guiding guests through their experience by providing knowledge and suggestions on all of our offerings. Memorizing cocktail recipes for quick expedition to all servers and bar guests. Training new employees to adapt to a high volume environment while managing stress and prioritizing. Problem solving under pressure to ensure a positive guest experience and exceeding expectations. Reviewing end of shift cash out for all servers, depositing cash payments and gratuity to bank.

Supported a variety of productions across multiple industries such as brand identity,automotive, food/beverage, product, & social/environmental justiceWorked closely with global brands to craft visual narratives that entice their fans toshare their story across numerous social and broadcast distribution platforms.Exhibited mastery of creative software applications like Premiere Pro, After Effects, Illustrator,and Photoshop.

Burlington, Vermont Area

www.rightsidproductions.com

Burlington, Vermont Area

Burlington, Vermont Area

Burlington, Vt

Creation of both consumer and merchant targeted marketing products living in a streaming media space.

Burlington, Vermont Area

LEAD Peer Adviser for the Common Grounds track. Responsibilities involved helping first year students complete their LEAD requirements for the year and working events like Common Ground open discussions and the Game of Life financial simulations. Most importantly, being an active student role model and friendly face on campus.

Flemington, Nj

Logo Design and Branding for schools, sports teams, and organizations all over the tri-state area.

Lebanon, Nj

My family's restaurant. Started out peeling potatoes in the back with my cousin when I was eight and ended up as the Wait Staff Manager by the time I graduated high school.

Master Of Business Administration - Mba, Advanced Management

Bachelor Of Science (B.S.), Broadcasting And Streaming Media

Activities and Societies: LEAD Peer Advisor, Champlain Street League, Champlain Ski and Ride

Multi-Media Design

Studies included: Graphic Design, Web Design, Print Layout and Design, Screen Printing, Logo Design and more.

Education record