John Ian Medilo Email & Phone Number

Richmond, Bc, Ca

Canada

565 Great Northern Way, Vancouver, Bc V5T 0H8

As a Senior Operations Engineer, I played a key role in automating and optimizing cloud infrastructure to support various B2B Samsung Knox services. My focus was on implementing DevOps practices to automate infrastructure-as-code, manage CI/CD pipelines, and ensure adherence to security best practices across environments.I was responsible for continuous infrastructure improvement, including security patching, upgrades, and the optimization of VPC and subnet configurations. By using a… Show more As a Senior Operations Engineer, I played a key role in automating and optimizing cloud infrastructure to support various B2B Samsung Knox services. My focus was on implementing DevOps practices to automate infrastructure-as-code, manage CI/CD pipelines, and ensure adherence to security best practices across environments.I was responsible for continuous infrastructure improvement, including security patching, upgrades, and the optimization of VPC and subnet configurations. By using a custom one-liner script, I was able to parse the current setup, generate an inventory, and identify opportunities to standardize configurations, enhance security, and improve cost efficiency. Key areas of improvement included refining security groups, networking configurations, firewall rules, VPN setups, use of the latest OS, Kubernetes cluster. I focused on continuous improvement by organizing tasks into epic tickets and methodically resolving each item one by one, ensuring that each issue was addressed thoroughly and efficiently. Responsible for ensuring the effective maintenance and regular updates to global firewall configurations to ensure operational stability and security.CI/CD Migration & Optimization, Infrastructure Automation, Network Optimization, Documentation & Best Practices, Terraform Modules, Monitoring & Infrastructure Health Optimization, Database Security (PII and DB with no personal information), Root Cause Analysis (RCA) & Error Review Board ContributionsDevOps Tools: Jenkins, CircleCI, GitHub Actions (GHA), Helm, Secret Manager, Ansible, Packer, Docker, Kubernetes, EKS, ECR, ArgoCD, Terraform, Vault, Keycloak, SSO, SSL, AWS Cost Explorer, Athena, EC2, S3, KMS, DynamoDB, ActiveMQ, Redis, ElasticCache, MongoDB (OpsManager), MariaDB, MySQL, CloudWatch, Datadog, Nagios, PagerDuty, Splunk, JFrog, Confluence, Jira, Wiki, Nginx, DNS, JAVA, WinServer, Linux.Filebeat, Kibana, CloudWatch, Datadog, Splunk.Shell (Bash), Python, Visual Studio Code. Show less

Mckinley Taguig

● Samsung Knox B2B Project Lead for SRPH ● Site Reliability Engineering II Group Lead for SRPH Services such as KnoxB2B, PenUp, Open Calendar, Samsung DevPortal, Smartthings DevPortal, Samsung IOT (Internet of Things), Samsung Pay, and Samsung Pass ● Provide custom solutions for systems monitoring, deployments, continuous integration, etc. ● Provide SRE best practice implementation for monitoring, logging standardization, security compliance, disaster recovery planning, CICD, infra as code… Show more ● Samsung Knox B2B Project Lead for SRPH ● Site Reliability Engineering II Group Lead for SRPH Services such as KnoxB2B, PenUp, Open Calendar, Samsung DevPortal, Smartthings DevPortal, Samsung IOT (Internet of Things), Samsung Pay, and Samsung Pass ● Provide custom solutions for systems monitoring, deployments, continuous integration, etc. ● Provide SRE best practice implementation for monitoring, logging standardization, security compliance, disaster recovery planning, CICD, infra as code, and etc.I had the been the project owner of the Knox Licensing infrastructure for B2B Knox, as well as the Defense Information System Agency (DISA) OnPremise licensing infrastructure running on linux. As well as owner and maintainer of Non-production OnPremise setup of B2B Knox licensing running on Windows Server.● Hire and manage highly skilled researchers and engineers, providing mentorship, guidance and career development to members of the team. ● Plan projects and resource per team charter. ● Drive technical development and project management of innovative products. ● Identify specific opportunities for different tech solutions. ● Build cross-functional relationships with Engineering, Product Planning to shape long-term product roadmap.● Led 50+ DevOps/DBA/T1 Engr on expert group initiatives, resulting in many Proof-of-Concept efforts in monitoring, device farm, API's SLI/SLO dashboard, DB migration tools.Build and Release: Jenkins, CircleCI, GHAContainerization: Docker, Kubernetes (EKS, ECR), ArgoCDInfrastructure as Code: Terraform, VAULT, Keycloak, SSO, Github.Cloud: Azure, GCP, AWS (Lambda/Function, Route53, ALB/NLB/LB, SG, EFS, Cloudfront, ssm, WAF, Inspector, secret manager, SSL, AWS cost explore, Athena, EC2/Compute, s3/storage, KMS)Database: DynmonDB, ActiveMQ, Redis, ElasticCache,, mariadb, SQLMonitoring: Cloudwatch, Datadog, Nagios, PagerdutyLogging: filebeat, Kibana, ElasticCache, AthenaProgramming: Terraform, Shell (bash), Python, VisualCode Show less

- Automate the deployment, configuration, and management of servers under cloud infrastructure in AWS.- Key person in resolving production related issues and ensuring able to indentify and remediate the root cause of the problem.- Strong exposure with cloud monitoring technologies such as cloudwatch, and mrtg.- Understanding of docker containers, github, support microservices architecture, deployhq, and jenkins.- Knowledge of MYSQL, MSSQL and non-relational (No SQL)… Show more - Automate the deployment, configuration, and management of servers under cloud infrastructure in AWS.- Key person in resolving production related issues and ensuring able to indentify and remediate the root cause of the problem.- Strong exposure with cloud monitoring technologies such as cloudwatch, and mrtg.- Understanding of docker containers, github, support microservices architecture, deployhq, and jenkins.- Knowledge of MYSQL, MSSQL and non-relational (No SQL) database- Knowledge and experience in implementing push-button deployment and autoscaling with zero downtime.- Setup and configured office network with mesh configuration (ubiquity) Show less

Unit 14D, 14Th Floor, Marco Polo Business Office Saphhire Road, Ortigas, Pasig

Skilled IT professional with experience in planning, designing, and maintaining robust infrastructure for the Department of Education (DepED) Unified Information System (UIS) under the Basic Education Sector Transformation (BEST) Program. Responsible for ensuring the stable operation of DepED’s ICT infrastructure, including server and storage management, disaster recovery, high availability, and infrastructure optimization.Key responsibilities include developing and executing strategies for… Show more Skilled IT professional with experience in planning, designing, and maintaining robust infrastructure for the Department of Education (DepED) Unified Information System (UIS) under the Basic Education Sector Transformation (BEST) Program. Responsible for ensuring the stable operation of DepED’s ICT infrastructure, including server and storage management, disaster recovery, high availability, and infrastructure optimization.Key responsibilities include developing and executing strategies for server infrastructure, storage solutions, and backup & restore processes. Manage critical infrastructure services such as disaster recovery planning, data center operations, and network security. Implement and optimize high-availability systems using clustering technologies and configure RAID, GlusterFS, and NetApp storage systems.Experienced with a wide range of technologies, including: AWS, DigitalOcean, Rackspace, Cisco UCS, BGP peering, VPNs, PPTP, DNS, SMTP, Ubiquity, network cabling, VMware 5.x/6.x, RHEL 6.x/7.x, Nginx, PHP-FPM, Redis, MySQL, Cyberoam/SonicWall firewalls, SSL (Comodo), network security protocols,Nagios, UptimeRobot, MRTG, Cacti for server, network, and application, monitoring NetApp, GlusterFS, RAID configurations, SharePoint, Power BI, Tableau, Jasper, OpenData, CICD Github Action.Genset, AccessPoint, PDU, ACWebsites: www.deped.gov.ph, lis.deped.gov.ph, uis.deped.gov.ph, and beis.deped.gov.phManaged, set up, and configured critical infrastructure across two data centers located in Cebu and Quezon City. Proficient in the setup, maintenance, and monitoring of all data center hardware infrastructure, including blade servers, gensets, APUs, wireless links, and wireless access points (Rukus). Manage CI/CD pipeline deployments, OS, and application updates for seamless integration and efficient operations. Ensure continuous uptime and optimal performance for both physical and cloud-based systems supporting DepED’s educational initiatives. Show less

Alabang

Roles and Responsibilities:1. Network Infrastructure Management:Oversee network design and revamp for security compliance, optimization, and clean-up, including network cabling and Cisco switch configuration.Perform firewall configuration clean-up and optimize network security protocols.Manage DNS and SSO (Windows Server) configurations to ensure secure and efficient user authentication.2. Onpremise Data Center, Cloud Infrastructure & Server… Show more Roles and Responsibilities:1. Network Infrastructure Management:Oversee network design and revamp for security compliance, optimization, and clean-up, including network cabling and Cisco switch configuration.Perform firewall configuration clean-up and optimize network security protocols.Manage DNS and SSO (Windows Server) configurations to ensure secure and efficient user authentication.2. Onpremise Data Center, Cloud Infrastructure & Server Provisioning:Provision and manage cloud servers (AWS) for both development and production environments, ensuring scalability and cost-effectiveness.Optimize and monitor cloud infrastructure to meet performance and security standards.3. AWS Dev Support:Provide ongoing development support for infrastructure resources hosted on AWS, ensuring smooth operation and resolving technical issues.4. Google Workspace Administration:Administer Google Workspace (formerly G Suite), including user management, email configuration, and access control.-Ensure the proper functioning and security of Google services for the organization.5. Employee Onboarding/Offboarding:Manage SSO accounts for employees, handling onboarding and offboarding processes efficiently.Maintain and update the employee onboarding/offboarding checklist, ensuring timely provisioning and de-provisioning of accounts and access.Key Achievements:Improved network security and performance by optimizing network topology and implementing best practices for firewall and DNS configuration.Streamlined cloud infrastructure provisioning, enhancing scalability and reducing costs for both production and non-production environments.Ensured seamless user experience and security through efficient SSO management and Google Workspace administration. Show less

5Th Floor Multinational Bancorporation Bldg. 6805 Ayala Avenue, Makati City

Production Support Engineer, primary responsibility was to provide application support for the entire range of NYSE Technologies products. This included the full­ range of market data feed handlers, the NYSE mid-tier product range (Mamacache, Superbook, Supertrade) and NYSE ­MAMA and OPENMAMA APIs. Trading application with high performance scalable and clustered server for ultra low latency FIX protocol for HFT (High Frequency Trading).• Responded to every incident in both internal and… Show more Production Support Engineer, primary responsibility was to provide application support for the entire range of NYSE Technologies products. This included the full­ range of market data feed handlers, the NYSE mid-tier product range (Mamacache, Superbook, Supertrade) and NYSE ­MAMA and OPENMAMA APIs. Trading application with high performance scalable and clustered server for ultra low latency FIX protocol for HFT (High Frequency Trading).• Responded to every incident in both internal and external issues within agreed SLA, and provide resolution to ensure business continuity and customer satisfaction.• Extensive experience in managing production outages and perform root cause analysis in coordination with various groups, including server dev, netops, vendors and customers.• Contributed enhancement in daily health checks automation for superfeed and mamacache applications and multicast network connections thru continues script writing and enhancement on those scripts that are already available.• Reduced false alerts in our monitoring tools such as nagios and geneos (ITRS) thru comprehensive investigations of each active time, alerts, binary code and monitoring algorithm.• Participated with several communication both internal and external thru dialing conference bridge to ensure every schedule and unscheduled activity are supported and has a successful application checkout.• Performed Production/UAT software roll-outs, after development team released a fixed and/or enhanced binary and ensured its functionality are running as expected.• Hands on expertise with customer communications efforts to ensure all issues/inquiries are addressed from my end, and resulted in customer satisfaction.• Analyzed deployed binary issues thru backtrace investigation, misconfiguration, error logs tracing, capacity review, CPU/memory server tuning and escalate to the development team with assessment, and resulted to fast identifying the root cause evaluation. Show less

17/F Ascendas Accralaw Tower, 30Th St. Cor. 2Nd Ave, Crescent Park, Taguig City

• Completed staging deployment and management presentation for my project recommendation for a new ticketing tool that will improve tracking production issues, deployment schedule, and communication between internal groups like requisitioner (account manager), server dev, deployment team, network and QA in one consolidated ticketing tracking tool.• Created search engine script in linux environment connected to production SQL server that helped identifying customer server hosts… Show more • Completed staging deployment and management presentation for my project recommendation for a new ticketing tool that will improve tracking production issues, deployment schedule, and communication between internal groups like requisitioner (account manager), server dev, deployment team, network and QA in one consolidated ticketing tracking tool.• Created search engine script in linux environment connected to production SQL server that helped identifying customer server hosts, network/router/IP assignment, active processes and other important details that helped junior and senior administrator to easily access the multiple customer sites/servers/equipments that has a realtime update from several changed and used in troubleshooting and production deployment.• Responded to every incident in both internal and external issues within agreed SLA, and provide resolution to ensure business continuity and customer satisfaction.• Managed production outages and perform root cause analysis in coordination with various groups, including server dev, netops, and QA.• Reduced false alerts in our monitoring tools such as Nagios thru comprehensive investigations of each active time, alerts, binary code and monitoring algorithm before raising the change to the key person. • Participated with several internal communication thru dialing conference bridge to ensure every schedule and unscheduled activity are supported and has a successful application checkout.• Performed Production/UAT software roll-outs, after a development team released a fixed and/or enhanced binary and/or database information changes and ensured its functionality are running as expected with “NO” downtime in the service before and after the activity.• Analyzed deployed binary issues thru backtrace investigation, misconfiguration, error logs tracing, capacity review, CPU/memory server tuning, then escalates to the development team with assessment, and resulted to fast identifying the root cause evaluation. Show less

12/F Valero Telepark, 111 Valero St., Salcedo Village Makati City, Metro Manila

TASK• Maintenance and administration of Globe Data Center (GDC) managed servers such as installation, upgrade, monitoring and troubleshooting. This is very critical since these deals with the service being provided to customers such as email, DNS, Storage and Virtualization infrastructure. • Installation and configuration of servers (hardware and software) for internal and external clients (Provisioning). This is critical to provision the required hardware, OS and configuration setup… Show more TASK• Maintenance and administration of Globe Data Center (GDC) managed servers such as installation, upgrade, monitoring and troubleshooting. This is very critical since these deals with the service being provided to customers such as email, DNS, Storage and Virtualization infrastructure. • Installation and configuration of servers (hardware and software) for internal and external clients (Provisioning). This is critical to provision the required hardware, OS and configuration setup and to achieve the RFS date for the customer.• Design an implementation plan for automation and ensure that the plan meets GDC short-range and long-range goals and objectives. Developed the procedures to automate operations in the areas identified, following the plan for the design phase. This is critical to accurately provision the needed automation requirements of MK2 Data Center. • Develops and maintain program availability, documentation for GDC and systems automation development initiatives. This is critical to document, create PPMs and users manual.• Establish automated method to gather data required to produce and publish the automation plan • Perform Tier 1 or 2 server troubleshooting and problem isolation (Email, Web, DNS, and Storage). This is critical to provide timely support needed in order to resolve customer inquiry on time.• Informs and communicate needed improvements for systems and network processes. This is critical to provide inputs for the enhancement of GDC operation. Show less

Makati, National Capital Region, Philippines

Network Operation Center Engineer that maintains all projects and B2B customer servers. This includes setup and installations of physical blade Server, vmware, databases, monitoring tools and Google Cache Farm

Makati, National Capital Region, Philippines

Developed internal sites used for B2B customer access Pass to all sites of our datacenterproject developed: https://202.95.227.69/AID/ (Online Access Pass Request and Approval Automation);http://202.95.227.68:9100/RAP2/ (customized portal for Globe Data Center);http://globe.speedtest.net/ - automation that put globe high ranking to speedtest.net;

7Th Floor 6799 Ayala Avenue Makati City, Metro Manila

Smart Communications is the Philippines' leading wireless services provider.Smartbro Fast, reliable & affordable internet & broadband services.People Serve Cooperative - Human Resources Management / Consulting CompanyProserve Multi Resources Specialists, Inc. – Contacting Services Organization• Performed call out to SmartBro subscriber for assessment and troubleshooting of subscriber internet connection, SMS frontend tools of administrators and clients email… Show more Smart Communications is the Philippines' leading wireless services provider.Smartbro Fast, reliable & affordable internet & broadband services.People Serve Cooperative - Human Resources Management / Consulting CompanyProserve Multi Resources Specialists, Inc. – Contacting Services Organization• Performed call out to SmartBro subscriber for assessment and troubleshooting of subscriber internet connection, SMS frontend tools of administrators and clients email configurations.• Performed call out and log customer calls into the internal database. Help research customer concerns for first time resolution.• Dial-out and help customer concerns to resolution customer service event Customer relations follow-up. • Update skills through training.• Process, escalate and coordinate technical concerns with the right department to assist subscriber complain.• Assigned as email pointer, who received/answered emails from VIP, Wireless Centers, Smart employee nationwide. • Assigned as TL Reliever and Officer-In-Charge to assigned/endorse service request to co-agents. Also responsible for monitoring of service request on the system. Make sure that no open or unprocess service request within previous dates. Manage agents on board. Replied emails careof department team leader.• Accept endorsement from supervisors to process technical complaints from client.• Assigned as Call-in person to received calls from wireless center and other smart employee nationwide for follow-up complains and received escalated complains on our department, ussualy create service request for the particular client, then assigned to co-agents to process the service request.• Under minimal supervision, provide remote (telephone) support and resolution of computer software and relevant department supported application problems through telephone diagnosis and direction. Research and resolve procedural service reports.• Support SmartBro, PlugIT, Infoboard SMS, Netcast SMS. Show less

Head Office, Brgy. Callios, Sta. Cruz, Laguna 4009

• Overall in-charge on creating new application/programs that will help daily transaction on Accounting Department, Loan Department and Cashier.• In charge in all IT procedures and policies and assist all branches in Developing IT process and procedures.• Maintain Bank user accounts for Microbanking System, Western Union Money Transfer, Bank emails accounts (RBAP, PETNET), AMLC.• Responsible for Computer Maintenance including Hardware and Software application for all branches.•… Show more • Overall in-charge on creating new application/programs that will help daily transaction on Accounting Department, Loan Department and Cashier.• In charge in all IT procedures and policies and assist all branches in Developing IT process and procedures.• Maintain Bank user accounts for Microbanking System, Western Union Money Transfer, Bank emails accounts (RBAP, PETNET), AMLC.• Responsible for Computer Maintenance including Hardware and Software application for all branches.• Responsible of maintaining the correct algorithm for cash position and other reporting system.• Responsible in generating Macros for Excel for President and General Manager Bank Management Tool.• Perform regular tellering functions, Western Union.• Conduct deposit generation activities (Traveling Teller).• Responsible in balancing outstanding loans thru PC at the end of the month and reconcile with the GL of the Accountant.• Responsible in preparing all consolidated banks reports together with our bank accountant.• Responsible of submitting electronically all the requirements reports of BSP including AMLC reporting system and General Ledger mapped and revised CSOC/CSIE Main Report and schedules.• Balancing savings collection for the day incase the savings bookkeeper is unavailable.• Other duties directed by the President and General Manager.---------------------------------------------------------------------------------------------------------PROJECT: Microfinance Assessment Reporting SystemA reporting system that will generate assessment for daily collection, late payments, accounts collector of microfinance project of the bank. The frontend of the system is Visual Basic and backend is MSAccess. The program is merge to the Microbanking system design for rural banks to get all necessary information of borrower. Show less

Content Science Inc. Csi Building, Calmelray Park Ii (+8 Months) Spi Technol

Rizal Ave. (Colago), San Pablo City, Laguna

Master In Information Technology, It

Activities and Societies: • Member, Adamson University Alumni Association. • Member, Adamson University Graduate School Student.

Bs Computer Science, Information Technology