• Managed restaurant operations such as customer & vendor relations and inventory control. • Deeply involved in local store day to day promotions, marketing, catering & social media.• Responsible for hiring, training & termination all new employees • Worked side by side with GM, AGM & KM to ensure proper ordering, invoicing and inventory practices.• Proficient in all FOH and BOH operations, excelling in training and cost management techniques• Consistently met and maintained labor and food cost percentage goals• Financial forecasting & Declining Budget • Developed promotions to drive sales, including employee contests, and seasonal incentives.• Organize, write, photograph & post daily engaging content for our growing Facebook fanbase.

• Responsible for leading, directing and monitoring BOH & FOH staff for a restaurant with annual sales of 4 million.• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.• Created, implemented, launched and became the community manager for Joe Sensers social media plan on various platforms.• Organize, write and post daily engaging content for more than 2,000 Facebook fans and 1400 Twitter followers• Worked hands on with WebleaseUSA to create sensers.com from concept to working website.• Provided positive and enthusiastic work environment.

On-Location Sales / Service Tech independently drove a daily route generating sales, cleaning carpet & upholstery, selling HVAC cleaning along with tile and grout maintance.• Clean, deodorize, and protected carpet and upholstery• Received IICRC certification for carpet & upholstery cleaning.• Negotiated additional products and services for added sales.• Managed, distributed & maintained our chemical inventory to achieve quarterly goals.

Special Events Producer / Project Manager / Photographer / Satellite Coordinator for a video news gathering organization that covered breaking news for affiliates and offered a video swap service among its members• Coordinated satellite and fiber uplinks and downlinks, and served as a liaison between regional field managers and corporate headquarters.• Assisted co-workers with keeping track of incoming news feeds from all over the nation.• Oversaw numerous breaking and planned events; researched stories; and coerced member stations to actively participate in the co-op.• Shot and edited national news on location and executed live shots for affiliate stations, and the All News Channel.• Executed 160 live shots over a three-day period to a worldwide audience during Hurricane Georges from Biloxi in 174 MPH winds.• Coordinating major news events such as the 2000 RNC and DNC conventions, the Oklahoma City Bombing Trials, the execution of Karla Fae Tucker, various hurricanes, shuttle landings / launches and the 1996 Summer Olympics.