John Phillips Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Lead the regions business and employees aligning with the national business strategy. Managing the provision of service and support activities ensuring client satisfaction, service levels, performance targets and financial objectives are met, while an optimal allocation of resources to workload and a high level of team morale is maintained. This includes.

Perth, Western Australia, Australia

Leadership of the CorpCloud managed services (MSP) support and projects teams. This department comprises three support teams and a technical projects team, totalling just under 30 people with four team leads.The practice supports diverse clients, ranging from small businesses through to larger enterprises with highly varied needs and levels of complexity.

Western Australia, Australia

Initially responsible for the product support and technical services teams comprising five direct reports and six indirect reports across Perth, Adelaide and Canada. These teams deliver a service desk function supporting INX clients in their use of software products, manage hosting infrastructure and carry out technical deployment of the INX.

Perth

Responsible for leading the INX professional services consulting team to deliver services on all INX implementations and additional services. The primary focus of this role was management of a team of ten direct reports to deliver implementation and consulting services projects for diverse Australian and international clients within scope, schedule, budget.

Perth

Development and management of a team of three technical consultants to deliver custom reporting and integration services for INX clients. Additionally, drive the development and deployment of INX +BI analytics and dashboard product.

Perth, Australia

Work with a diverse range of clients to implement INX solutions including facilitating requirements gathering workshops, configuration of the system, delivery of training and consulting services.Additionally, I developed and documented internal processes and procedures resulting in consistent delivery of work and significant time savings.

Gladstone, QLD

Scope, design and implement enhancements to the Cintellate platform at Gladstone Ports Corporation including:Requirements gathering and analysis.Implement processes, procedures and environments in line with existing information systems policy to enable effective management of the platform.Co-ordinate and execute all aspects of design, implementation.

Perth, Western Australia

Contract technical writing role developing end user documentation for the Curtin University Business Intelligence project.Key Responsibilities:Analyse Business Intelligence system end user documentation, identifying gaps and opportunities for improvementDevelop and update BI system end user documentation for a wide range of technical and non-technical.

Perth, Australia

Responsibilities:Deliver Group and one-to-one training on the Cintellate Environment, Health and Safety management productUndertake training needs assessments, recommending the most appropriate training for clientsConduct training sales and prepared quotesMaintain training documents and materials including manuals, participant materials and sales support.

Responsibilities:Deliver vocational training programs to Advanced Diploma level in IT, management, marketing and interpersonal communicationsDevelop classroom materials including lesson plans, presentations, assessment tools and activitiesKey Achievements:Consistently received positive feedback from students and campus staffStudents achieved high pass.

Nexus Human Services is a not for profit disability employment services provider.Responsibilities:Attend regular board meetingsProvide strategic input into the management and direction of the businessInterpret financial and other reports to ensure compliance with a range a regulatory requirementsKey Achievements:Provided strategic oversight of the.

Bega, NSW

Responsibilities:Develop and deliver group and one-to-one training in IT and customer service skillsConduct training sales activitiesCarry out training needs analysisProduction of training materialsKey Achievements:Achieved consistently positive feedback from training participantsSuccessfully designed and delivered customer service training for a large.

Responsibilities:Development and delivery of small group training in IT, business administration and training and assessment.Assessment of workplace trainees completing certificates one, two and three in IT and business administrationProvide mentoring for internal IT staffKey Achievements:Achieved consistently positive feedback from trainees and training.

Responsibilities:Manage and operate a small IT services business Develop and implement strategic plans around all aspects of the businessCarry out financial planning and monitoringUndertake marketing and business development activities to build a client base centred on recurring contract revenueManage a small team of staffKey Achievements:Achieved annual.

In this role I provided third level desktop support to a network of over 10,000 computers.

Repackage application installations for silent installation via Microsoft SMS

Provide on-site and remote server, network and desktop support.

Server, desktop and network support for a small Windows based network.

Cert Iv, Small Business Management

Cert Iv, Training And Assessment