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@carnegielearning.com
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1 phone found area 888
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John Franco is listed as Director Customer Support at Carnegie Learning, a company with 248 employees, based in Pittsburgh, Pennsylvania, United States. AeroLeads shows a work email signal at carnegielearning.com, phone signal with area code 888, and a matched LinkedIn profile for John Franco.
John Franco previously worked as Customer Engagement Manager at Componentone and Help Desk Supervisor at University Of Pittsburgh. John Franco holds Mba from University Of Pittsburgh - Joseph M. Katz Graduate School Of Business.
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AeroLeads found 1 current-domain work email signal for John Franco. Compare company email patterns before reaching out.
Customer-focused support manager, experienced in working in corporate, educational, global and small business environments. Highly effective at team-building and recruiting. Experienced in managing multi-national teams and handling very diverse tasks. Well-organized and experienced in creating and documenting policies and procedures. Strong communication skills with a background in training and mentoring, with significant project management experience.Specialties: -Support center transitions-Customer focused support and engagement-Project management-Recruiting and employee development-Building strategic relationships-Policies and procedures-Support center metrics
Listed skills include Project Management, Software Documentation, Leadership, Management, and 24 others.
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Greater Pittsburgh Area
Manage a national team providing technical and customer support for educational software for middle and high school students. Responsible for managing all aspects of customer support, including customer relationships and outreach projects, resource planning, recruiting and employee development, and knowledge management
Greater Pittsburgh Area
Manage one local team and two offshore teams responsible for support and testing of tools for.NET and JavaScript software developers. Responsible for managing the customer support lifecycle, recruiting and training new engineers, and managing product release and testing cycles.-Manage in-house Customer Engagement team of 8 engineers, handling tier-1 and.
Directed a 24x7 call center which supports the 40,000-member University community across a broad scope of technology issues. Coordinated timely escalation of critical problems and escalated incidents with other supervisors and managers; served as a customer advocate for complaints regarding outstanding incidents or CSSD services.Responsible for oversight.
Coordinated day-to-day activities at the Help Desk, including employee supervision, scheduling, and queue management. Served as first point of contact for addressing all high-visibility issues including critical tickets. Screened and interviewed all prospective full-time employees. Chaired the daily division-wide conference call to review all outstanding.
Other employees you can reach at carnegielearning.com. View company contacts for 248 employees →
Mark Prince
Colleague at Carnegie Learning
Lexington, South Carolina, United States, United States
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CA
Casey Andree, M.Ed
Colleague at Carnegie Learning
Denver, Colorado, United States, United States
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BC
Brad Chung
Colleague at Carnegie Learning
New York City Metropolitan Area, United States
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Beth Buck
Colleague at Carnegie Learning
Pittsburgh, Pennsylvania, United States, United States
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MP
Michelle Pollak
Colleague at Carnegie Learning
Carnegie, Pennsylvania, United States, United States
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JT
Jennifer Tubbs
Colleague at Carnegie Learning
Billings, Montana, United States, United States
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KR
Kylie Rega
Colleague at Carnegie Learning
Clairton, Pennsylvania, United States, United States
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TS
Tatum Swann
Colleague at Carnegie Learning
Fort Pierce, Florida, United States, United States
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KS
Katherine Schuette, Mhrm, Mpa
Colleague at Carnegie Learning
El Paso, Texas, United States, United States
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KB
Katie Barsanti
Colleague at Carnegie Learning
Ballwin, Missouri, United States, United States
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Quick answers generated from the profile data available on this page.
John Franco works for Carnegie Learning.
John Franco is listed as Director Customer Support at Carnegie Learning.
AeroLeads has found 1 work email signal at @carnegielearning.com for John Franco at Carnegie Learning.
AeroLeads has found 1 phone signal(s) with area code 888 for John Franco at Carnegie Learning.
John Franco is based in Pittsburgh, Pennsylvania, United States while working with Carnegie Learning.
John Franco has worked for Carnegie Learning, Componentone, and University Of Pittsburgh.
John Franco's colleagues at Carnegie Learning include Mark Prince, Casey Andree, M.Ed, Brad Chung, Beth Buck, and Michelle Pollak.
You can use AeroLeads to view verified contact signals for John Franco at Carnegie Learning, including work email, phone, and LinkedIn data when available.
John Franco holds Mba from University Of Pittsburgh - Joseph M. Katz Graduate School Of Business.
John Franco is listed with skills including Project Management, Software Documentation, Leadership, Management, Team Leadership, Customer Service, Training, and Troubleshooting.
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