John Elkins Email & Phone Number

• Track and analyze daily KPI's across all communication channels and connect with each customer service representative to perform a 1:1 meeting for performance review• Onboard and lead hybrid team of 6-25 representative (onsite & remote) on all data, product, and CRM system procedures.• Strategize how to refine our work flow to decrease issues surrounding customer engagement while increasing traction and improving their overall experience.•Gather monthly product data, consolidate feedback with the Marketing Media Team, and present findings to the Product Development Team for improved product line-up in future seasons.• Collaborate with Operations for order identification and order adjustment for 50-1500+ orders daily, reviewing 4 brands within scope.

• Maintain optimistic outlook and lead by example amongst my peers, setting clear goals for achievement• Assist Accounting with PayPal/payment disputes, account inquiries, and order chargebacks biweekly.• Adjust E-commerce product inventory to improve distribution center order and return stock accuracy• Provide a premium level of service to elevate the customer’s experience

• Create store selling culture that enhances the customer’s experience and achieves the stores sales goals between $10,000-$40,000 daily• Effectively communicate sales goals with sales team of 30 people and efficiently zone teammates for smooth store operations• Perform interviews for new talent and provide training for 10 new hires per quarter on all store procedures• Assist customers with exceptional product knowledge and experience to create an elevated and memorable shopping experience • Drive KPI results and maximize business opportunities while on and off the sales floor to exceed sales plans

• Assist 150 customers daily with locating products and demonstrating product knowledge• Train 3 new hires every other month on the floor, register, and backhouse procedures• Ensure store organization for exceptional presentation to satisfy customer convenience• Team leader for store sales competitions and provide experiential support to coworkers• Attentive to all customer needs to ensure a memorable and informative visit

• Controlled and maintained a smooth operation for business through time management• Scheduled 100 appointments daily via phone and online access for ease of service and convenience• Created a pleasant work atmosphere for customers by creating a comfortable, safe space• Managed money as a cashier for all transactions via card, cash, gift card, or digital pay

Bachelor Of Science - Bs, Cum Laude, Business Administration, Marketing

Associate Of Science - As, Business Administration And Management, General

Activities and Societies: Business Leaders Society

Business Administration And Management, General

High School Diploma