John Lefeber Email & Phone Number

Bedminster Township, NJ, US

Piscataway, New Jersey, United States

• Subject matter expert for SHI International Corp supporting configuration and warehouse projects through the Integration facility. Work closely with the SHI sales, configuration, and warehouse teams as well as various.
• Provide SHI sales teams training and guidance around ICS processes, ensuring they are prepared to successfully communicate with their clients regarding ICS opportunities.
• Act as a presales expert on SHI Integration services and capabilities offered to our customers.
• Create/update training materials for processes surrounding the Integration Facility and deliver customer presentations to potential customers.
• Act as a Point of Contact for new opportunities assisting in scoping and pricing for SHI Integration projects.
• Provide tours of the SHI Integration Facilities.

• Create, manage, and deliver the social media content strategy, in-line with the broader Liquid Loans multi-channel marketing strategy.
• Report on social media campaign performance and community engagement progress, and provide understandable, actionable insights and recommendations to the leadership team that drives growth.
• Develop productive relationships within the community, and identify key influencers that may benefit from mutual partnership and promotion.
• Proactively manage Telegram admin team, main channel, voice chat, Twitter Spaces.
• Successfully launched hosted, and managed the growth of the HEXiCAT Chats Podcast powered by Liquid Loans.

Piscataway, New Jersey

• Subject matter expert for SHI International Corp supporting configuration and warehouse projects through the Integration facility. Worked closely with the SHI sales, configuration, and warehouse teams as well as.
• Provided SHI sales teams training and guidance around ICS processes, ensuring they are prepared to successfully communicate with their clients regarding ICS opportunities.
• Acted as a presales expert on SHI Integration services and capabilities offered to our customers.
• Created/updated training materials for processes surrounding the Integration Facility and delivered customer presentations to potential customers.
• Acted as a Point of Contact for new opportunities assisting in scoping and pricing for SHI Integration projects.
• Provided tours of the SHI Integration Facilities.

Piscataway, New Jersey

• Worked cold leads going door to door to win back/solicit new customers to use Optimum products and services.
• Overcame customer objections at the door leading to rapport and trust building while answering all questions from first knock to install.
• Asked probing questions to assess customer issues and actively listen to determine their needs relative to TV, phone, and internet as well as cross sell additional Optimum services.
• Built specifically tailored packages for every customer sold and got them excited their new services.

Basking Ridge NJ

• Performed a variety of tasks including hardware & software procurement, vendor management, hardware exceptions, inventory management, user account provisioning, and ad hoc team projects as implemented.
• Distributed surveys and tracked results on testing requirements for 3100+ applications company-wide to prepare for Windows 10 implementation project and verified requirements met by deadline.
• Worked with Marketing designing displays and testing computers, monitors, and software for mock Experience stores prior to implementing in retail channels delivering a hands-on customer experience.
• Procured hardware and software licenses for 2000+ wireless employees in Basking Ridge HQ, managed inventory, and worked with vendors to develop standards at optimal cost savings.

Bedminster NJ

• Designed and generated reports using Business Objects, WEBI, and Crystal Reports in response to Automated Customer Service Response (ACSR) tickets to provide management metrics on ticket counts and types of issues.
• Compiled monthly metrics on ITSC data used by management to identify areas to coach and improve.
• Provided ad hoc reporting as requested per management.

Morristown NJ

• Oversaw the daily management of four large, very sensitive National Accounts (Dun & Bradstreet, Cendant, Deloitte & Touche, and Moody’s Corp). Fielded customer calls entailing general account questions, billing issues.
• Provided total customer service including order processing, administrative, and sales support functions while increasing average revenue per user by adding lines of service, features, and selling accessories.
• Handled escalations for inexperienced staff ensuring customer satisfaction and improving development.

Morristown NJ

• Answered 800 line calls assisting customers with: balances, payments, products & services, troubleshooting, adding contacts, passwords, splitting/combining bills, reworks, credits, explanation of charges, and coverage.
• Consistently exceeded quota levels and KPI’s of time management, calls, average time to resolve.
• As member of After Hour’s Tech-Support used knowledge to troubleshoot and solve equipment problems in turn reducing call backs during normal 611 department hours.

Ellicott City, MD

• Assisted center engineers with the drafting and planning of sites used to show the benefits of cluster development.
• Researched, organized, edited, and assisted in the writing of center publications.
• Designed brochures and slides for center workshops using Microsoft Word, PowerPoint, and Harvard Graphics.
• Maintained and organized center library through periodic updates.
• Answered phones and directed calls through to proper channels.
• Was offered employment at the end of the internship while completing final semester courses.

Natural Resource Management, Land And Water Management

Computer Programming, Computer Programming

Programming studies including Cobol, DB2, Visual Basic, C++, & HTML

Education record

Master Of Science In Information Systems (Msis), Management Of Information Systems, 3.75