John Mase Email & Phone Number

Albany, Ny, Us

Albany, Ny, Us

Rensselaer, New York, Us

The Cybersecurity Operations Center Analysts will perform a wide range of technical cybersecurity services with a focus on responding to cyber threats, intrusions, and incidents• These individuals will serve as the first line support for all Cybersecurity event reporting (including cyber threats and vulnerabilities) and provide support emergency Incident Response services• Monitor and provide analysis\trending of security event data from a large number of heterogeneous security devices such as: Security Impact and Event Management (SIEM) systems, Intrusion Detection and Prevention systems, Anti-Malware infrastructure, Secure Configurations, vulnerability scanners, etc…• Recognize potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event information• Escalate intrusions and compromises to NYISO’s network infrastructure, applications and operating systems to the CSIRT as needed• Provide threat and vulnerability analysis as well as security advisory services• Analyze and respond to software and hardware vulnerabilities• Investigate, document and report on information security issues and emerging trends• This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations• Analysts are required to work shift rotations to support around the clock (24x7x365) coverage of the CSOC

Rensselaer, New York, Us

-Provides proactive monitoring of the NYISO information technology and cyber security infrastructure at multiple locations, including hardware, software, networks, applications and services.-Ensures information technology support for power system, markets and business applications services are available meeting business requirements.-Identifies and responds to events, incidents and problems using best practices, guidelines and procedures. -Participates in cyber security event and incident identification, coordination and support of NYISO’s Cyber Security Incident Response Plan and Teams (CSIRP/CSIRT), and assists with cyber security incident management processes and procedures.-Ensures compliance is maintained for NYISO policies and procedures along with Statement on Standards for Attestation Engagements (SSAE) No. 16 and North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) controls.-Provides service support and coordination for IT support Tiers 1-3 and properly logs all support requests, events, incidents, problems, and activities into service management application and NOC log.

Latham, Ny, Us

-Responding to on-site staff, site IT, and field technician phone calls-Review and timely processing of SNMP related trouble tickets-Establishes the nature of outages and single points of failure through ISP and third-party vendor contacts-First point of contact for staff in regards to the scope and ETR (estimated time of restoration)-Acts as the bridge between helpdesk staff and technical support-Basic device troubleshooting (wired and wireless), as well as network issues-Provides excellent communication skills, both externally and internally, to ensure swift issue resolutions-Fully documents troubleshooting steps taken in related tickets, as well as detailed accounts of communications with clients, end users, and third-party vendors.

Latham, Ny, Us

-Answering phone calls from end users experiencing challenges with their Wi-Fi connection; including basic technical problems, account creation assistance and billing questions-Excellent communication and customer service skills to both end users and internal resources -Coordinating with internal and external resources to achieve resolution for each issue.-Troubleshooting basic device issues(wired and wireless)-Understanding of personal device connections to wired and wireless-Complete resolution of customer issues (preventing future calls)-Communicating with end users and your helpdesk team to properly escalate issues that require further technical analysis

Richfield, Us

I design various in-home systems for clients, all while providing client-based service. System types include home wireless networks, 2-Channel audio systems, whole home theater set-ups, and more!

Richfield, Minnesota, Us

Master Of Science In Information Science Engineering, Cybersecurity

Bachelor'S, Informatics - Cybersecurity Concentration

Certificate

Associates (A.S.), General Science