• Provided Technical Sales, RFP, and SOW development for EHR ERP SaaS product development, Infrastructure, and Managed Services. • Managed (Project Manager) Healthcare Clinic assessment, including Security Reviews, HITRUST Readiness assessment, IT Infrastructure assessment, data integration, automation and analytics assessment, Internal IT Resource evaluations, and Vendor Partnership reviews.

Reported to the Practice Director • Led a 65-member team for software cloud projects, enhancing client satisfaction and increasing revenue.• Utilized key metrics (KPIs) to manage resource planning and budget forecasting.• Responsible for delivery oversight for strategic projects with $1.5-$9M scope, resolving escalations, ensuring client success and boosting cross-practice revenue via strong partnerships.• Implemented hiring and retention strategies, boosting team efficiency and morale.• Delivered strategies aligned to the practice vision and performance and monitor adherence to delivery methodologies to exceed client expectations. • Designed software and network solutions meeting client needs, by leveraging trends in customer marketplaces and industries, positioning clients as industry leaders.• Established robust client and vendor relationships, fostering increased revenue and maintaining compliance with professional standards.• Responsible for initiatives that streamlined operations, leading to improved client outcomes and sustained competitive advantage.

• Led $1M - $5M projects, enhancing client systems with AI/ML, security and Infrastructure solutions.• Managed RFPs and SOWs, optimizing resources and budgets for digital transformation projects.• Developed technical documentation, aligning software with client needs.• Guided project teams, ensuring timely completion of software migrations.• Improved security through strategic technology recommendations.• Led cross-functional teams to streamline AI/ML projects, ensuring alignment with client goals and enhancing operational efficiency.• Recommended new technology integrations, boosting client offerings with AR and IoT solutions, enhancing competitive edge.• Facilitated vendor partnerships to optimize resource allocation and project budgets, enhancing project delivery timelines.• Conducted in-depth system audits to identify inefficiencies, implementing process improvements that enhanced operational reliability.• Negotiated with stakeholders to streamline budget allocations, leading to improved project cost-efficiency and successful outcomes.• Proficient in MS Azure Cloud platforms/solutions (IaaS, PaaS, Containers, Microservices, Function, etc.), SaaS product offerings, MS O365 implementations, Azure DevOps, Jira, MS Office, SQL Server, data analytics, security, mobile, and Infrastructure solutions.

In January 2021, Skyline Technologies was acquired by Core BTS, a leading IT consulting firm and managed services provider.• Led a team of 25, enhancing workplace culture and achieving 95% retention.• Aligned business insights with targeted customer solutions, enhancing operational efficiency.• Recruited top talent, boosting team skills and project delivery consistency.• Nurtured professional growth through mentorship, leading to high retention and fostering a culture of innovation and collaboration.• Managed projects up to $2.5M, driving $12M in annual sales with 65% closure rate.• Orchestrated complex projects from inception to completion, consistently surpassing sales targets and enhancing client relationships.• Analyzed market trends to develop strategic plans that optimized resource allocation, resulting in significant cost savings and increased efficiency.• Streamlined cross-functional team workflows, enhancing productivity and delivering projects ahead of schedule with measurable performance improvements.• Managed Customer Support department for 5+ years, to deliver outstanding support service to clients to maintain and extend relationship for future business opportunities. o Established practice level contract structures, pricing strategies and SLAs. o Researched, reviewed, budgeted, and implemented support ticketing, asset tracking, network monitoring and security solutions for clients and internal company support. o Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs. o Created and developed detailed work plans to meet business priorities and deadlines.

• Program/Project Manager, driving out business requirements, managing the technical aspects of the project, providing guidance to the project resources, and managing scope, schedule and budgets for $150,000 to $2.5 mil in project scope.• Managed over 30+ website, custom software, and mobile application projects, meeting project deadlines without sacrificing build quality or workplace safety.• Became a Certified Scrum Master (CSM) in 2009.• Coordinated with cross-functional teams to resolve project issues and mitigate risks.• Proficient in Agile and Waterfall Project management methodologies.• Provided detailed project status updates to stakeholders and executive management.• Maintained open communication by presenting regular updates on project status and budgets to customers, resulting in high client satisfaction and retention.• Recruited and oversaw personnel to achieve performance and quality targets.• Implemented and trained clients on CMS and eCommerce administration and content entry duties within various systems, including, Sitefinity, DotNetNuke, Kentico, Magento, BigCommerce, Shopify, WordPress, and SharePoint. • Managed the Client Support Services team for 5 years, which included software updates/upgrade, enhancements, break/fix troubleshooting and support, and software improvements as part of the Software Development Lifecycle (SDLC).• Proficient in application and database development including MS .NET, Azure Cloud platform, SQL Server, web and website application technology stacks (HTML, JavaScript, CSS. Angular, React.js, etc.).

(ProNet Consulting, LLC was acquired by Skyline Technologies in January 2004)Performed as the Program/Project Manager, driving out business requirements, managing the technical aspects of the project, providing guidance to the creative project resources, and managing project budgets. Managed over 15+ website development projects and 8+ ERP and custom development application projects during this time. Provided clients with software updates/upgrade, enhancements, break/fix troubleshooting and support, and software improvements as part of the Software Development Lifecycle (SDLC).• Planned, designed, and scheduled phases (Program/Project management) for projects for SMB clients.• Developed and implemented project plans and budgets to ensure successful execution of the SDLC.• Identified plans and resources required to meet project goals and objectives.• Monitored project progress, identified risks, and took corrective action as needed.• Met project deadlines without sacrificing build quality or workplace safety.• Provided detailed project status updates to stakeholders and executive management.• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.• Prepared and submitted project invoices for review and approval.• Maintained open communication by presenting regular updates on project status to customers, resulting in high client satisfaction and retention.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.• Application and database development including MS .NET, SQL Server, and web application technology stacks.

(in September 1997, Clifton Gunderson acquired the ERP Software business from Office Technologies)Business consultant specializing in ERP software solutions, ecommerce, back-office development and integrations, accounting, manufacturing, and distribution software solutions.• Worked closely with clients to establish specifications and system designs.• Performed research and analysis to develop new projects, proposals, and system modifications.• Implemented software solutions, wrote code, and tested programs for optimal performance and accuracy.• Modified existing software to correct errors, adapt to new hardware and improve performance utilizing MS development tools and SQL Server.• Stored, retrieved, and manipulated data for close analysis of database performance.• Tested server code to validate code changes.• Performed regression and system-level testing to verify software quality prior to release.• Offered input for complex documents to support client-ready final versions.• Developed diagrams to describe and lay out logical operational steps.• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.• Provided technical support using knowledge of complex technology to solve problems and support clients.

Software Developer utilizing the Microsoft stack to modify, implement, train and provide ongoing support for ERP Software solutions for Manufactures throughout the Northeast WI region.

QE&D specialized in software development for the Agriculture industry. I developed and deployed point of sale software for cooperatives and feed mills integrating with back office systems. The system included point of sale transaction processing, inventory control, grain management, herd nutrition management, and back office integration to name a few.