John Kaunda Email and Phone Number
With four years of proven success in customer service, I have developed strong initiative, problem-solving, and analytical skills. My keen attention to detail and dedication to delivering exceptional service consistently enhance customer satisfaction. As an effective communicator and relationship builder, I drive increased customer loyalty and address issues with a thoughtful, analytical approach.Skilled in time management and multitasking, I excel at meeting deadlines and managing competing priorities. I am now seeking opportunities to apply my expertise in customer service, problem-solving, and communication to contribute to a dynamic team and achieve optimal outcomes.
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Quality Assurance And Ivr OfficerTelekom Networks Malawi Limited -
Assistant Quality Assurance & Ivr OfficerTelekom Networks Malawi Limited Nov 2019 - PresentBlantyre, Southern Region, Malawi, MalawiI work as an Assistant Quality Assurance & IVR Officer, using data analysis to find ways to improve services and make operations run smoothly. My responsibilities include collecting and analysing data, ensuring service quality, and creating reports. By doing this, I contribute to our company's goal of providing outstanding customer service.
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Call Centre AgentTelekom Networks Malawi Limited Jun 2018 - Oct 2019Blantyre, Southern Region, Malawi, MalawiDuring my employment as a call centre agent, my main responsibilities included answering incomingcalls professionally and addressing customer inquiries and complaints. I provided first-levelassistance whenever possible and escalated issues to higher levels when necessary.
John Kaunda Education Details
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Malawi School Of GovernmentInformation And Communication Technology -
The University Of Malawi, The PolytechnicInformation Technology - Systems Support
Frequently Asked Questions about John Kaunda
What company does John Kaunda work for?
John Kaunda works for Telekom Networks Malawi Limited
What is John Kaunda's role at the current company?
John Kaunda's current role is Quality Assurance and IVR Officer.
What schools did John Kaunda attend?
John Kaunda attended Malawi School Of Government, The University Of Malawi, The Polytechnic.
Who are John Kaunda's colleagues?
John Kaunda's colleagues are Henrie Tembo, Blessings Siliwonde, Mark Kachepa, Marthayoshi Katangwe, Davie Nthala, Alice Komiha, Danford Kululanga.
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John Kaunda
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