John Kelly Email & Phone Number

Illinois, United States

Illinois, United States

Technical lead on a network refresh project to rip and replace Cisco switches, routers, and access points for several hundred big box retail stores. I acted as a trainer and escalation point for an 8 person team. I also created scripts to validate the work was complete.

Itasca, IL

I transitioned to Atos from OfficeMax in August after Atos was awarded the support contract for the OfficeMax network infrastructure. My team provides 24/7 support and engineering services for all OfficeMax remote locations and the two data centers they rely on. I still retain all the responsibilities of my previous position, but my role has expanded to.

Naperville, IL

• Supported a 950 location retail store network consisting of Cisco 1700 & 1800 series routers, 2900 series switches, and Cisco 1130 access points
• Provided network support for two headquarters and 60 remote locations across various Cisco Nexus 5k, Nexus 7k, 800, 2600, 2800, 2900, 3500, 3700 routing and switching equipment.
• VPN administration of ASA appliances using Cisco Adaptive Security Device Manager
• Maintained VitalSuite and IPMonitor enterprise monitoring solutions

Itasca, IL

As a Lead Analyst, my responsibilities have broadened in scope to include Major Incident Management and Problem Management in addition to my previous responsibilities as a Senior Analyst. My Incident Management tasks focus IT disaster recovery, specifically the swift restoration of service during a critical level outage. After a critical outage a.

Itasca, IL

As a Senior Analyst my primary job responsibilities include escalation management, mentoring, and providing tier 2 support to our team of 40+ Specialists and Analysts. With the rest of my time I assist with training, knowledge documentation creation and review, process improvements, and general day to day operation of the desk. The IT Service Desk supports.

Arlington Heights, IL

• Worked as a member of the State of Georgia team coordinating service orders between vendors, diagnosing repair issues, and fielding customer phone calls. Some of the highlights are:
• Achieved perfect attendance for 2011
• Acted as the dedicated point of contact for a high demand, high volume customer, Medical College of Georgia
• Provisioned telephone features via Centrex Control
• Provided after-hours support for the Waste Management and State of Tennessee accounts dealing… Show more Worked as a member of the State of Georgia team coordinating service orders between vendors, diagnosing repair.
• Provided after-hours support for the Waste Management and State of Tennessee accounts dealing with VoIP and WAN issues Show less

Chicago, IL

• Supported phone and computer systems, maintained internal web resources, and created technical documentation. Supervised general operations for over the weekend as well as contributed to the day to day decision making.
• Assisted in general system administration functions such as PC/laptop troubleshooting, active directory tasks, and data backups
• Provided support for internal Blackberry users in all aspects including initial setup, troubleshooting, and general usage… Show more Supported phone and computer systems, maintained internal web resources, and created.
• Provided support for internal Blackberry users in all aspects including initial setup, troubleshooting, and general usage questions
• Developed basic web tools for inventory requests, site procedures, and random drug testing
• Coordinated teams of 20-30 drivers, customer service representatives, and warehouse workers to meet stringent SLA requirements Show less

Albany, Georgia Area

• Provided comprehensive on site and remote technical support for over 50 local businesses and thousands of residential customers. Diagnosed and repaired a large variety of computer equipment in-store.
• Physical network installation, configuration, and maintenance for small business customers of up to 50 users
• Effectively communicated technical information to non-technical customers
• Developed new business contracts and acted as a single point of contact for all matters from… Show more Provided comprehensive on site and remote technical support for over 50 local businesses and thousands of.
• Developed new business contracts and acted as a single point of contact for all matters from billing, service issues, and consultation
• Played a critical role in building the business from a simple home office into two retail locations by participating in decision making at all levels and providing excellent customer support. Show less