John Kilibarda Email & Phone Number

London, United Kingdom

Operations Manager, for Engineering Operations, part of the Design & Engineering group at the BBC.Engineering Operations provides support for studios and broadcast infrastructure, support for digital production systems and systems management, as well as support for PC and Mac desktops across domestic and international offices.As an Operations Manager I currently have four direct reports (Team Leaders) and a wider team of up to 50 staff. I provide operational leadership to teams of broadcast and/or operational specialists who provide a range of broadcast technology services on a 24/7 basis, principally within London and Salford but also output locations across the globe. This includes responsibility for the efficient performance of people, processes and technology as well as contributing to the strategic development of the business, managing cost centres and having financial responsibility for the teams that I manage.

London, United Kingdom

Team Lead, providing leadership to members of the Client & Application Support (CAS) team within Engineering Operations.CAS predominantly provides support for studios and broadcast infrastructure, digital production systems and PC and Mac desktops across domestic and international offices to over 10 thousand users.As a Team Leader my role was to manage and help develop a team of technical support staff who are responsible for delivering a high quality technology support service on behalf of the BBC. Responsible for the day-to-day prioritisation and direction of the operational workload, ensuring that broadcast equipment and systems meet targets for availability, performance and safety and also there to take the lead role during a major technology incident.

London, United Kingdom

Responsible for assisting in the delivery of projects and services working within multi-disciplinary teams comprised of product managers, developers, technical architects, test engineers, and others as required.Managing issues including potential blockers, dependencies, infrastructure and operational capabilities.Scheduling, tracking and communicating project status and progress to project sponsors and stakeholders as required, and ensure management information, project documentation and governance for the business area is available and up to date.Projects assigned to me:- New Monitoring Wall for London W12The projects I assisted the Project Lead on were:- Exit of London W12- Provision of a Disaster Recovery site in the NorthI also shadowed the Project Lead on the CDN Capacity Expansion Project (Bidi)

London, United Kingdom

Team Leader, providing leadership to members of the 247 Operations team in Future Media who were responsible for the continuity, quality & availability of the BBC’s online services, the BBC’s Homepage, News, Sport & Weather websites including iPlayer & Interactive TV (Red Button) 24x7.Responsibilities; to help priorities, allocate, escalate and efficiently manage any incident through to conclusion. Keeping all stakeholders informed and following any procedures required to document and close, ensuring progress through shift changes and an up to date status on all supported services. Managing a dedicated 247 shift personnel, ensuring that sufficient 1-2-1 and personal development plans including appraisals, training plans and required skill uplifts are identified and carried out for the shift. As well as dealing with daily staffing issues including, approving leave and cover, addressing performance issues quickly and fairly and addressing sickness and lateness.The last 12 months of this role included a substantial amount of Project Management. I was involved in the OTG Salford Relocation Programme, a big project involving the BBC moving it's Online Digital 247 Operations department from London to Salford. My main role was around the recruitment and training process for some 20 new roles. This included several trips up to Salford over a 12 month period where I carried out various assessment days, involving interviewing, carrying out tests and practical assessments so as to find suitable candidates. As these roles were fulfilled, the project required me to work on documentation, starter packs, provide relevant training plans and mentor these individuals, so as to achieve a successful transition into their new role within the set time frame.During this project, my input was given in a number of areas including the delivery for a bespoke 24/7 Monitoring Wall for Broadcast and Online streams. This project was completed ahead of schedule and under budget.

London, United Kingdom

Senior Operations Engineer BBC FM, OTG, 24x7 Operations Team Part of a team providing Operational support for industry leading applications used to produce BBC Online. Ensuring the availability of BBC’s online services. Ensuring all incidents are logged and managed and escalated as appropriate, using ITLI practice and processes. Ensuring efficient diagnosis, prioritisation and resolution of incidents impacting live services. Implementing appropriate contingency procedures in response to planned or unexpected events. Ensure efficient and appropriate communication to key stakeholders through the incident lifecycles. Ensuring continuity of information about incident through shift changes.

London, United Kingdom

Operations Engineer, providing 247 operational support, incident management and stakeholder communication for the systems used to produce and publish content and services for the bbc.co.uk website. Including News, Sport, iPlayer, Mobile and Interactive Television (red button) services. Responsibilities include monitoring various elements of the Infrastructure, including servers, network devices, storage, backup devices and databases as well as the online service applications and content delivery systems. As well as working closely with 3rd Party Operations/Service providers such as Siemens and Red Bee (who manage parts of the BBC’s hardware and distribution infrastructure for interactive services), ensuring the complete end to end service integrity is maintained.

London, United Kingdom

Providing 2nd line support for over 5000 News users globally. As 2nd line support I provide an end to end resolution of problems across a broad range of IT and broadcast related systems. I have also provided on site support for Outside Broadcasts including sporting events such as Wimbledon and The Rally Championships, Party Political Conferences including Conservative, Labour and Liberal. Also to smaller OB’s and Bureaus including The Old Bailey and Paris.

London, United Kingdom

Helpdesk Supervisor. As below and in addition I was responsible for a team of 14-16 members of staff and was in charge of training, interviewing and staffing issues, as well as keeping up to date with new procedures and attending regular meetings with 3rd line suppliers and the Helpdesk. My role was to provide leadership and to help prioritize, allocate, and efficiently manage any incident through to conclusion keeping all stakeholders informed and following any procedures required to document and close.

London, United Kingdom

Providing first line support to over 5,000 users in a live broadcast environment. Support across NT operating system plus several off the shelf and bespoke software packages. Effective and accurate call logging and resolution of user problems or delegation to 2nd/3rd line support using Quetzal database.

Computer Science

Computer Science

Bachelor Of Technology (Btech), Computer Science, Merit