John K. Email & Phone Number

Calgary, Alberta, Canada (Remote)

• Lead the design on Subscriptions Project & Content Catalog
• Own the design process from concept to launch, including user research, ideation, prototyping, user testing, and implementation
• Work closely with the product management and engineering teams to define and refine product features and roadmap.

San Francisco Bay Area (Remote)

• Worked in tandem with engineers, product manager and UX team to design for an enterprise application focused on employee experience
• Responsible for research, ideation, wireframing, user testing, and high-fidelity mockups that leveraged an existing design system

Vancouver, Canada Area

• 𝐊𝐚𝐭𝐨𝐫𝐢𝐨 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐈𝐧𝐜. 𝐢𝐬 𝐚 𝐰𝐡𝐨𝐥𝐥𝐲 𝐨𝐰𝐧𝐞𝐝 𝐬𝐮𝐛𝐬𝐢𝐝𝐢𝐚𝐫𝐲 𝐨𝐟 𝐊𝐚𝐛𝐚𝐦.
• Mobile App: Responsible for research, visual design, creation of wireframes & mockups, user testing and prototyping
• Improved System Usability Scale (SUS) score from 69 (2020-Q4) to 78.9 (2021-Q2)
• Worked closely with product managers and development team to help define product requirements, features, user flows and roadmap
• Applied gamification principles into design
• Created and maintained a design system

Vancouver, Canada Area

Bliss is British Columbia’s 1st 100% Eco-Friendly death care provider that aims to provide a unique experience for families of the deceased with a celebratory approach.

Vancouver, Canada Area

calmversation™ is an online-based curriculum that bridges the gaps between educators and students. The lessons focus on five key areas: ideas and inspiration, communication, emotions, learning, and problem solving.It’s a program packed with new tools and innovative technology that deepens and expands the learning experience for each student.

Vancouver, Canada Area

Eco AI is focused on using technological solutions and artificial intelligence to help people sort their waste more accurately and reduce their garbage footprint.Our goal for the project is to design a mobile app that facilitates the decision making process for people at the time of waste disposal at residential areas, as well as making a cultural shift by.

Vancouver

• Provide claims administration support by completing correspondence for various types of claims within specific timelines as per the department’s policies and procedures.
• Process large daily volumes of Direct Rental Referral forms from ICBC Express VALET shops in the Greater Vancouver Area in a timely manner
• Communicate with Repair Shops to authorize/reject customer's rental request based on multiple factors such as available coverage, liability status, tow-in date etc.
• Process bill payments while ensuring the validity of the requested amount
• Process rental authorization and extension requests

Vancouver, Canada Area

• Research and gather medical policies in the U.S health insurance industry and inputting them into a database

Vancouver, Canada Area

Richmond, B.C.

• Assist with the TDMS POS system roll-out project
• Communicate with 300+ franchisees from across Canada to collect missing contract information and integrating it to the database afterwards.
• Review store contracts and utilize these information to determine/update optimal transition dates, contract termination cut-off dates, potential termination costs.
• Responsible for the overall scheduling of TDMS installs with consideration of contract buyout liabilities, store priorities, and resource/logistics while working closely with the Field Service Technicians team.
• Address franchisee inquiries regarding the roll-out on areas such as their current contract situation, potential liabilities, savings and rebate process.
• Send notices to stores regarding their TDMS install date and contract termination.

Vancouver, Canada Area

• IMC is Western Canada's largest undergraduate marketing competition that is designed to challenge the analytical and presentation skills of undergraduate business students.
• Responsible for organizing the logistics of the day-of event from scheduling, room booking, seating plan, and the managing of volunteers.
• Recruiting and training team liaison and volunteers
• Responsible for researching and coordinating the venues for the event while considering factors of budget, location, equipment, catering and AV equipment.

Vancouver, Canada Area

• During my work term at InfoMine, I was brought in to help raise the online marketing presence of MINING.com in an editorial oriented team.
• Maintain media kit
• Run advertising contra agreements
• Coordinate guest blogging to enhance the profile of the site
• Update page statistics
• Track stats in Google Analytics to measure impact of efforts.

Bachelor Of Business Administration (Bba), Marketing & Entrepreneurship And Innovation

Activities and Societies: Students in Free Enterprise, Intercollegiate Marketing Competition

User Experience & Interface Design

Marketing