John Knapton, Pacs Email & Phone Number

Waltham, Massachusetts, United States

Warrendale, Pa

Managing the day-to-day operations for a team of 12-20 associates. Responsibilities include hiring, training, coaching, and evaluating associates, as well as representing the department cross-functionally. Instrumental in creating and driving process improvements while working with management to implement and track progress on strategic goals. Continuing to support teammates, departments, and customers as a point of contact.

Warrendale, Pa

Hired, trained, managed, and evaluated a department of 12-15 technicians while planning and coordinating with Pharmacy managers. Responsible for process improvements enhancing inter- and intra-department efficiency. Represented pharmacy operations in cross-department meetings and projects. Served as a point of contact regarding escalations, systems, and customer service. Ensured team compliance with quality, service, and production standards.

Warrendale, Pa

Supervised a team of 20 employees doing over $4 million in annual sales. Maintained a 95% customer satisfaction rating while consistently keeping expenses at or below corporate goals. Created and conducted employee training programs with emphasis on great customer service. Analyzed and forecasted sales trends. Acted as a contact point for compliance, patients, employees, providers, vendors, and customers.

Zelienople, Pa

Supervised a team of 20 employees doing over $4 million in annual sales. Maintained a 95% customer satisfaction rating while consistently keeping expenses at or below corporate goals. Created and conducted employee training programs with emphasis on great customer service. Analyzed and forecasted sales trends. Acted as a contact point for compliance, patients, employees, providers, vendors, and customers.

Mars, Pa

Facilitated day-to-day operations and obtained PTCB Pharmacy Technician certification. Assisted Pharmacists and techs with Prescription fulfillment, coordinated employee schedules, reviewed invoicing, managed vendor relations, and balanced store ledgers regarding inventory, expenses, and sales.

Bachelor Of Arts (Ba), Communication And Media Studies

Minor, Business Administration