John Kraps Ii (He/Him) Email & Phone Number

Champaign, Il, Us

Clearwater, Florida, United States

I work as a KnowBe4 product ambassador within the KnowBe4 Community, our online customer community with over 18,000 members. I engage with community members, monitor customer content on the community, edit and review content for the community, and on a case-by-case basis collaborate with other departments for specialty projects that revolve around the KnowBe4 Community. I also serve as a representative of the KnowBe4 Product team, bridging the gap between Product and KnowBe4 customers and also help to coordinate new feature betas and participate in customer meetups.Presented at KB4-Con 2024.

Clearwater, Florida, United States

I managed SMB accounts with 91% fully onboarded.In 2022 I achieved a 92% logo retention with 121.02% in net dollar retention. In 2022 I received the annual President's Club Award.My duties included:-Forging relationships with new customers and understand their objectives.-Helping develop a strategy and plan for achieving customer objectives.-Leveraging KnowBe4 assessments.-Managing the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.-Coordinating with technical support for technically complex questions.-Monitoring customer usage, adoption, and customer health metrics.-Continually working with customers per prescribed engagement models to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term.-Performing periodic business reviews with customers to confirm satisfaction, resolving technical issues, and continually driving successful product adoption.-Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.-Leveraging new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4.-Coordinating and assisting my Pricing Specialist with customer renewals, add-ons and upgrades within my portfolio.-Meeting and exceeding revenue targets and quotas.-Maintaining impeccable administration of my accounts in the Company’s CRM.

Clearwater, Florida, United States

I managed Tech Touch accounts with 90% fully onboarded.In 2021 I achieved a 90% logo retention with 125.15% in net dollar retention. December 2021 I was awarded top CSM for the month in Tech Touch.In 2021 I received the annual President's Club Award. Duties included:-Forging relationships with new customers and understand their objectives.-Helping develop a strategy and plan for achieving customer objectives.-Leveraging KnowBe4 assessments.-Managing the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.-Coordinating with technical support for technically complex questions.-Monitoring customer usage, adoption, and customer health metrics.-Continually working with customers per prescribed engagement models to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term.-Performing periodic business reviews with customers to confirm satisfaction, resolving technical issues, and continually driving successful product adoption.-Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.-Leveraging new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4.-Coordinating and assisting my Pricing Specialist with customer renewals, add-ons and upgrades within my portfolio.-Meeting and exceeding revenue targets and quotas.-Maintaining impeccable administration of my accounts in the Company’s CRM.

Clearwater, Florida

I managed over one hundred accounts which included providing opportunities to improve the customer experience, better support the internal process and maximize the ROI of marketing efforts. Tasks involved marketing consultation, setting up email campaigns, providing analytic reports, training new staff, engaging in light tech support, along with anything else that my clients needed.

Tampa/St. Petersburg, Florida Area

I produce brand reports for clients who seek to improve their digital marketing strategies using the Scraawl Analytics Platform. I also develop content for clients with the purpose of attracting new supporters and donors by establishing and maintaining the organization's legitimacy. Clients include foundations, military contractors, nonprofits, and private schools.

Tampa/St. Petersburg, Florida Area

I am in charge of programming, marketing, and staff recruitment/training for the Youth Program. The work also involves event planning for 20+ youth, developing marketing strategies that resonate with teens and their parents while maintaining the brand voice of the United Methodist Church.

Charleston, Illinois

I taught four sections of Introduction to Public Speaking to college freshmen.My thesis focused on the efforts of UNICEF to build and maintain organizational legitimacy through Facebook.I Participated on a panel titled "New Ideas for Teaching the Basic Communication Course" at the Illinois Speech and Theater Association Conference in September of 2013. I also managed the Intro to Public Speaking Twitter account during my tenure.

Mattoon, Illinois

I was in charge of goodWORKSconnect.org; a social network for nonprofits in central Illinois. At the Foundation I also helped create content for the site's front page three times a week, geared towards capacity building. The foundation also held regional convenings, which I was responsible for the promotion materials, contacting sponsors, and creating/sending follow up surveys. Finally, I also helped create monthly strategic communication plans for various social media accounts.

Champaign, Illinois

I worked for The Illinois Radio Group owned by Saga Communications helping facilitate remote broadcasts in the Champaign/Urbana area of Illinois.

This involves developing a program each week for around seventeen youth. Getting to know the parents and recruiting volunteers is another aspect of the job. The job also involves leading a youth band that plays in worship every Sunday.

The job included teaching English as a second language to elementary school students at a language summer camp in Italy. This was done by immersion and the students had to talk to us in English. Building relationships with the parents and sorting out any problems became no small feat due to the language barrier. This was overcome by developing new ways to communicate and a quick retention of important Italian words.

The job involved printing, laminating, mounting, delivery and stocking. The job also included off confidential material and delivering it to professors at the school. The job also involved using adobe to clean up print files for professors. The job lasted a year due to graduating and transferring to Eastern Illinois University.

This job involved growing the youth group from averaging four members to averaging fifteen. The budget managed was around fifteen hundred dollars and was based on yearly fundraisers put on. The job also involved informing the community and the church on what the youth group was doing. The job also entailed taking over several senior pastor tasks when needed. Lastly, the job entailed promoting and working at the regional UMC camps.

Master Of Arts (M.A.), Strategic Communication

Activities and Societies: My thesis was a thematic analysis of how UNICEF uses Facebook to build and maintain organizational legitimacy.

Bachelor Of Arts (B.A.), Communication Studies