John Stephens Email & Phone Number

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

Perform a variety of operational tasks for moderately complex securities or cash related transactions while providing best in class service.• Differentiate process and reconcile transactions. Process work items within strict time restraints. Review time sensitive and less complex to moderately complex documents.• Process Direct Registration & Plan Enrollments, changes and sales

Extend service to shareholders with thorough problem solving and one call resolution in an inbound call center. • Respond to phone inquiries regarding transfer requirements, dividend and re-investment questions.• Help shareowners with lost securities, online access and help in completing transactions.

Provided professional and pleasant point of contact for external clients, financial advisors and internal clients within varied corporate departments. Point of contact for financial advisors in the life insurance replacement and 1035 processes. Able to turn around irate callers and give service beyond expectations. • Utilized patience and diplomacy to ensure confidential and reliable information gathering and input.• Partnered with advisors to receive replacement paperwork in good order, correcting inconsistencies and ensuring that State, IRS and Compliance guidelines were met. • Worked across functions to receive the most beneficial information for the customer.• Facilitated a better client experience by being proactive in educating financial advisors.• Participated in multiple employee engagement groups bridging communication gaps across the organization.

• Utilized patience and diplomacy to ensure confidential and reliable information gathering and input.• Partnered with advisors to receive replacement paperwork in good order, correcting inconsistencies and ensuring that State, IRS and Compliance guidelines were met. • Worked across functions to receive the most beneficial information for the customer.• Facilitated a better client experience by being proactive in educating financial advisors.• Participated in multiple employee engagement groups bridging communication gaps across the organization.

• Processed incoming life insurance applications simultaneously setting information up for the underwriting, policy issue and follow-up teams. • Followed-up with advisors, ensuring all applications were processed before specified deadlines. • Processed applications in a very fast paced production environment.• Provided accurate and timely information to internal and external clients.

• Monitored and adjusted financial advisors compensation based upon the movement of client assets between accounts in the Compensation-Exit/Purchase department.• Answered advisor questions regarding policies and procedures providing education whenever possible and resolving compensation issues within established guidelines.• Interacted with various corporate business partners to resolve compensation issues.

• Maintained additional account features linked to the American Express Brokerage accounts including setting up additional features, calling clients and sending letters requesting additional information.• Managed a database, took calls from internal and external clients with account maintenance issues.

Underwrote prospective and renewal group business in assigned regions. Utilized attention to detail and listening skills to compose new and renewal contracts for group health insurance. • Determined coverage required on contract terms and evaluated risk.• Promotion from a Contract Analyst position, composing contracts tailored to state specific guidelines, company specific requests and underwriting requirements

Provided professional, reliable and prompt service to customers at all times. Handled a wide variety of calls, written inquiries and walk-ins.• Identified service problems and initiated appropriate action to resolve the problems.• Educated members during routine calls and through correspondence, contributing to increased efficiency.

B.A., Communication, Psychology

Bachelor'S Degree, Communications