John Lafleur

John Lafleur Email and Phone Number

Terminal Services and Appearance Manager @ GALLATIN AIRPORT AUTHORITY
belgrade, montana, united states
John Lafleur's Location
Bozeman, Montana, United States, United States
John Lafleur's Contact Details
About John Lafleur

I am a accomplished professional with over 20 years of growth, having seamlessly transitioned from a dedicated firefighter and soldier to an operations manager with experience in multiple industries. My career showcases adaptability, leveraging skills honed in high-pressure environments to consistently deliver exceptional results and promote collaborative teamwork. With a proven track record of excellence across diverse roles, I demonstrate unwavering commitment, resilience, and a passion for making a positive impact. Whether leading teams to overcome challenges, optimizing operational efficiency, or enhancing customer experiences, my objective is to continue making a lasting impact while embracing growth and innovation.

John Lafleur's Current Company Details
GALLATIN AIRPORT AUTHORITY

Gallatin Airport Authority

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Terminal Services and Appearance Manager
belgrade, montana, united states
Employees:
7
John Lafleur Work Experience Details
  • Gallatin Airport Authority
    Terminal Services And Appearance Manager
    Gallatin Airport Authority Apr 2024 - Present
    Belgrade, Montana, United States
    Bozeman Yellowstone International Airport
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  • Sp+ (Sp Plus)
    Senior Manager
    Sp+ (Sp Plus) May 2023 - Jun 2024
    Bozeman, Montana, United States
    I managed operations at two upscale resorts in Southwestern Montana, where my teams consistently provided the utmost levels of hospitality.Kimpton Armory Hotel, Bozeman, MontanaMontage Big Sky Resort, Big Sky, Montana
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  • Murdoch'S Ranch & Home Supply
    Assistant Store Manager
    Murdoch'S Ranch & Home Supply Sep 2022 - Apr 2023
    Belgrade, Montana, United States
    Responsible for supporting the Store Manager in the daily business operations. General tasks included supervising employees, communicating with and helping customers and carrying out directives given by the owners, the store manager and the senior leadership team.
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  • The Walt Disney Company
    Security Operations Manager
    The Walt Disney Company Dec 2018 - Aug 2022
    Lake Buena Vista, Fl
    As a member of an exceptional leadership team responsible for the safety and security of Walt Disney Parks & Resorts, I implemented plans with active leadership in a dynamic environment. This included deploying resources flexibly based on routine needs and evolving operational requirements. My ability to think on my feet, adapt swiftly to changing situations, and devise and implement operational plans in a short timeframe was crucial.In my leadership role, I was accountable for guiding, motivating, and directing a diverse team with various operational and specialized responsibilities. Directly engaging with Cast Members, I provided direction, expectations, information, and resources to enable them to fulfill our mission of serving and protecting while delivering the highest level of guest service. I played a key role in developing employees through mentoring, coaching, offering developmental opportunities, and providing structured feedback.Overseeing guest-screening operations, I ensured the detection and capture of prohibited items before entry. When incidents occurred, I responded in a manner that prioritized the safety of all involved while safeguarding the company's interests. Managing the perimeter of the parks and ensuring security at all assigned sites, I conducted audits of proprietary record recording systems, ensuring the proper completion of assigned reports and all relevant casework.Handling employee complaints and subsequent investigations, I collaborated with human resources and senior leadership. Meticulous in documentation with a keen focus on fine details, I regularly conducted community watch meetings with employees from other lines of business and aimed to be a role model in fostering a culture of safety.
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  • The Walt Disney Company
    Security Investigator / Operations
    The Walt Disney Company Feb 2015 - Dec 2018
    Lake Buena Vista, Fl
    In my role as a Security Investigator, my primary responsibility was to monitor, identify, and thoroughly investigate fraudulent resort/ticket transactions using a range of proprietary tools and search protocols. Following the discovery, I organized and coordinated multi-tier security and law enforcement responses to address the individuals involved. To provide comprehensive documentation, I detailed all incidents through thorough Incident Briefs and additional proprietary software. Additionally, I conducted subject interviews and inquiries to safeguard all Walt Disney World assets.Building strong working relationships, I fostered connections with various local and federal law enforcement officers, often serving as the liaison between law enforcement and the Walt Disney World Company. Collaborating closely with operations leaders and security stakeholders, I provided on-scene support and served as a knowledgeable resource whenever called upon.
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  • Towne Park
    Senior Account Manager
    Towne Park Mar 2009 - Dec 2014
    Various States
    I orchestrated, developed, and continuously enhanced customer service delivery for diverse teams comprising up to eighty-five hourly employees, specialists, and supervisor direct reports. Taking charge of leadership for day-to-day operations, I meticulously planned and organized all assigned workloads while managing administrative responsibilities. Leveraging my financial acumen, I consistently drove company profits. I played a pivotal role in expanding new projects in several major cities through effective collaboration with peers and senior leadership. Ensuring compliance with legal and regulatory requirements, A problem-solving mindset was crucial in my role, as I directly addressed and resolved conflicts and issues faced by my staff. I conducted successful investigations into claims of property damage and bodily injury. Serving as the administrator for new account acquisitions, I organized scheduling and training for employees across all assigned sites. Spearheading a diversity and inclusion initiative, I focused on creating a respectful and productive workforce while identifying viable management candidates. Personally undertaking the training and mentoring of my staff, I engaged in both one-on-one developmental sessions and team-building activities.Hyatt Regency St. Louis at the Arch, St. Louis, MOOmni Orlando Resort at ChampionsGate, Davenport, FLDoubletree by Hilton at the entrance of Universal Orlando, Orlando, FLHilton Orlando Lake Buena Vista, Lake Buena Vista, FLDoubletree Suites by Hilton Hotel Orlando, Lake Buena Vista, FLDriskill Hotel, Austin, TXMidland Memorial Hospital, Midland, TXSt. David's Medical Center, Austin, TX-Hotel Valet Operations-Parking Operations-Claim Investigations-Loss Prevention-Bell Services-Doorman Services-Hospital Shuttle Bus Operations -Hospital Valet Operations-Concierge/ Way-finding-Patient Transport-Wheelchair Transport-Special Events Parking Management
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  • Star Furniture
    Retail Operations Manager
    Star Furniture May 2008 - Apr 2009
    Austin, Texas Area
    I managed a spectrum of operational responsibilities, encompassing warehouse operations, logistics, routing, loading, and the delivery of high-value furniture goods to company clients. Within this role, I showcased proficiency in operational management, prioritizing employee safety and loss prevention. I meticulously assigned labor to meet operational and customer requirements, continuously assessing and enhancing various operational processes for improved performance and safety. My focus included ensuring compliance with regulatory and employee protection training, monitoring expenditures within budget constraints, and overseeing equipment maintenance through enforcing operating instructions, troubleshooting breakdowns, and facilitating preventive maintenance. Through strategic oversight, I successfully minimized unnecessary expenditures, contributing to sustained company profitability.-Logistics-Shipping/Receiving-Safety -Routing-Dispatch-Loss Prevention-On Call-Recruiting & Retention-Forklift Operations-DOT/OSHA compliance
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  • Standard Parking / Seven One Seven Parking
    Parking Operations Manager
    Standard Parking / Seven One Seven Parking Aug 2005 - Apr 2008
    Tampa/St. Petersburg, Florida Area
    Parking Operations ManagementManaged the daily operations of numerous garages and surface lots across the city of Tampa, FL. Held accountability for the recruitment, training, and development of Parking Attendants, Cashiers, Maintenance personnel, and Supervisors. Established work expectations and leadership standards for all employees under my supervision. Collaborated with clients to coordinate parking and transportation activities. Implemented various programs aimed at enhancing both guest and employee satisfaction. Actively participated in weekly meetings with property management teams. Demonstrated a focus on revenue growth and capture.Wachovia Center, Tampa, FLSun Trust Bldg, Tampa, FL501 E Kennedy Blvd Bldg, Tampa, FL-Parking Operations-Parking Garage Management-Concierge Services-Property Management-Loss Prevention-Special Event Services-Valet Services
  • Nokia Mobile Phones
    Technical Support Manager
    Nokia Mobile Phones Oct 2001 - Feb 2005
    Tampa/St. Petersburg, Florida Area
    In this customer-centric management role, I prioritized delivering a top-notch support experience by consistently monitoring and mentoring my staff. Overseeing the day-to-day operations of around forty-five employees and several seasoned team leaders, I spearheaded a significant departmental reorganization and overhaul, aligning with individual job performance and company requirements. Recognizing the pivotal role of employee engagement in operational success, I emphasized employee recognition and motivation. Conducting monthly meetings, I provided performance updates and feedback to ensure ongoing communication and alignment with organizational goals.-Support Team Management-Repair Services-Training-Office Management-Human Resources-Employee Management
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  • Us Army
    Soldier
    Us Army Sep 1999 - Sep 2001
    Ft Hood, Tx
    I was designated to the 13th Signal Battalion, 1st Cavalry Division, where I served as a Radio Operator/Maintainer. In this capacity, I installed, operated, and conducted maintenance on radio equipment and net control stations. My responsibilities included delivering clear and precise updates on significant events to command. Additionally, I supervised the operation and organizational maintenance of all assigned vehicles and specialized equipment. Success in this role required a problem-solving, solution-oriented mindset across all aspects of my work. I was honorably discharged from my service.-31 C (Radio Operator/Maintainer)-Radio Operations (Net Control)-Security Operations-Radio Support-EPLRS (Enhanced Position Location Recording Systems)
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  • The Walt Disney Company
    Reservation Sales Agent
    The Walt Disney Company Dec 1998 - Jun 1999
    Tampa, Florida
    I operated within the call center, handling incoming sales calls from prospective guests and contributing to the creation of vacation packages sold over the phone. I coordinated the dispatch of informational packages to guests before their visits. Additionally, I effectively converted incoming inquiries from potential guests into successful sales of vacation packages.-Customer Service-Sales-Ticketing-Extensive WDW Park & Resort Knowledge
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  • The Bon Ton Stores Inc.
    Warehouse Receiving Supervisor
    The Bon Ton Stores Inc. Jan 1998 - Dec 1998
    Syracuse, New York Area
    Retail Receiving SupervisorManaged the entirety of the receiving process for a retail store, overseeing the daily operations of a 10-member team. I supervised their activities to guarantee the accuracy, completeness, and high-level condition of incoming shipments. Conducting periodic spot-check inspections, I ensured compliance with procedures and maintained accuracy in property and inventory management. Additionally, I directed the seamless movement of shipments from the shipping and receiving platform to storage bins and customer areas.-Loss Prevention-Safety compliance-Regulatory training compliance-Inventory Control
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  • Sears Stores
    Commission Sales Associate
    Sears Stores Jul 1995 - Dec 1997
    Syracuse, New York, United States
    In my role as a commission sales associate specializing in sporting goods, hardware, and hardline products, I assumed the responsibility of becoming a subject matter expert on our entire product range. My primary duties involved attentively listening to customer needs and providing guidance to facilitate their purchasing decisions. As the Team Lead, I frequently handled special merchandise orders for customers and efficiently managed the processing of cash and credit card transactions for in-store purchases. Additionally, I undertook the task of reorganizing the sales floor to align with the company's requirements.-Customer Service-Retail Sales-Product knowledge-Inventory Control
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John Lafleur Skills

Customer Satisfaction Customer Service Time Management Sales Team Building Operations Management Leadership Project Planning Event Management Hospitality Management Inventory Management Hospitality Hiring Recruiting Troubleshooting Human Resources Management Training Logistics Revenue Forecasting Valet Operations Bell Services Warehouse Management Shipping Budgeting Special Event Hospitality Industry Strategic Planning Security Operations Safety Training Hiring Personnel Shuttle Services Planning Client Relations Skills Account Management Team Leadership Forecasting Revenue Analysis Contract Negotiation Budgets Fraud Investigations Fraud Detection Fraud Prevention Credit Card Fraud Online Fraud Anti Fraud Corporate Fraud Investigations Incident Investigation

Frequently Asked Questions about John Lafleur

What company does John Lafleur work for?

John Lafleur works for Gallatin Airport Authority

What is John Lafleur's role at the current company?

John Lafleur's current role is Terminal Services and Appearance Manager.

What is John Lafleur's email address?

John Lafleur's email address is jo****@****ney.com

What is John Lafleur's direct phone number?

John Lafleur's direct phone number is +140725*****

What skills is John Lafleur known for?

John Lafleur has skills like Customer Satisfaction, Customer Service, Time Management, Sales, Team Building, Operations Management, Leadership, Project Planning, Event Management, Hospitality Management, Inventory Management, Hospitality.

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