John Lanzer Email & Phone Number

Cary, NC, US

Apex, NC

• Participate in a variety of complex technical duties in the design, configuration, support, testing, and maintenance of the Town’s computer/server systems and infrastructure.
• Perform proactive maintenance of Town systems to ensure system security and reliability
• Assist with the planning of the life-cycle replacement of equipment and software, and the centralized delivery of system maintenance and security patches.
• Support all Town departments as well as the Police and Fire Department
• Set up new user iPhones/iPads/computers in accordance with Town security policies and procedures
• Set up meeting rooms with necessary equipment such as computers/tablets, phones, projectors, audio, etc... and stream events online

Raleigh, NC

• Supported over 150 clients in dynamic enterprise environments for network administration, active directory sustainment, server maintenance, and all aspects of information technology, successfully mitigating and.
• Verified and conducted backup operations through high end backup solutions including Solarwinds, ArcServe, Windows Backup, Azure Backup, Symantec Backup Exec, third party solutions and backups through system snapshots.
• Fielded calls from the staff of clients in a tier two maintenance role utilizing exceptional customer service skills and the knowledge of individual client infrastructure to accurately and reliably troubleshoot.
• Monitored the efficiency and performance of client infrastructure utilizing reporting applications to verify system health of the network, servers, and services in both physical and virtual environments, notifying each.
• Windows Server 2008 2012 2016 troubleshooting and maintenance.
• Worked in fast paced ticket-based environment meeting strict SLA guidelines

Raleigh-Durham, North Carolina Area

Provide professional technology services and proven business solutions to meet the needs of commercial business and medical offices. Specialized in enterprise technology solutions including network infrastructure design and implementation, wireless, and security solutions. Assisted in managing the IT infrastructure for approximately 60 local area.

Research Triangle Park, NC

Comprehensive testing of IBM pre and post-production BladeCenter servers in the e-Series Server Group. Executed extensive manual and automated testing preformed in various environments locally and remotely as well as regression, load, performance, and stress testing. Flashed pre-released firmware to test the interoperability of new code on the server..

North Augusta, SC

Responsible for supporting/maintaining all City computer equipment and troubleshooting/correcting network problems. It was a great chance to work with people from different backgrounds and make a difference for them whether they were in the Sanitation department or the Mayor of the town. Responsible for disaster recovery procedures, backups, software.

B.S., Information Science

Associate Of Science - As

Education record