John Lanzer Email & Phone Number

Cary, Nc, Us

Cary, Nc, Us

Apex, Nc

• Participate in a variety of complex technical duties in the design, configuration, support, testing, and maintenance of the Town’s computer/server systems and infrastructure.• Perform proactive maintenance of Town systems to ensure system security and reliability• Assist with the planning of the life-cycle replacement of equipment and software, and the centralized delivery of system maintenance and security patches.• Support all Town departments as well as the Police and Fire Department• Set up new user iPhones/iPads/computers in accordance with Town security policies and procedures• Set up meeting rooms with necessary equipment such as computers/tablets, phones, projectors, audio, etc... and stream events online• Work on Police Department equipment including Patrol vehicle setups and body worn camera systems • Provide first line support in a help desk environment utilizing Solarwinds WebHelpDesk and ServiceDesk Plus\Desktop Central.

Raleigh, Nc

• Supported over 150 clients in dynamic enterprise environments for network administration, active directory sustainment, server maintenance, and all aspects of information technology, successfully mitigating and correcting workflow disruptions.• Verified and conducted backup operations through high end backup solutions including Solarwinds, ArcServe, Windows Backup, Azure Backup, Symantec Backup Exec, third party solutions and backups through system snapshots ensuring data integrity and availability in disaster recovery situations. • Fielded calls from the staff of clients in a tier two maintenance role utilizing exceptional customer service skills and the knowledge of individual client infrastructure to accurately and reliably troubleshoot customer issues to sustain business operations.• Monitored the efficiency and performance of client infrastructure utilizing reporting applications to verify system health of the network, servers, and services in both physical and virtual environments, notifying each client of potential damage to operations and remediating alerts.• Windows Server 2008 2012 2016 troubleshooting and maintenance.• Worked in fast paced ticket-based environment meeting strict SLA guidelines• Performed setup of new computers for clients transferring over user profiles/settings and setting up all software including email profile migrations and configuration of all third-party applications such as AutoCAD, QuickBooks and other industry specific programs.• Office 365 maintenance, setup and configuration• Experienced with centralized anti-virus solutions such as Symantec Endpoint Protection and Trend Micro

Raleigh-Durham, North Carolina Area

Provide professional technology services and proven business solutions to meet the needs of commercial business and medical offices. Specialized in enterprise technology solutions including network infrastructure design and implementation, wireless, and security solutions. Assisted in managing the IT infrastructure for approximately 60 local area businesses acting as their “on-call” systems administrator. Qualified in the administration, optimization, monitoring, strategic planning, data backup, disaster recovery, network configuration for the activities of servers and their software. Installed, configured, and maintained firewalls (Cisco, 3Com, Netgear), and created secure VPN tunnels between offices.

Research Triangle Park, Nc

Comprehensive testing of IBM pre and post-production BladeCenter servers in the e-Series Server Group. Executed extensive manual and automated testing preformed in various environments locally and remotely as well as regression, load, performance, and stress testing. Flashed pre-released firmware to test the interoperability of new code on the server. Involved in running diagnostics & bios tests and network operating system installs to test bios functionality & find defects that would cause problems in the field.Contributed timely and accurate feedback to the development and test community concerning all active and pre-market/development of all BladeCenter Server series, as well as various hardware add-ons. Extensive installation, configuration, and troubleshooting of operating systems: Win2000 Server, Win2000 ADV Server, Win2003 Server, Linux Red Hat Adv. Server 3.0, Linux Red Hat 8.0-9.0 Workstation, VMWare 1.5-2.0, SuSE Linux Enterprise Server, and Novell Netware 6.5.Used CMVC software to communicate these problems to developers, and help troubleshoot problem. Worked in a team environment to meet exit dates and schedule by the department. Trained new hires to help them develop server knowledge, and troubleshooting skills.

North Augusta, Sc

Responsible for supporting/maintaining all City computer equipment and troubleshooting/correcting network problems. It was a great chance to work with people from different backgrounds and make a difference for them whether they were in the Sanitation department or the Mayor of the town. Responsible for disaster recovery procedures, backups, software testing and recommendation, anti-virus, and patch updates. Facilitated the hardware and software conversion to meet current NCIC 2000 standards for the Public Safety department. Supported and maintained various third party software programs for the Accounting, City Administration, and Police departments. Created and maintained an updated inventory of all computer/network equipment and related peripherals. Install and terminate network cabling. Train employees on the use of new software/hardware. .

B.S., Information Science

Associate Of Science - As

Education record