John L. Email & Phone Number

Silver City, Nm, Us

Silver City, New Mexico, United States

As a founding member of the Ansible Partner Engineering team, I helped architect & refine the contribution process for the Ansible Automation Hub, a platform Red Hat Ansible uses to vet and share certified and supported Ansible automation content with their enterprise users and customers.Co-created and established Ansible content development plans that were used by hundreds of new and existing Red Hat Partners globally.Performed code review for partners as they encountered challenges or had advanced questions, including making pull requests for necessary updates and other suggested changes.

Worked with a team to design and build Ansible Lightbulb, a first-of-its-kind automated Ansible workshop training platform, which quickly became the top lead generation tool in all of Red Hat. Today, more than 30k people are trained annually using this platform. Created numerous pieces of content, and delivered webinars to tens of thousands of Ansible users and prospects, demonstrating how to get started with Ansible and using Ansible Tower.Increased sales opportunity to revenue conversion by serving as primary support contact for businesses and teams to help them successfully implement and evaluate Ansible Tower.

Dallas/Fort Worth Area

Identified end customer learning management system requirements, and the positive impact providing these features would have on sales to large F1000 companies. Led a partner development team to create an all-new Learning Management System (LMS) that included key requirements including new client organization creation, security and identity management/authorization (SSO) requirements, and data import/export needs.Migrated our primary product, a training course, from a 3rd party hosted learning management system (LMS) into our own custom LMS platform.Increased global LMS delivery (~300%) and performance by (~600%) through a product and media delivery via the AWS Cloudfront CDN.

Dallas/Fort Worth Area

When I arrived at ACAP, their greatest need was for a general technology expert in the office who knew the regular day-to-day IT needs. They also needed expertise to help build an product that would be delivered over the web into corporate and home web browsers.I identified requirements and selection criteria for a new helpdesk platform. (Zendesk)Set up, configured, and populated the Zendesk help desk system to support ACAP’s core, including self-help coaching, ticket filtering by type, and a user-searchable knowledge base.Worked with the development team to define, refine, and improve the LMS user import process, resulting in a 50% class onboarding improvement per week.Worked with ACAP President and the CIO to define and report on core product metrics to provide leadership data-based decision making capabilities.

Southern New Jersey

I returned to New Jersey and to SJConsultant with the objective to bolster current client relationships and establish new ones. Additionally, I lent my skills to the business IT support and technician side of the business as well.Engaged small businesses in local chambers of commerce to discuss technology challenges and introduce them to our services.Provided tiers 1 & 2 support to clients, including phone, on-site and remote support.Collaborated with other firms providing managed services, resulting in a merger that grew the book of business.

Dallas, Tx

The role began as desktop & networking support for the Dallas office. As the company grew and the needs increased, so did my role and duties.Reporting to CFO, I managed the technology budget for 3 companies and four physical office locations owned by SDA.Installed, configured, and maintained a MS Sharepoint and file server for SDA and sibling orgs, providing interconnectivity and collaboration.Established procedures for workstation provisioning, which lengthened the serviceable life span of IT assets and reduced waste.

Dallas, Tx

I monitored and maintained the web server for OffLead Productions. Projects routinely involved work like transferring accounts from one hosting vendor to another, checking logs to identify problems, and performing regular security checks.

Plano, Tx

This was a contract position to perform a POS (point of sale) software roll-out. The contract was initially short and grew as my value increased to the client. My performance and skills allowed me to stay on past the final install as an L2 support specialist.Contributed to automated configuration scripts for office POS installs, providing improved reliability and support to locations.

New Jersey

My primary role was as a technician, handling installation and maintenance of server, workstations, and networking equipment. Maintenance would include hardware setup or software configuration, as well as any break/fix and troubleshooting that was required. Support included desk-side assistance as well as back office and server closet support services.