John Stoneham Email & Phone Number

St Petersburg, Florida, United States

Assisting visiting baseball organizations in the clubhouse with any task assigned

Tampa, Florida, United States

Tampa, Florida, United States

- Two month assignment while PwC insourced desk side support services from TCS- Quickly learned new procedures and established reputation for attention to detail- Conduct morning checks for proper functioning of office equipment including routers,printers, and conference room AV- Preform quality assurance checks on laptops returned from employees and process themthrough ServiceNow to add back into available inventory- Apply new image to laptops (HP G6-8, Microsoft Surface 5, and MacBook Air) andprepare them for deployment- Helped maintain and organize the asset closet inventory of computers and peripherals- Learned common support requests and standard resolutions for walk-up support

I support customers of KnowBe4 in the use of cybersecurity solutions:- In-depth knowledge of KnowBe4 phishing simulation and security awareness training platforms- Assist customers with configuring, deploying and analyzing phishing simulations- Established work routines and ticket-management procedures to ensure timely response and follow-up on open and pending tickets (using Zendesk).- Developing working knowledge of integrated systems, directory services, and email routing protocols- Maintained 100% customer satisfaction rating!

Tampa, Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States