John Tyree Email & Phone Number

Charlottesville, Virginia, United States

Mobile Device Management:• Ensured optimal functionality and support for 10,000+ mobile devices (iPads, iPhones, Androids, andtablets) within a hospital and clinical network.• Led the installation, configuration, maintenance, and upgrade activities, ensuring seamless alignmentwith business processing requirements.• Performance Optimization:• Continuously monitored and tuned systems to maintain effective performance.• Conducted routine audits of hardware and software, ensuring compliance with organizational policies.• Process Improvement:• Established installation and upgrade schedules, driving continuous improvements to retain competitiveperformance capabilities.• Developed and enforced Standard Operating Procedures (SOPs) for cohesive and consistent operations.• Created and maintained comprehensive databases and libraries for hardware and softwareconfigurations and supporting documentation.• Project Leadership:• Led project development and execution, including budgeting, system implementation, and serverhardware maintenance.• Provided integrated team support for LAN hardware/software design, implementation, and on-callnightly support.Key Achievements• Streamlined Device Management:• Enhanced the efficiency and performance of over 10,000 mobile devices, significantly improvingoperational effectiveness in a high-demand healthcare environment.

Staunton, Virginia, United States

Provided expert IT operations leadership and management, overseeing the development of IT operational policies, procedures, and project roadmaps to meet unique organizational needs. Performed routine maintenance and optimization across all systems, networks, and applications, leading installation, configuration, and maintenance activities to enable optimal hardware and software performance. Successfully transitioned up to 300 machines to Windows 10, enabling effective technology performance for the school-wide network supporting teachers and staff.Helmed IT project planning and implementation, identifying key gaps and shaping remediation strategies to enable ongoing performance excellence.Drove continuous advancements, researching and recommending new technologies for implementation to meet emerging needs.Conducted troubleshooting, system performance monitoring, and security policy compliance auditing, maintaining technology performance aligned to requirements and standards.Designed comprehensive disaster recovery plans, empowering ongoing performance and minimizing crisis impacts.Coached and trained teachers/faculty on IT operations, supporting users in optimal utilization of available technologies.

Roanoke, Virginia, United States

Exceptional Support and Service:• Delivered top-notch support across the Carilion Clinic network, resolving hardware, software, andaccess issues with optimal results.• Managed and resolved complex tickets, providing second-level support and collaborating with thethird-level team for known issue and bug remediation.• Client and Vendor Engagement:• Engaged with clients, vendors, and teams to facilitate seamless issue and incident resolution.• Troubleshot interactions and errors to enable first contact resolution (FCR) whenever possible.• Documentation and Communication:• Generated accurate documentation of client, vendor, and team communications using TSG callmanagement software, ensuring detailed and organized records.• Maintained an up-to-date knowledge base, creating and submitting entries for review.• Client Partnership:• Partnered with clients to answer queries, resolve issues, provide basic tech education/instruction, andescalate incidents when necessary.• Collaborated with peers and supervisors to fulfill client software requests, ensuring optimalperformance of business-critical tools and technologies.Key AchievementsHigh First Contact Resolution (FCR):• Achieved high FCR rates by effectively troubleshooting and resolving issues during initial clientinteractions.• Comprehensive Documentation:• Maintained detailed records and documentation, enhancing the efficiency and effectiveness of supportoperations.• Knowledge Base Development:• Contributed to the creation and maintenance of an up-to-date knowledge base, improving the overallsupport framework and resource accessibility.• Enhanced Client Support:• Provided exceptional support and service, significantly improving client satisfaction and operationalefficiency.

Rocky Mount, Virginia, United States

Additional experience as Computer Technician, Franklin County Public Schools, 2014 – 2015. Details available on request.

Bachelor'S Degree, Computer Information Systems

Activities and Societies: Football 4 years

Cloud Computing

Cultivated extensive strengths in server configuration and troubleshooting, AWS Cloud, infrastructure-as-code, and more, studying under.