John Luber Email & Phone Number

Beaufort, North Carolina, United States

Technical Solutions Architect for the Cisco Advanced Threats product portfolio covering the Mid-Atlantic territory. Product specialty includes Cisco Email Security, AMP for Endpoints, Threat Grid, and Cisco Threat Response.* Partner with Cisco account teams, authorized Distributors, VARs and ISP’s on sales opportunities demonstrating their capabilities to best effect in-depth product presentations, demonstrations and management of prospect evaluations.* Adept in building and… Show more Technical Solutions Architect for the Cisco Advanced Threats product portfolio covering the Mid-Atlantic territory. Product specialty includes Cisco Email Security, AMP for Endpoints, Threat Grid, and Cisco Threat Response.* Partner with Cisco account teams, authorized Distributors, VARs and ISP’s on sales opportunities demonstrating their capabilities to best effect in-depth product presentations, demonstrations and management of prospect evaluations.* Adept in building and executing on a business plan with Sales Counterpart for the region to maximize revenues specifically including marketing activities to generate awareness and demand for Cisco’s Advanced Malware Protection and Email SEG technologies.* Collaborate with Product Management and Development to ensure future solutions meet customer requirements and address obstacles in the field* Provide review and technically qualification sales opportunities and respond to bids and tenders* Select and train channel partners to service sales opportunities.* Articulate the high-level benefits of the full AMP solution set and Email SEG to our target audiences (typically senior security management up to CISO) Show less

Columbia, Md / Rtp, Nc

Managed the global support delivery for the CIsco ASA Firewall product family. Integrated the FirePower and Firewall support teams. Doubled overall team case volume while at same time meeting or exceeding all operational objectives. Engaged global peers to ensure seamless support via Follow the Sun model. Emphasized career growth and development for team members resulting in the promotion of 3 members of the team during 2016 and the attainment of CCIE certification for a 4th… Show more Managed the global support delivery for the CIsco ASA Firewall product family. Integrated the FirePower and Firewall support teams. Doubled overall team case volume while at same time meeting or exceeding all operational objectives. Engaged global peers to ensure seamless support via Follow the Sun model. Emphasized career growth and development for team members resulting in the promotion of 3 members of the team during 2016 and the attainment of CCIE certification for a 4th member.Established Customer Support Engineer team supporting the Sourcefire/FirePower product within the Cisco RTP TAC location. This involved hiring and training 18 support engineers during a one year period. Also, managed operational integration of Sourcefire to Cisco support tools and processes including case management, RMA, and escalation. Show less

Columbia, Md

Developed, implemented, and managed a Tier II support level and also a Diamond Support program focused on Technical Account Management to Sourcefire's premier customers. Hired and trained 30+ technical support engineers over a 3 year period. Managed the support lab and infrastructure environments which were critical the on-going operations of the support organization. Managed high-profile customer issues to satisfactory resolution for both the customer and Sourcefire.

Developed, implemented and managed global Services Account Management (SAM) program. Directed day-to-day operations in support of approximately 1000 Americas-based Top-tier accounts and 250 Services Account Managers. Assessed program deliverables to customer needs and adjusted as necessary. Reported results/successes to senior management monthly/quarterly.

Managed team of Enterprise Support Account Managers (ESAM) supporting the US Southeast and Midwest territories. Defined key ESAM deliverables, service offerings, and established performance metrics adopted nationwide. Ensured ESAM team was current on all product and soft skills training required to maintain effective and trusted customer relationships.

Managed operations of Federal Customer oriented remote support center. Ensured contract compliance for customers such as Internal Revenue Service, US Postal Service, Treasury Department, US Army, US Navy, Central Intelligence Agency and Federal Aviation Administration. Hired/ trained approximately 20 technical support engineers to support $1.4B USPS contract.

Delivered service to Treasury Department, Internal Revenue Service and Central Intelligence Agency concurrently via three separate contract vehicles. Directed team of 20 technical support engineers providing support to $1.2B US Treasury Department contract, $80M IRS contract and CIA contract. Consistently met all customer defined objectives.

Provided technical solution development in support of sales efforts in order to secure US government contracts. Product specialties included Point-of-Sale, Document Management, Check processing, UNIX, LAN/WAN, & MS Windows. Wrote technical proposals in pursuit of contracts with US Federal Government agencies. Coordinated team of technical teams and product managers.Proposed and won major US Federal contracts: * IRS SCRIPS * US Navy ATMs at Sea I & II * USPS POS… Show more Provided technical solution development in support of sales efforts in order to secure US government contracts. Product specialties included Point-of-Sale, Document Management, Check processing, UNIX, LAN/WAN, & MS Windows. Wrote technical proposals in pursuit of contracts with US Federal Government agencies. Coordinated team of technical teams and product managers.Proposed and won major US Federal contracts: * IRS SCRIPS * US Navy ATMs at Sea I & II * USPS POS * US Treasury TMAC Show less

Computer Science

Education record