John Lyons Email & Phone Number

Hammonton, Nj, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

SES-CDP detail supporting FEMA Region 3 leadership on critical projects and Region operations. Detailed as Director of Mission Support for FEMA Region 3 providing leadership over: Human Resources, Cyber Security, Information Technology, Incident Workforce Management, Administrative Services and Contracting.

Philadelphia, Pennsylvania, United States

As the IRS Strategic Operating Plan Initiative Lead for 1.8 (Proactive Alerts) I am driving a blended team of IRS professionals and contractors to deliver Proactive Alerts across the Enterprise to support reducing the tax credit gap. The work I am leading cross cuts various IRS business units and operating divisions to deliver Proactive Alerts as an enterprise concept.

Philadelphia, Pa

As a part of my Executive Readiness (XR) detail to IRS-CI I was asked to represent IRS-CI's Cyber and Forensic Services section on a Deputy Commissioner level based team responsible for drafting the IRS' service-wide plan for Digital Assets. This is a small project team focused on delivering a 360 degree view of Digital Assets for use by a planned Unified Compliance organization (UCO) within IRS.My role in this team is two-fold. As the primary staff member reporting to the Project Director I play a part in all managerial decisions, briefings to executive leadership and supervision of the assigned team members. Additionally, I maintain program level responsibility which includes being the team member representing IRS-CI, as well as leading the project efforts in strategic communications, stakeholder engagement and international efforts.In this role I primarily focus on leading efforts to deliver an improved taxpayer experience as related to digital assets as well as ensuring that IRS staff are trained appropriately to understand how digital assets may apply to their role. I also have primary responsibility in evaluation and making recommendations related to IRS Civil contracts for tracing, open source intelligence and basis computation as related to Digital Assets.

Philadelphia, Pennsylvania, United States

I completed a 120 day detail as the Acting Director for the Center for Science and Design (CSD) within IRS-CI. In this role I supervised approximately 40 staff across three sections which were responsible for ongoing case work as well as several support services. This included supervision of the Trial and Design section which completes all visual aids and illustrations for cases being prosecuted by IRS-CI. In addition, I oversaw the development and design of assets prepared for IRS-CI's communications and recruiting efforts. This included visual content for national/international briefings, social media posts, web communications and press releases. I also oversaw the Multimedia and Deception Detection Unit which is responsible for audio/video enhancement, facial recognition and polygraph services. Finally, I led the Scientific Services section which carried out traditional forensic tasks including: latent fingerprint analysis, ink analysis, shredded paper reconstruction, DNA collection, and handwriting analysis.As the Acting Lab Director I accomplished several tasks which included advancing the ongoing efforts to implement facial recognition as a tool for IRS-CI Special Agents along with implementing the training and use of advanced DNA collection technology. I also supported efforts related to the lab's accreditation and was able to source funding for various training events.

Philadelphia, Pa

As a part of the IRS Executive Readiness Program (XR) I am currently detailed to IRS-CI supporting Cyber and Forensic services as a program manager. This includes supporting complex investigations, performing policy research, and drafting white papers along with other work products on critical issues related to cryptocurrency.In this role I led the design and delivery of CPE materials on IRS-CI's Cyber and Forensic Services function which were delivered to 100% of Special Agents across IRS-CI. Additionally, I provided leadership support for key initiatives across Cyber and Forensic Services which included various budget requests as well as training requests.

Philadelphia, Pennsylvania, United States

I was charged with implementing an entirely new strategy to train the Taxpayer Advocate's Case Advocates, which represent the largest portion of the organization's staffing. Case Advocates are Taxpayer Advocate's primary taxpayer facing workforce and provide critical services to tens of thousands of taxpayers each year.This project was a developmental assignment as a part of IRS Executive Readiness that included:- Hiring a staff of 50 that included a Senior Manager, 4 Front Line Managers and over 40 front line employees- Developing training, policy documents, marketing materials and an implementation plan - Delivering high level briefings to IRS executive leadership and Taxpayer Advocate Service stakeholdersAt the conclusion of my implementation of this new training program, it was expanded to support additional hiring needs which was a testament from Taxpayer Advocate leadership on its success. In just 6 months this new organization closed over 6,000 cases and elevated the available Case Advocate roster over 15% which directly provided relief to taxpayers.

Reporting to Deputy National Taxpayer Advocate, I led a team of 40 direct reports in delivering and maintaining technology for Taxpayer Advocate Service, an ombudsman for IRS. Here, I served as the primary technology point of contact for an organization that supports tens of thousands of taxpayers each year. I am a leader at The Taxpayer Advocate Service (TAS), an independent organization within the IRS to help taxpayers understand their rights. ➥ During COVID-19, I rapidly organized technology, cybersecurity, and access for the organization to work remotely, an unprecedented transition in IRS history. I implemented all processes and assembled a team to move hardware; I also instituted an internal hotline to ensure efficient and prompt operations. ➥ I worked cross-functionally with IRS IT, IRS Operating Divisions, IRS Commissioner’s office, Appropriations, and Congressional stakeholders to align all processes for crisis response. ➥ I supported all technical operations and phone systems to ensure responsiveness. ➥ My team and I implemented a change National Phone System – phone message gating and routing system able to reduce erroneous connections by over 50,000 calls which led to a dramatic improvement in customer service. ➥ I participated in high-level decision-making and deliverables across various projects and divisions.

Greater Philadelphia Area

• Supervised Tax Case Advocacy efforts in 8 states, leading a remote workforce of over 200.• Resolution of labor relations issues; served as a hearing officer for union grievances and adjudicate matters related to discrimination, harassment and bullying.• Drove national project teams tasked with delivering the June Report to Congress and the Annual Report to Congress.• Led national level tax policy programs on behalf of National Taxpayer Advocate including Foreign Account Compliance Tax Act (FACTA) and 2018 Tax Reform (Tax Cuts and Jobs Act.)• Designated speaker on behalf of the National Taxpayer Advocate to industry leaders at large events including the IRS National Tax Forums.• Managed legislative relationships with 63 Representatives and 16 Senators.

Greater Philadelphia Area

• Recipient of IRS Commissioner Award for Excellence for implementing technology.• Led enterprise wide deployment of hardware and software including BlackBerry to iPhone transition, and rollout of multifunction network managed printing across 77 offices and 2000+ users.• Represented Taxpayer Advocate Service on IRS wide change management boards, project teams and councils.

Greater Philadelphia Area

• Formed successful relationships with partner organizations across IRS and service providers.• Advocated for technology policy changes to meet business needs.• Developed comprehensive employee development plan and technology succession matrix. • Supervised user acceptability testing for multiple applications across desktop/mobile platforms.

Greater Philadelphia Area

• Managed a software development team of 15 direct reports responsible for software supporting 1,800 IRS employees.• Implemented critical programming changes to support changes in the IRS mission and changes in tax law.• Transitioned software development teams from waterfall to agile; led teams as SCRUM master.• Developed software based innovations and solutions to meet customer data analysis requirements.• Managed a contracting budget of 4 million dollars, supporting systems used by several IRS organizations.

Greater Philadelphia Area

• Managed mission critical hardware and software modernization projects.• Developed and implemented project to integrate Adobe fillable PDF forms. • Designed a first in division customer support hotline system including a knowledge base and data metrics.

Greater Philadelphia Area

• Negotiated tax court case settlements on behalf of the IRS.• Held taxpayer appeals hearings under IRC 6620, IRC 6630 and the Collection Appeals Program.• Crafted settlement agreements and tax court briefs related to complex case law issues.• Developed repeatable business processes using technology to streamline common case actions.

Greater Philadelphia Area

• Performed complex civil tax and asset investigations, developed criminal tax cases and assisted federal law enforcement. • Served as an on-the-job instructor for newly hired officers.• Provided training on complex technology issues including domain name seizures and summons authority for technical information related to investigations.