SEI INVESTMENTS - Private Banking division provides investment banking software and hosting for 40+ US-based banks and 15+ international banks.Senior Application Support Analyst, P1 Resolutions Team 2018 to PresentDelivered Tier 2/Tier 3 technical support and solutions for SEI's Investment Banking customers for the Wealth Platform suite of SAAS Applications. Liaised with various development teams to provide code fixes and resolve issues for our customers in a timely manner.-Triaged investment banking application issues for customers and internal client support teams involving asset setup and maintenance, stock trading, cash disbursements, system performance issues, SAP business objects reporting, network issues, and mobile and web access issues.-Utilized skills in Java, JavaScript, Oracle SQL, HTML and leveraged tools like Dynatrace, system monitoring, WebLogic / Apache logs, and code repositories in triaging code issues.-Provided data mitigations via SQL, effectively resolving functionality issues for customers.-Troubleshot access support and security issues for thousands of the firm’s users and end clients, efficiently restoring system access.-Delivered technical documentation, technical support, troubleshooting, production support, root cause analysis (RCA) adhering to service management frameworks.

Delivered infrastructure and application support for investment banking multi-tiered enterprise applications. Automated the detection and alerting of infrastructure and application issues to reduce downtime by utilizing application performance monitoring software.-Troubleshot Tier 2/Tier 3 application issues by employing monitoring tools, software debugging, system logs, and code repositories, integrating cloud computing concepts when necessary.-Performed manual code deployments, server patches, and general server maintenance to comply with application and security requirements.-Provided infrastructure support using WebLogic, Apache, Oracle Service Bus, SAP Business Objects, optimized site branding, and configurations in line with change control procedures.-Designed test scripts using Dynatrace Synthetics, conducting remote testing of banking sites to track and alert regarding outages and KPIs, enhancing compliance metrics.-Developed scripts for automated alerting of website failures/outages/KPIs using Python, and maintained shell scripts to automate processes, improving overall system reliability.-Implemented Dynatrace APM Infrastructure, providing training and support to technical and business resources via wiki how-to documents and web meetings. Participated in projects such as Cloud migration proof of concept.-Conducted root cause analysis and provided ongoing review and monitoring of compliance metrics to better meet ITIL Foundations v4 standards and ensure continuous system improvement.

Lead developer for the End Client Website (ECW). Subject matter expert on IBM’s Websphere Portal development and infrastructure product.-Developed applications for ECW, using Java Spring MVC, jQuery, IBM Portlet Factory, dojo, and CSS for projects including Stock / Mutual fund Trading, End-Client Goals, Account Holdings, and Account Performance. Managed portal UI development as well as Oracle WebLogic web services.-Served as lead for WebSphere Portal and Web Content Management, providing leadership on page build-out, deployment, content personalization, and maintenance.-Worked as team member for Scaled Agile development methodology as well as in Scrum master role.

Managed development and infrastructure teams of 20 resources to architect, develop, and support Citi’s Private banking web site involving WebSphere Portal, Web Content Management (WCM), Web Services, J2EE and open source technologies.

IBM Business Partner focusing on the Lotus brand technologies: Lotus Notes/Domino, Quickr, Websphere Portal, WCM, Connections.Proud to be a Lotus Notes 8.5 Design Partner.