John M. Email & Phone Number

• Provided direction, development, and support to 4 salaried supervisors, 2 seasonal supervisors, and 300 Team Members with a focus on consistent feedback and upholding a culture of recognition that led to a 6% increase.
• Responsible for the operational planning and execution of the daily park operation including character appearances, media events, and integration of new characters to promote multimedia releases.
• Spearheaded the creation and continuation of a tailored training program for performers and character hosts to foster continuous growth, empower effective communication, and bolster leadership skills within the.
• Managed a budget of $5M, achieving cost reductions of 10% annually while maintaining high quality service standards.
• Initiated cross-department collaboration resulting in a shared services model that saw a reduced overhead of 15%.

• Oversee the daily operation of a specific area, including managing staff of 150+ Team Members and process/procedures, and providing necessary direction and/or support for guests, Team Members and operations. Assign.
• Ensure proper staffing for venue, area/element, including planning, hiring, training, and on-boarding. Partner with hiring department and Learning & Development Team which led to the successful hiring of 200 Team.
• Uphold safety standards as an Environmental Health and Safety entertainment representative, conducting monthly venue inspections, leading monthly safety meetings, and serving as the designated floor warden in the event.
• Provide direction, development, and support to leads and hourly Team Members. Communicate feedback and address all performance issues, providing recognition, coaching and/or discipline when appropriate. Ensure.
• Create, implement, and manage an on-going Action Plan to improve and maintain Team Member engagement and satisfaction. Cultivate and lead a department culture that promotes a professional, collaborative, inspiring.
• Managed labor and non-labor budgets of $2M, including reporting weekly overtime and labor variance to spot any trends which lead to a 3% overhead saving.

• Build and implement training on daily mail room and loading operation including the handling of USPS, FedEx, UPS, and DHL parcels while maintaining an effective process of tagging, logging, and sorting all mail items.
• Lead team of 10 Team Members in daily operations, prioritizing work orders, and assigning projects/duties to ensure daily responsibilities were met.

Biology/Biological Sciences, General

High School Deploma