John Hocking Email & Phone Number

Kansas City, Missouri, United States

Leadership & Team Management: Supervised and motivated a team of 30+ employees, including scheduling, training, and performance evaluations to ensure high levels of customer service and operational efficiency.Operations Management: Oversaw daily operations of the theatre, including box office, concessions, and maintenance, ensuring a seamless and enjoyable movie-going experience for all patrons.Customer Service Excellence: Addressed and resolved customer inquiries and complaints… Show more Leadership & Team Management: Supervised and motivated a team of 30+ employees, including scheduling, training, and performance evaluations to ensure high levels of customer service and operational efficiency.Operations Management: Oversaw daily operations of the theatre, including box office, concessions, and maintenance, ensuring a seamless and enjoyable movie-going experience for all patrons.Customer Service Excellence: Addressed and resolved customer inquiries and complaints promptly, maintaining high satisfaction rates and fostering a welcoming environment.Financial Oversight: Managed financial activities, including cash handling, budgeting, and sales reporting, contributing to increased revenue and cost efficiency.Marketing & Promotions: Implemented marketing strategies and promotional events to drive ticket sales and enhance community engagement.Health & Safety Compliance: Ensured compliance with health and safety regulations, conducting regular audits and staff training to maintain a safe environment for both customers and employees. Show less

United States

•Benchmark and analyze rolling annual survey data from 4700+ alumni 6 months after graduation to grow understanding of post-graduation outcomes (employment, military, continuing education) while ensuring data confidentiality.•Perform data entry such as whether an alumnus is still in school (checking LinkedIn for latest status), data cleaning, and YoY analysis on 32K survey data points.•Deliver weekly Standard Outcomes report to administration.•Leverage Power BI to… Show more •Benchmark and analyze rolling annual survey data from 4700+ alumni 6 months after graduation to grow understanding of post-graduation outcomes (employment, military, continuing education) while ensuring data confidentiality.•Perform data entry such as whether an alumnus is still in school (checking LinkedIn for latest status), data cleaning, and YoY analysis on 32K survey data points.•Deliver weekly Standard Outcomes report to administration.•Leverage Power BI to publish internal and external dashboards with finalized outcomes data from previous years. Recorded training video and led seminars to train university staff to use dashboards (filtering, sorting etc).•Go-to person for all outcomes data requests from administrators and university leadership including President. Show less

Warrensburg, Missouri, United States

•Partnered with one other employee to perform an extensive number of preparation tasks, optimizing the preparation process for maximum efficiency by looking for solutions outside the box and forward thinking.•Trained new kitchen staff on Spin’s food preparation and presentation style as well as cleaning expectations at close of shift.

Wentzville, Missouri, United States

•Performed all duties of Shift Lead, with additional responsibilities below.•Responsible for all monetary aspects of the Smart Slice program including completing daily Accounts Payable and Accounts Receivable forms.•Created staff schedules to align workers’ personal strengths to business needs (for example, scheduling quick and highly detailed workers in the morning to handle the Smart Slice pizzas).•Looked ahead to ensure enough proofed dough was ready for the weekend… Show more •Performed all duties of Shift Lead, with additional responsibilities below.•Responsible for all monetary aspects of the Smart Slice program including completing daily Accounts Payable and Accounts Receivable forms.•Created staff schedules to align workers’ personal strengths to business needs (for example, scheduling quick and highly detailed workers in the morning to handle the Smart Slice pizzas).•Looked ahead to ensure enough proofed dough was ready for the weekend rush. Show less

Wentzville, Missouri, United States

March 2016-December 2017, Summer 2019, Summer 2020•Ran and trained shift teams of up to 14 employees.•Led daily Smart Slice program, a large contract which provided weekly lunches to local schools. Ensured ~100 pizzas were ready in the morning in addition to normal daily preparations. •Responded calmly to customer complaints in person and/or by phone, resolving issues and going above and beyond to wow the customer and encourage repeat business.•Reconciled inflow… Show more March 2016-December 2017, Summer 2019, Summer 2020•Ran and trained shift teams of up to 14 employees.•Led daily Smart Slice program, a large contract which provided weekly lunches to local schools. Ensured ~100 pizzas were ready in the morning in addition to normal daily preparations. •Responded calmly to customer complaints in person and/or by phone, resolving issues and going above and beyond to wow the customer and encourage repeat business.•Reconciled inflow and outflow of funds were correct when closing for the night including tips for truck drivers and mileage for delivery drivers.•Took nightly inventory to ensure food usage and food/labor cost metrics met corporate goals.•Interacted with law enforcement when necessary for employee safety. Show less

Maplewood, Missouri, United States

•First point of contact for customers, responding calmly to complaints by phone and offering solutions.•Learned which addresses and ZIP codes were included in each delivery zone for local stores to route customers quickly to the store able to deliver to their areas.

Master'S Degree, Economics

Bachelor'S Degree, Economics, 3.86

Activities and Societies: Economics Club

Associate'S Degree, General Transfer Studies, 2.94