John Avery Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Kissimmee, Florida, United States

Kissimmee, Florida, United States

Orlando, Florida, United States

Founded in 1992 Adcomm Inc. is a third party outsourcing team for large companies and conglomerates specializing in telecommunications. The office I worked in specialized in new and existing customer sales. While the office is no longer located in Orlando, Florida, in my brief time there I established a new hire training curriculum and developed an ongoing performance development program. The main focus of this program was an increase in sales productivity, while maintaining company integrity and compliance. Key Accomplishments:● Utilized the ADDIE model of Instructional Design to develop a new hire training curriculum with an emphasis on product knowledge, customer service, sales skills, and company systems.● Coordinated meetings with all levels of site management to determine needs analysis for the classroom training materials.● Trained new and existing employees on sales soft skills, customer service, and product knowledge to increase sales.● Supervised new hire agents during nesting period to ensure compliance, efficiency, and agent expectations are being met.● Developed and implemented a continuous feedback program for existing employees to increase individual sales production.● Attended leadership meetings for tactical planning, performance improvement, and expectations for current and new hires post-training.

Orlando, Florida Area

Westgate Resorts is an American resort company founded in 1982. The company first expanded from Central Florida and today, Westgate has 28 locations across the United States. As an Account Manager, I've spent the first 6 months in customer service, then followed as an Account Manager for the benefits department. Some of my job duties here are to manage accounts and different payment plans in bringing down payments and mortgages up to date, as well as mentoring new team members. This job also keeps managing personal information of our customers safe a high importance, so I have experience here keeping personal information safe for our consumers. Following this I was promoted to our Training & Development team where I was in charge of the beginning to end cycle of new hire training operations. This included things such as development of training materials, conducting training, and continuing education on training and development practices. Key Accomplishments:Account Manager● Provide multitasking on several different objectives at once while selling the dream of vacationing which improved revenue.● Serve as a peer mentor and help train new employees while attaining goals to exceed the expectations of the department.● Ensure customer service to go above expectations while managing sales both in office and over the road to increase clients.● Lead in developing different payment plans to meet the client’s needs while satisfying the payment needs of the product.Corporate Trainer● Trained new employees in a classroom setting on soft skills, proficiencies and expectations to promote new hire efficiency. ● Maintained records on new hire performance and collaborated with department managers to meet expectations.● Develop sales and marketing strategies while overseeing operations, such as training, on-boarding, and staff development.● Collaborated with department managers to maintain needs analysis in training material with updated information and procedures.

Orlando, Florida Area

My most challenging profession, as well as my most loved, was the time I spent in the United States Navy Reserve. I began as a recruit and in my approximate six years I was able to do some amazing things such as learn survival skills, go on amazing adventures and save lives. I spent my six years as a Hospital Corpsman, and I moved up the ranks from recruit to a Petty Officer Third Class. My main task was supporting the Marine unit I was attached to, Combat Logistics Battalion 451st with emergency medicine while we were in the field, but while in garrison, or our base duties I was one of their main clinic personnel, I was responsible for conducting medical examinations, delivering shots, and keeping their military medical records up to date and handled their information with secrecy and care in accordance with HIPPA privacy laws, and navy standards for the Fiscal Year. A summary of my job duties would be:● Improved operations by excelling as an Assistant Leading Petty Officer and Medical Reserve representative for CLB 451st.● Performed phlebotomy, administrative, and medical duties such as annual vaccinations to ensure a healthy environment.● Assisted the Doctors in diagnosis and treatment of medical conditions while helping in examinations for a naval medical clinic. ● Provided medical care, treatment, and drawing/gathering laboratory diagnostics to the US Marine Corps, Navy, and civilian staff.● Communicated with clinical staff and patients while using advanced medical terminology to properly treat all the patients.

Apopka, Fl

CVS Pharmacy is a subsidiary of the American retail and health care company CVS Health, headquartered in Woonsocket, Rhode Island. It was also known as, and originally named, the Consumer Value Store and was founded in 1963. I worked for the first year as an overnight Shift Manager and another year as a Shift Manager + Pharmacy Tech. Some of my duties included replenishing the store, taking inventory of current stock, dealing with vendor deliveries, and of course customer service. When I became a Pharmacy Tech I also dealt with the medical side for the proper preparation and distribution of medication, as well as the handling of Personal Private Information in accordance to HIPPA laws.Key Accomplishments:● Consistently provided excellent follow-through and coordinated insurance companies and physicians to ensure efficiency.● Supervised the daily store setup and restocking of inventory while overseeing money handling and security protocol.● Assisted training of new employees while working under the direction of a Pharmacist to prepare prescriptions for clients.● Coordinated the shifts in the store, unloaded the trucks, dealing with vendors, and maintained the cleanliness of the store.● Spearheaded truck inventory, time documentation, and daily turn in of money sheets to maintain business continuity.

Altamonte Springs, Fl

SALES SUPPORT – INVENTORYOctober 2013 – January 2014Best Buy Altamonte Springs, FLBest Buy Co., Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. It was founded in 1966 as an audio specialty store called Sound of Music. During my tenure, I have demonstrated excellent leadership in loading/unloading trucks with a team of 5+ people to unload 1000+ pieces a truck. I have also created marketing/sales tactic plans, succession planning, and remuneration structure that greatly improved staff retention.Key Accomplishments:● Managed the in-store inventory of merchandise while leading camera watch for the security system of store loss prevention. ● Administered warehouse, customer service, and online ordering while being packaging products for customer pickup.● Constantly remained updated on product recognition and promotions. Operated large machinery, including lifts and balers.● Provided excellent service by listening to client needs and offering solutions to generate sales and business profitability.

Apopka, Fl

Spirit Halloween LLC is a seasonal retailer that supplies Halloween decorations, costumes and accessories. It was founded in 1983. The store has 60 seasonal locations. As the Team Member, I have headed on working with a team that helped build the store from the ground up, and continued through the entire season.● Increased business performance by developing the company and business knowledge thru experience with different positions. ● Collaborated with the team to come up with new concepts and sales techniques and completed cashier duties as needed.● Performed heavy lifting of walls and loading stock onto the trucks at the end of the season to maintain the cleanliness of the area.● Effectively organized the workload by analyzing business plans to look for sales opportunities and more efficient solutions.

Bachelor'S Degree, Human Communications, 3.3 Gpa

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.2 Gpa

Activities and Societies: Alumni AssociationGraduated Awards: Presidents List