John Cahill Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Halifax, Canada Area

• Worked in cross functional team to review user requirements and stories so that conflicting or vague requirements can be discussed, clarified and updated prior to development starting.• Completed pre-implementation testing for new system modifications to assess potential impacts.• Authored and optimized test cases and test data to maximize success vs risk of manual and automated software testing while efficiently making sure all user requirements have acceptable coverage.• Created test strategy and plans for large complex projects.• Continuous communication with customer, project management, development and test teams.• Kept scripts and test cases updated with current requirements.• Managed outsourced software engineers, both local and remote.• Built automated test scripts to handle repetitive software testing work.• Utilization of postman for API testing.• Monitored resolution of bugs, tested fixes and helped development team tackle ongoing problems by providing QA perspective.• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.• Collaborated with business and development teams to ensure that complex issues and problems found to reach consensus on the way forward.

County Cork, Ireland

Supporting the Genesys Omni Channel Contact Software System, that delivers thousands of calls, email, and chat messages between Apple and their customers and clients daily.

Ireland

• Deployment, maintenance and upgrading of the audio and web conferencing platforms on multiple systems. • Identify and provide solutions to the cause of customer issues / problems encountered when using PGi’s suite of collaboration products.• Capacity management of the conferencing platform.• Design, build, and configuration of new systems prior to deployment.• Test and sign-off of new systems prior to deployment.• Support of the billing systems in EMEAI from the gathering of the raw billing logs, insertion into the database, to the information utilised to the bill being generated.Key achievements • Lead IT engineer on several high level projects. • Supervised the seamless transition from TDM conferencing platform to their current VoIP conferencing in EMEAI.• Major contributor in the planning and execution of moving PGi EMEAI conferencing infrastructure from our internal data centre in West Cork to London, Frankfurt, Amsterdam, Cork and Bangalore.• Major contributor in the planning and execution when migrating the conferencing infrastructure form standalone servers to virtual servers.• Subject matter expert for team on PGi’s attended conferencing platform.• Interface between management, marketing, customer services, and financial teams to the IT team for numerous projects running in parallel.• Supervise the team that has considerably increased capacity while at the same time improving customer satisfaction.• Technical billing expert in EMEA reporting to the billing team in the US

Greater Boston Area

• Responsibility for the quality of LionBridge’s localisation tools.• UI testing of the localisation tools.• Creation of test scripts for the tools being tested.• Creation and maintenance of a test lab.• Investigation and troubleshooting of issues discovered.Key achievements• Released numerous versions of LionBridge’s localisation suite of tools to a very high quality standard.• Gained valuable experience of working in a fast paced R&D department.• Administered a bug tracking database and test lab for the department.

Ireland

• Tested the software handoff from client, and validating that it is all present.• Compiled the source language version and validating of it builds as expected.• Built and configured the test environment according to client requirements.• Processed source files through translation tools to extract localisable data.• Tracked the files from source language to translators, and localised files form translators.• Compiled localised files for testing by the test teams• Investigated, performed troubleshooting, and resolved UI and functional issues discovered, that were introduced by the localisation process.• Returned localised software to the client.Key achievements• Developed an in depth knowledge of the complete localisation cycle.• Contributed to the improvement of the localisation process.• Learned a great deal about the translation tools and the build environments for software localisation.• Gained knowledge on the set up and build of servers, workstations using disk imaging software.

Ireland

• Tested MS Word software for localised UI and functionality.• Created and updated test cases as new functionality changed.• Leading test team on the testing of specific languages for MS Word 95 and 97.• Escalated issues discovered to be resolved by the Localisation Engineer.• Performed assigned tests and confirmed tasks assigned to me were completed and passed satisfactorily.Key achievements• Test lead for multiple languages.• Area expert on numerous areas of the software.

Bachelor'S Degree, Electrical And Electronics Engineering, 2.1

Certificate, Linux Intermediate Level

Certificate, Network Troubleshooting With Wireshark

Certificate, Definitive Sip For Engineers

Certificate, Professional Project Management

Certificate, Itil - It Service Management

Certificate, Managing People Skills Programme