John Mcdonald Email & Phone Number

Dublin City, County Dublin, Ireland

• Management of a team of staff in supporting the operation of the IT network
• Administration and management of the IT Helpdesk and Service including monitoring of service delivery and identifying trends
• Developing IT-related strategies and policies in areas such as infrastructure, security, customer service and contingency planning
• Management of network and infrastructure-related projects
• Managing service delivery from third party suppliers
• Developing and presenting business cases to senior management for IT systems.

Dublin, County Dublin, Ireland

Administration and support for network applications (VMWare, Exchange, Citrix)Network hardware supportFirewall ManagementAdministration of Email and Web Filtering systemsBackup system administration Administration of Data Archiving and E-Discovery systemsRemote Access Support Building Security systems Administration

• This role included installation and development of DMZ firewalls rules and procedures.Management of Email filtering (MailMarshal) and Internet (WebMarshal) Policies and User access. Ensuring the DMZ Servers (30+) where.
• Firewall Management & Development (Microsoft ISA Server, Sidewinder, Cyberguard)
• MailMarshal Management
• WebMarshal Management
• DMZ WSUS Management
• DMZ Server Management

• Responsibilities:
• Process core Market Track programs (In-house programs for creating Market Track Databases)
• Investigate data queries: Raw Data (Audit and Scanning), Shop History data, Inf*Act Databases as requested by operations and client service teams
• Creation and maintenance of CD-writer job files
• Maintaining back-ups of all critical service Databases
• Maintenance of FTP sites and timely delivery of Databases via FTP to clients.

• Responsibilities:
• Answer and log service requests from clients using Tivoli Service Desk.
• Ensure network connectivity for all users.
• Provide problem determination on outages and critical situations.
• Escalate outages and critical situations to appropriate resolver groups.
• Full support for Lotus Notes and GNA Databases.

National Diploma, Computer Systems Management

Graduated with a Distinction in 2003. Subjects included: Project Management, Information Systems Engineering, Systems Administration.

Education record