John Mcdonald Email & Phone Number

Dublin City, County Dublin, Ireland

• Management of a team of staff in supporting the operation of the IT network • Administration and management of the IT Helpdesk and Service including monitoring of service delivery and identifying trends • Developing IT-related strategies and policies in areas such as infrastructure, security, customer service and contingency planning• Management of network and infrastructure-related projects • Managing service delivery from third party suppliers• Developing and presenting business cases to senior management for IT systems. • Planning and overseeing software and hardware implementations• Procurement of services, equipment and resources relating to the delivery of IT• Management of IT inventories and assets including ensuring that all registers are up to date• Development and review of operational procedures for the delivery of IT service and for responding to incidents• Administration of the network management software including Active Directory, DHCP, DNS and Group Policies • Administration of software licensing including monitoring usage and ensuring compliance• Management of Backups and Recovery policies and operations• Management of printer and plotter policies and operations• Management of phone system policies and operations• Management of patching and update process for IT equipment• Technical Support across a range of Technologies • Identifying, managing, and reporting on IT security controls • Undertaking such tasks, activities or other duties as may be required or assigned appropriate to the grade.

Dublin, County Dublin, Ireland

Administration and support for network applications (VMWare, Exchange, Citrix)Network hardware supportFirewall ManagementAdministration of Email and Web Filtering systemsBackup system administration Administration of Data Archiving and E-Discovery systemsRemote Access Support Building Security systems Administration

This role included installation and development of DMZ firewalls rules and procedures.Management of Email filtering (MailMarshal) and Internet (WebMarshal) Policies and User access. Ensuring the DMZ Servers (30+) where at all times patched to the highest level via WSUS and Antivirus updates with regular health checks on all servers via Dell Server Manager.Possessing developed skills that have been gained through establishing and developing full IT projects from initial conception to completion. Experience covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. Extensive LAN, Hardware, Software experience. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects. Up-to-date on IT developments and Administration of 16K+ Users.Responsibilities:• Firewall Management & Development (Microsoft ISA Server, Sidewinder, Cyberguard)• MailMarshal Management• WebMarshal Management• DMZ WSUS Management• DMZ Server Management• OWA/OMA Support• Exchange Administrator• PKI Infrastructure Development• Inter Government Agency Data Transfer/FTP Support• Third level support for Pulse Helpdesk• VIP Desk side Support• Broadband support (connectivity & email)• Active Directory User Administrator• Active Directory Auditing

Responsibilities:• Process core Market Track programs (In-house programs for creating Market Track Databases)• Investigate data queries: Raw Data (Audit and Scanning), Shop History data, Inf*Act Databases as requested by operations and client service teams• Creation and maintenance of CD-writer job files• Maintaining back-ups of all critical service Databases• Maintenance of FTP sites and timely delivery of Databases via FTP to clients.• Backup Resource for Field Technical Support Executive Role

Responsibilities:• Answer and log service requests from clients using Tivoli Service Desk.• Ensure network connectivity for all users.• Provide problem determination on outages and critical situations.• Escalate outages and critical situations to appropriate resolver groups.• Full support for Lotus Notes and GNA Databases.• Full support for IBM intranet applications.• Full support for Windows 2000 and Windows XP.• Support connectivity on IBM VPN applications• Best effort support for MS Office 2000 and Office XP.• Follow up calls to ensure user issues are resolved.• Transfer user hardware issues to appropriate local support groups.• Provide administration on User Accounts

National Diploma, Computer Systems Management

Graduated with a Distinction in 2003. Subjects included: Project Management, Information Systems Engineering, Systems Administration.

Education record