John Mcduffie Email & Phone Number

Denver, Co, Us

Longmont, Colorado, United States

ProjectsHelped develop an inclusive online learning platform, ensuring accessibility for students with diverse needs and backgrounds.Coordinated development of training for new hires in Academic Technology and associate to leadership level coaching on stakeholder relationship building.Project lead on CRM and project system to help improve DevOps and data analytics for better understanding of client needs and equity.AchievementsManaged over 1,000 client interactions annually, demonstrating exceptional remote communication and problem-solving skills while maintaining a 95% customer satisfaction rate.Utilized Project Management and CRM systems to track client interactions, manage project timelines, and generate data-driven insights, resulting in a 40% improvement in response times and a 20% increase in first-call resolutions.Cultivated and maintained relationships with key stakeholders, including external vendors and internal departments, to streamline account management processes and improve overall service delivery by 25%.Developed and implemented tailored solutions for diverse client needs, showcasing the ability to adapt strategies and needs for various client segments.

Denver, Colorado, United States

ProjectsAssociate on multiple projects with focuses on software migration, onboarding restructure, frameworks, organization health, executive coaching, operations and customer fallout, KPI measurement and performance, and structuring of training and development.Primary on mediating and negotiating with executives, all stakeholders, and subject matter experts on projects and business focuses at hand.Define and design data control by setting policies, processes, and agreements. Assisted with structure of hiring and acquiring talent for various positions needed in company growth and projects.AchievementsNegotiated and interceded with employees during conflicts, improving work environment satisfaction rates and retention.Managed cross-functional teams to streamline processes, improving efficiency and reducing costs by 15%.Increase employee retention to over 90% and zero employee loss under 30 days from origination of 40% and less than 30 days with 50% dropout.Vast employee performance and happiness growth in cross-functional teams from 58% dysfunctional fall-through to less than 10%.

Denver, Colorado, United States

ProjectsProgram lead in business focus, program development, and program troubleshooting for over 2000 business students.Senior advisor and assistant to the department chair for all policy and operations through administrative management, communication, and systems support.Assisted business professors in business analysis towards industry trends such as emerging technologies, diverse cultural needs, and evolving business models.Worked with faculty and local businesses to provide internship opportunities, enhancing career readiness for students.AchievementsServed as veteran liaison for the College of Business, increasing veteran student enrollment by 25% through targeted outreach and support.Improved overall retention rates by 15% through personalized advising and resource connection.Recognized for helping develop an equity-focused college support path and career preparation workshop.

Denver, Colorado, United States

ProjectsCo-founded and developed a veterans student program, creating a supportive community for military-affiliated students.Served on committees and implemented a peer mentoring program for transfer students from underrepresented backgrounds.Led research of client records, university records, and analysis breakdowns in support of problem-solving and workflow guidance.Primary in leadership and faculty negotiations towards college transfers outreach, in support of equity and inclusion.AchievementsStreamlined the transfer process for non-traditional students, resulting in a 40% increase in successful credit transfers.Received commendation for creating an inclusive transfer orientation program, improving the integration of diverse student populations.Enhanced data tracking systems for transfer students, improving accuracy and efficiency in credit evaluations.

ProjectsIn charge of all company based intelligence research, analysis, and reporting to command leadership for operations, logistics, and more.Led a project to enhance intelligence analysis processes, increasing operational efficiency by 25%.Created a mentorship initiative pairing experienced NCOs with junior enlisted personnel from diverse backgrounds.Assisted in the analysis of intelligence, operations, data, and training for analytics and statistic review and application.Assembled intelligence information and material – coordinated the flow of intelligence information between disciplines and supervised all source production processes.Advisor to executive leadership on all projects, missions, training and more for intelligence analysis and strategic oversight for planning.AchievementsCollaborated with leadership to identify key areas for development, contributing to the successful implementation of shared information, infrastructure projects, and supply channels, that improved local living conditions and community ties.Successfully implemented a data-driven approach to training evaluations, enhancing training outcomes by 15%.Received recognition for developing emotional intelligence training, reducing interpersonal conflicts by 30% within a unit of 144 individuals.

Master Of Science (M.S.), Management

Bachelor Of Science (B.S.), Business - Administrative Affairs And Organizational Relations