John Mcgoldrick Email & Phone Number

Tampa, Florida, United States

Tampa, Florida

Provide internal customers with technical support for IT ServiceDesk requests.Isolate problems and conduct appropriate research and troubleshooting efforts.Manage workstation setup and deployment for new employees using image builds and hardware/software.Assign users and computers to proper groups in Active Directory.Configure and install hardware.

Tampa/St. Petersburg, Florida Area

Daily phone support and remote support using LabTech remote software.Create and track help desk tickets using ConnectWise ticketing system.Daily Active Directory and GPO management. Assist medical offices with troubleshooting their (EMR) Electronic Medical Records software problems. On-site support of desktops, tablets and Wyse terminals.Daily MS Exchange.

Tampa/St. Petersburg, Florida Area

Develop/Redesign web sites by planning and executing layout using WordPress.Develop site navigation by categorizing content.Identify and evaluate improvements to streamline internet marketability. Work directly with customers on website design, branding and strategy.Basic CSS and HTML coding.Produce visual and text content as needed.

Ruskin, FL

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources and confirm the completion of scheduled jobs such as backups.Perform daily backup operations with Symantec Backup Exec 12.5 and 2010 R2, ensuring all required file systems and system data were successfully backed up to the appropriate media and sent.

Montgomery, Alabama Area

Handled LAN/WLAN issues within an enterprise environment, including system crashes, network slow-downs and data recoveries for 300+ workstations.Lead IT technician for 2 Public Health Departments consisting of 150+ users and workstations.Managed all IT inventory for both departments.Application support for Windows XP, MS Office, Lotus Notes, Lotus.

Palm Bay, FL

Maintained HF radio and satellite communications on customer vessels.Trained customer support technicians in all operations.Traveled to all major Florida ports to troubleshoot PC and network problems on board vessels. Installed POP3 email on board vessels for easy communication between decks.Resolved PC and connectivity problems via telephone and email.

Melbourne, Florida Area

Trained staff and customers in computer system setup and operations.Gained excellent experience in system operations and various types of hardware and software.Assembled and repaired customer PC’s onsite.

Melbourne, Florida Area

In charge of building, upgrading and maintaining 100+ PC’s on a Local Area Network. Accountable for meeting the Y2K compliancy for 100+ workstations. Responsible for troubleshooting network, hardware, printer and user problems.