I am an accomplished, resourceful, and versatile professional with expansive experience and success in the delivery and management of products, services, and solutions for diverse enterprises. I excel as a project manager of global implementations—I expertly drive, track, and ensure success of complex projects. Recognized for my technical leadership with sales, IT, and account teams, I exhibit the ability to quickly identify and understand client requirements for multiple large-scale technical applications. I champion customer success and advocacy. I expertly communicate complex technical solutions and issues to technical and non-technical audiences alike. With excellent interpersonal skills, I forge and maintain effective relationships and rapport with diverse groups of colleagues, customers, and key stakeholders. Both proactive and respected, I am recognized for my sound judgment, problem resolution, and critical/analytical thinking skills. In addition to the achievements listed below, other career contributions include: >> Architecting IT infrastructure and directed global infrastructure buildout projects including 24/7 contact center>> Delivering cutting-edge telecommunications, PBX, contact center, conferencing, and mobile technologies to hundreds of internal employees >> Directing multiple vendors, technicians, and personnel through highly-complex installation projects >> Oversaw multi-million dollar global IT budgets and vendors including purchasing and accounts payable >>Designed operational models and procedures for distribution, installation, and client technical support of new proprietary software product>> Constructed and supervised 40-agent customer support contact center; managed teams of 2-3 IT analysts
Listed skills include Mobile Device Management, Mobile Applications, It Infrastructure Design, Unified Communications, and 64 others.